Samsung repairs / after sales service

[NoshowJones]

On 10/21/2024 at 4:57 PM, Kenny202 said:

Yes, like everything is programmed to self destruct these days. I remember my mum had a Rank Arena and a Phillips colour TV in the 70s/80s. Both were still in the home and working well both over 30 years old

My Hitachi fridge freezer is nearly 20 years old now and still going strong.

[Patong2021]

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

[Will27]

39 minutes ago, Patong2021 said:

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

TBF, the OP did say it was a brand new TV.

One would assume it hasn't been knocked over etc.

 

I think you nailed it with your temperature and humidity comment.

 

When I buy a TV now, I hope it will last 4 years and anymore and it's a bonus.

 

That's why I think it's pointless buying something high end for 100 000 Baht plus.

Been there done that.

 

Now I just get a decent brand at a decent price and hope it lasts.

 

 

[Kenny202]

3 hours ago, Patong2021 said:

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

Victim blaming at its best 5555. What a complete and utter load of clap trap. You forgot I might have spilt beer all over it, Thai ghosts have possessed it etc etc. The TV was purchased new in the box. Never been moved or abused in any way. Normal use. How do you deem annoyance at a product 2 months out of warranty and then clear extortion / ransom to fix it of more than 60% of the new purchase price as "emotional". It's clearly wrong and seem to be many examples of same. Have a look at some of the reviews on their products / phones last few years exactly the same sort of stuff. I live in NE rural Thailand....we have cable internet speeds up to 1000mbs. This wont run a TV? I was under the impression Thailand has some of the fastest reliable internet in the world. A long meaningless diatribe of drivel designed to big note yourself.

 

Also I too have had many Samsung products over the last 15 years....Still have a washing machine and LED TV that had lasted for the first 10 years I have been here (obviously heat / humidity never effected it) and only replaced it recently with the said item in question. In fact any TV or appliance I have had in the last 30 years, Samsung / others have been extremely reliable and long lasting. It seems this is no longer the case. 

[Kenny202]

2 hours ago, Will27 said:

TBF, the OP did say it was a brand new TV.

One would assume it hasn't been knocked over etc.

 

I think you nailed it with your temperature and humidity comment.

 

When I buy a TV now, I hope it will last 4 years and anymore and it's a bonus.

 

That's why I think it's pointless buying something high end for 100 000 Baht plus.

Been there done that.

 

Now I just get a decent brand at a decent price and hope it lasts.

 

 

My thoughts exactly. I will be looking for warranty over anything else in future. 3 years at least. If after three years it goes on the fritz I'll chuck it and buy another. My current TV is 4k and I use standard settings on it. I don't like the appearance of the 4k anyway.

[shdmn]

7 hours ago, Will27 said:

I don't watch any free to air stuff on my Samsung so don't get the ads.

I watch everything through an android box so don't use the Apps either.

 

My issue is their lack of durability.

I don't think it matters what you are watching.  If you are using the Samsung UI and the TV is connected to the internet you will get the ads pushed onto your screen.

 

https://www.samsung.com/us/business/samsungads/

 

You can set up a DNS proxy to block the ads but it's a PITA to try enter that using a remote control.

 

https://gist.github.com/peteryates/b44b70d19ccd52f62d66cdd4bcef1e52

 

When I use a Firestick plugged into an HDMI connector it doesn't seem to be a problem because the entire Samsung UI is bypassed.  At least until they start trying to inject the ads onto the HDMI video, but they don't seem to be able to do that yet.

Edited October 23 by shdmn

[Will27]

2 hours ago, shdmn said:

I don't think it matters what you are watching.  If you are using the Samsung UI and the TV is connected to the internet you will get the ads pushed onto your screen.

 

https://www.samsung.com/us/business/samsungads/

 

You can set up a DNS proxy to block the ads but it's a PITA to try enter that using a remote control.

 

https://gist.github.com/peteryates/b44b70d19ccd52f62d66cdd4bcef1e52

 

When I use a Firestick plugged into an HDMI connector it doesn't seem to be a problem because the entire Samsung UI is bypassed.  At least until they start trying to inject the ads onto the HDMI video, but they don't seem to be able to do that yet.

I use mine through my android box and mainly watch stuff I've downloaded.

 

Sometimes I've watched sport using an IPTV and have never seen an ad.

[Celsius]

Question. 

