3BB Fibernet installation in a condo

[Alldar]

I would like to have 3BB fibernet installed at my condo in Pattaya.

 

I was talking multiple times to 3BB and to the condo management and from what I understood 3BB is only responsible for installation of the fiber optics cable at the ground floor of the condo. They say they cannot install the cable to my room. They advised me to talk to condo management to get a technician install the cable to my room. Condo management refused that as they say they cannot do it and the 3BB must install the cable to my room.

 

In the shop they offered to get some technician install the cable to my room for about 3000 baht. As I understand this technician is 3rd party subcontractor and if there would be some problem with the internet 3BB might say that the technician did the bad work.

 

Is this your experience as well? I am pretty shocked by this. Also shouldn't the cable installation be free of charge up to some length? I read somewhere that up to 300m it is free of charge. I am living on 8th floor and it is surely less than 300m but they still refuse it.

 

Did you pay this 3rd party technician to install the cable to your room?

[johng]

8 minutes ago, Alldar said:

n the shop they offered to get some technician install the cable to my room for about 3000 baht. As I understand this technician is 3rd party subcontractor and if there would be some problem with the internet 3BB might say that the technician did the bad work.

 

if it is fiber optic cable and you have the "ONT" and modem in your room then go for this option...if it is not a fiber cable but the existing coaxial cable  or ADSL  twisted pair phone line  cable then look for another provider/option.

 

Often the condo management have a "rather cozy" deal with a certain telecom company and will only allow that company to install internet services  ask them who the  allow.

 

Other than that you can look at a cellular 5G  mobile internet package and associated modem  which is a second rate choice but would allow you more options..if the condo management wont cooperate.

[Alldar]

Thanks for your answer. Yes we are talking about fiber optics cable directly to my room.

 

I have talked to my condo management already and 3BB is available in the building.

 

5G mobile internet I have now and the speed is really unstable. That is not a solution for me.

 

I am specifically asking what is your experience about installation of the fiber optics to a room in a condo by 3BB. Did you have to pay this 3rd party technician as well? Did 3BB find the technician for you? Shouldn't it be free up to some length?

[scubascuba3]

28 minutes ago, Alldar said:

In the shop they offered to get some technician install the cable to my room for about 3000 baht. As I understand this technician is 3rd party subcontractor and if there would be some problem with the internet 3BB might say that the technician did the bad work.

Yes this is how it works, i recently paid 3k for installation, not an easy job for them so worth 3k baht

[Alldar]

1 minute ago, scubascuba3 said:

Yes this is how it works, i recently paid 3k for installation, not an easy job for them so worth 3k baht

Did 3BB find the technician for you? Was it 3BB technician or a subcontractor?

 

I still have a feeling like something shady is going on. I was having a call with 3BB call centre and the lady told me that they cannot find technician for me.

[johng]

I suppose that installation on the first floor is a bit easier then the

20th floor ?   splicing the fiber cable requires very expensive equipment

3BB are already providing the modem/ONT for "free"  

3000 baht doesn't sound too expensive as a one off payment for a needed service..obviously "free" is better but sometimes you can't always get what you want.

 

[scubascuba3]

6 minutes ago, Alldar said:

Did 3BB find the technician for you? Was it 3BB technician or a subcontractor?

 

I still have a feeling like something shady is going on. I was having a call with 3BB call centre and the lady told me that they cannot find technician for me.

3BB should organise it, arrange via Line, can find contact details