 

Did you plug something into HDMI, USB or some other inviting hole? Like PlayStation, computer, usb stick? These things sometimes resolve by themselves, or just need a good kick.

 

Talking aboit cr@p, my $hitty Daikin leaked onto the wall mounted TV. The picture looked like hand drawn VHS copy. People on this forum were telling me I was fkd and the whole circuit board needs replacing, but I let it sit for a week and picture is 100% back to normal.

 

 

[Kenny202]

15 minutes ago, Celsius said:

Question. 

 

Did you plug something into HDMI, USB or some other inviting hole? Like PlayStation, computer, usb stick? These things sometimes resolve by themselves, or just need a good kick.

 

Talking aboit cr@p, my $hitty Daikin leaked onto the wall mounted TV. The picture looked like hand drawn VHS copy. People on this forum were telling me I was fkd and the whole circuit board needs replacing, but I let it sit for a week and picture is 100% back to normal.

 

 

Nothing like that. Just watching TV and lost picture, still had sound. The tech said when he pulled it apart part of the backlight had blown. Not sure if a component or chip or what but he said caused some sort of burn mark

[Patong2021]

4 hours ago, Kenny202 said:

Victim blaming at its best 5555. What a complete and utter load of clap trap. You forgot I might have spilt beer all over it, Thai ghosts have possessed it etc etc. The TV was purchased new in the box. Never been moved or abused in any way. Normal use. How do you deem annoyance at a product 2 months out of warranty and then clear extortion / ransom to fix it of more than 60% of the new purchase price as "emotional". It's clearly wrong and seem to be many examples of same. Have a look at some of the reviews on their products / phones last few years exactly the same sort of stuff. I live in NE rural Thailand....we have cable internet speeds up to 1000mbs. This wont run a TV? I was under the impression Thailand has some of the fastest reliable internet in the world. A long meaningless diatribe of drivel designed to big note yourself.

 

Also I too have had many Samsung products over the last 15 years....Still have a washing machine and LED TV that had lasted for the first 10 years I have been here (obviously heat / humidity never effected it) and only replaced it recently with the said item in question. In fact any TV or appliance I have had in the last 30 years, Samsung / others have been extremely reliable and long lasting. It seems this is no longer the case. 

 

No one is victim blaming. You are however having a hissy fit over nothing.

You paid 10,000 baht for an entry level 50" TV. In 1985, a 20 inch TV cost 40,000 baht+ and did not offer  anywhere near the features on the  current base TV models.

Samsung manufactures most of its Thai market mobile phones in Thailand. The recent quality phone  issues are specific to Thailand manufacturing issues.  The  Samsung televisions sold in  Thailand are mostly sourced from Vietnam and there are few quality issues reported on the products. Because someone on  a youtube channel offers an opinion that there is an issue with a Samsung TV component  does not make it a fact. Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use. Yes, you may have a dud or a product that had an issue before its time. However, you do not know if your TV was subject to a power surge or an incident when you were not around.

 

You are angry because your relatively inexpensive Television is no longer in warranty. You have an unreasonable expectation when you froth over the refusal to provide warranty service.  You are upset that the service  has an estimated min, cost of 6,000 baht/USD 175 /137 Pound/ AUD 268/ EURO 165 Euro. Seriously, get a grip. That's nothing.

This is the reality of consumer electronics.

 

In respect to internet speeds, yes Thailand reports some high speed capability. The reality though is that the speeds are actually averages and consumers do not obtain the advertised high speeds. Outside of urban areas with their government hubs and universities, the broadband speeds are much, much lower on a daily consistency basis than is stated. The current Thai average is running below 250 mbps and reflects the impact of the high speed clusters.    https://www.speedtest.net/global-index/thailand        250 is still excellent, but it is not 1000mbps. 

In order to have the  fastest internet speeds, one must connect to a fiber optic system and presently, less than 25% of Thailand is located within 10 km of such a system, and those that do have  access  are in the larger urban centers.

 

Yes, it is unfortunate your TV broke down, but getting upset over a relatively small repair expense serves no purpose.. It's a minor expense and the cost of having consumer convenience.

[Kenny202]

1 hour ago, Patong2021 said:

 

No one is victim blaming. You are however having a hissy fit over nothing.

You paid 10,000 baht for an entry level 50" TV. In 1985, a 20 inch TV cost 40,000 baht+ and did not offer  anywhere near the features on the  current base TV models.

Samsung manufactures most of its Thai market mobile phones in Thailand. The recent quality phone  issues are specific to Thailand manufacturing issues.  The  Samsung televisions sold in  Thailand are mostly sourced from Vietnam and there are few quality issues reported on the products. Because someone on  a youtube channel offers an opinion that there is an issue with a Samsung TV component  does not make it a fact. Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use. Yes, you may have a dud or a product that had an issue before its time. However, you do not know if your TV was subject to a power surge or an incident when you were not around.

 

You are angry because your relatively inexpensive Television is no longer in warranty. You have an unreasonable expectation when you froth over the refusal to provide warranty service.  You are upset that the service  has an estimated min, cost of 6,000 baht/USD 175 /137 Pound/ AUD 268/ EURO 165 Euro. Seriously, get a grip. That's nothing.

This is the reality of consumer electronics.

 

In respect to internet speeds, yes Thailand reports some high speed capability. The reality though is that the speeds are actually averages and consumers do not obtain the advertised high speeds. Outside of urban areas with their government hubs and universities, the broadband speeds are much, much lower on a daily consistency basis than is stated. The current Thai average is running below 250 mbps and reflects the impact of the high speed clusters.    https://www.speedtest.net/global-index/thailand        250 is still excellent, but it is not 1000mbps. 

In order to have the  fastest internet speeds, one must connect to a fiber optic system and presently, less than 25% of Thailand is located within 10 km of such a system, and those that do have  access  are in the larger urban centers.

 

Yes, it is unfortunate your TV broke down, but getting upset over a relatively small repair expense serves no purpose.. It's a minor expense and the cost of having consumer convenience.

You are a peanut. A hissy fit? All of these broad statistics and information (without facts) you quote you must think makes you appear to be "in the know" right? I have fiber internet in a said rural area, 400km away from Bkk, 20km out of town, and last place I lived had fiber which was even more remote. You are just talking a LOT of HS and making these huge statements as fact that just aren't true. Suggesting someone should have spent 100k with a company with this sort of attitude is ludicrous. The same thing could have happened only the minimum service call would have been 30k-50k. 

 

The problem with the way the world is going is where everything is obsolete or unfashionable after a year, with people like you espousing anything under 100k THB is the product of corporate brain washing. It wasn't a high end TV at 10k but from a company like Samsung for a lower end TV I expect less features and performance....not self destruction after a year...coincidentally 2 months out of warranty. Almost like it was planned. Look at phones some these days over 40k and irrespective of the working condition of the phone it will be unusable within 3-5 years due to lack of security updates etc. I am sure companies like electrical appliance manufacturers are groping around for ways to do the same with other appliances. Electric cars will be another example of a limited lifespan for a major purchase.

 

Other problem with people like you being happy to be ripped off because minimum service cost 6000 baht is comparable to the west just demonstrates what a fool you are. Do you realize what percentage a company tech would be receiving out of that 6000 baht? He would be lucky if he got 300-500 baht personally for the call. We are not in Europe or the States...This is Thailand.

 

You talk about all the satisfied customers in Thailand when there are a considerable amount of people just in this thread with similar stories. If I was doing a poll (sampling) I would say it is a horrible reflection. But somehow you seem to have this inside knowledge of all these happy customers in Thailand....somehow. 

 

Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use.

 

Where do you get this sort of information from or are you from Samsung?

[Scouse123]

I have switched to Haier for my TVs and white goods.

 

They told me at Lotus, keep the receipts etc and anything goes wrong inside two years, bring it back, no quibble, replace it with new and no repairing!

[scubascuba3]

4 hours ago, Scouse123 said:

They told me at Lotus, keep the receipts etc and anything goes wrong inside two years, bring it back, no quibble, replace it with new and no repairing!

Hard to believe, i wonder if they will just shrug their shoulders when you bring it back

[Will27]

11 hours ago, Patong2021 said:

 

No one is victim blaming. You are however having a hissy fit over nothing.

You paid 10,000 baht for an entry level 50" TV. In 1985, a 20 inch TV cost 40,000 baht+ and did not offer  anywhere near the features on the  current base TV models.

Samsung manufactures most of its Thai market mobile phones in Thailand. The recent quality phone  issues are specific to Thailand manufacturing issues.  The  Samsung televisions sold in  Thailand are mostly sourced from Vietnam and there are few quality issues reported on the products. Because someone on  a youtube channel offers an opinion that there is an issue with a Samsung TV component  does not make it a fact. Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use. Yes, you may have a dud or a product that had an issue before its time. However, you do not know if your TV was subject to a power surge or an incident when you were not around.

 

You are angry because your relatively inexpensive Television is no longer in warranty. You have an unreasonable expectation when you froth over the refusal to provide warranty service.  You are upset that the service  has an estimated min, cost of 6,000 baht/USD 175 /137 Pound/ AUD 268/ EURO 165 Euro. Seriously, get a grip. That's nothing.

This is the reality of consumer electronics.

 

In respect to internet speeds, yes Thailand reports some high speed capability. The reality though is that the speeds are actually averages and consumers do not obtain the advertised high speeds. Outside of urban areas with their government hubs and universities, the broadband speeds are much, much lower on a daily consistency basis than is stated. The current Thai average is running below 250 mbps and reflects the impact of the high speed clusters.    https://www.speedtest.net/global-index/thailand        250 is still excellent, but it is not 1000mbps. 

In order to have the  fastest internet speeds, one must connect to a fiber optic system and presently, less than 25% of Thailand is located within 10 km of such a system, and those that do have  access  are in the larger urban centers.

 

Yes, it is unfortunate your TV broke down, but getting upset over a relatively small repair expense serves no purpose.. It's a minor expense and the cost of having consumer convenience.

Surely at the end of the day, the OP is entitled to feel pissed off that a new Samsung tv only lasted 14 months before <deleted>ting itself.

 

Whether it was a basic model or not, is not really relevant IMO.

[petermik]

12 hours ago, Scouse123 said:

I have switched to Haier for my TVs and white goods.

 

They told me at Lotus, keep the receipts etc and anything goes wrong inside two years, bring it back, no quibble, replace it with new and no repairing!

Good luck with that...........

[petermik]

13 hours ago, Kenny202 said:

 

 

Hundreds of thousands of Samsung Televisions are sold in Thailand and relatively few manufacturing defects are reported. When they are, they typically show up within the first 90 days of use.

 

Where do you get this sort of information from or are you from Samsung?

I bought an ex demo 55" Samsung smart TV from PowerBuy over 4 years ago now and absolutely no problems.....you were unlucky.

A few years back my LG Microwave went tits up....magnetron failure...after 18 months use....bought a Thai brand Midea replacement still working fine 3 years later....do I slag off LG no....it was just bad luck....wind your neck in there are far more things in life you should worry about.

[jrward42]

On 10/22/2024 at 12:34 PM, BritManToo said:

I had the same (55" Samsung) ....... paid the fix ........ 6 months later broken again.

Now I buy TCL, for 16k5bht you can get a 75" TCL LCD with Google TV and a 3 year manufacturer warrenty.

 

@jrward42 TCL 75" QLED Google TV currently at 23,500bht with 3 year warranty and they're really good.

Interesting, thanks for that. It's amazing how much they have come down in price over the last decade.

[jrward42]

On 10/23/2024 at 12:49 AM, mstevens said:

 

You'll find a new OLED TV will be significantly better than your old plasma - the picture is brilliant on the new OLED TVs and the sound is pretty darn good too, even without a soundbar. FWIW, if you can stretch for a 65 inch, they're even better than the 55 inch. I know it will go against the grain in this thread but I bought a Samsung 65 inch OLED TV 2 years ago and it has not missed a beat. Prior to that i had a Samsung 55 inch 4K TV and that was great too. Gave it away to a friend of the wife to make space for the new one. Obviously, the OP has every reason to be disappointed with his TV conking out after 14 months. My experience with Samsung TVs has been very good so far - and my Mrs has it truend on all the hours that God sends!

I am toying with just giving the plasma away. I'm pretty sure I can stretch to a 65 inch OLED. My old TV has such thick bezels that it takes up the same amount of room as a 55 inch TV and there is room to spare. Plus my PS5 outputs at 4K, which is a waste. Thanks for the info.

[spidermike007]

I generally like Samsung products and I've had great success with their inverter air conditioners, their refrigerators, and their air filters, but I will not buy their TVs anymore. The big issue for me is they stop making parts after 36 months, so I've thrown two perfectly good Samsung TVs in the trash because they couldn't be repaired.

 

For me it's Sony all the way, they make parts for 10 years and they rarely ever break down. Also like LG. Have a 77" C2 oled now, which I love. 

[newbee2022]

On 10/21/2024 at 6:35 PM, petermik said:

My 55"Samsung smart TV still going strong after 4 years.......

.... and our Samsung washing machine works already 10 years. No problem. I would buy Samsung products again. Our dishwasher is only 3 years old.

[ujayujay]

On 10/21/2024 at 4:19 PM, scubascuba3 said:

i expect my Samsung to go Kaput in it's first year, maximum year 2, next time I'm going with TCL

Go on......my last TCL TV lasted 2 Years

btw, now I have a LG Tv Since 5Years........

[scubascuba3]

25 minutes ago, ujayujay said:

Go on......my last TCL TV lasted 2 Years

btw, now I have a LG Tv Since 5Years........

ah so an old TCL 7 years ago, things change 

[KannikaP]

On 10/21/2024 at 6:35 PM, petermik said:

My 55"Samsung smart TV still going strong after 4 years.......

As is mine, but cost Bht 22000 then. Just got a TCL 55er, Bht 9000. Just as good, but for how long? 

[OneZero]

On 10/22/2024 at 2:09 PM, OneZero said:

I see many recommendations for TCL.  Is that a Thai company?

How about Acconatic, & is Acconatic a Thai company? 

I googled Aconatic.  It's a Thai company. 

Aconatic is price competitive & appears to be comparable in quality to TCL, but I do not have "Reliability" statistics.

[Kenny202]

5 minutes ago, OneZero said:

I googled Aconatic.  It's a Thai company. 

Aconatic is price competitive & appears to be comparable in quality to TCL, but I do not have "Reliability" statistics.

You used to be able to somewhat judge a cheaper manufacturer by the screens they were using as most of the cheaper companies bought screens from Phillips, Sharp, Panasonic etc. I remember Philips being very highly praised. Basically assemble other larger manufacturers cheaper components. Not sure what the deal is now or even how an LED / OLED etc even works.

 

My last TV also Samsung and while it lasted 7 or 8 years there were constant issues, one of which where LED bulb covers randomly falling off which leave bright spots here and there. Was expensive to get fixed too and an ongoing problem. It had other smaller issues too with connectivity....didn't seem to integrate well with other accessories. We got the life out of it but were nursing it the whole time

Edited October 25 by Kenny202

[donmuang37]

On 10/21/2024 at 4:05 PM, Kenny202 said:

Thanks for the reply mate but not every Westerner in Thailand lives in Pattaya lol. We are up north. Looks like the service / repairs are all co ordinated through HO in Bangkok. or so my missus says anyway. We have a Samsung office here too but not for walk in repairs. In any case the local Samsung office were the ones who called us. According to missus we have to call Bkk and they farm the job out to their techs here. I asked her why she wasn't talking sternly to Samsung as the machine is only 14 months old, and why didn't you take them to task on how they know exactly how much the TV will cost to repair (6000 baht + 7% VAT) without even seeing it? Like talking to a brick wall. This sort of TV has about 5-6 PC boards in it as well as connectors etc and could be anyone of those things. There are 20 you tube videos saying this model had a PC board connector problem and can be fixed in 15 minutes.  We do know a private tech who I use to do my music stuff amps etc and he told us he does TVs too. I would have called him first but 2 months out of warranty you would think Samsung would at least come and check first. The private tech guy usually honest and ridiculously cheap but I heard my missus telling him Samsung quoted us 6000 baht (even though she denies it) so who knows what is going to happen. Hes picking it up today.

 

As for Samsung, yes that the end of them for me. Reading a story about one of their phones they released just over a year ago...same thing just out of warranty and people getting lines on their screens etc. Samsung not only not offering to repair cheaply or free but milking it quoting ridiculous prices for replacement screens. Had a similar issue with LG also so they are off the Xmas list.

Have had Samsung TVs for 12 years now.  First a 55" since the flood, and now we have a 65" since Covid.  Outlaws still using our old 55" and our 65" is working fine.  Great picture quality & sound with a Samsung sound bar.  Wife and I have had Samsung smartphones since about 2008.  Never a problem with them either.  Love Samsung!!  You mileage may vary!  🙂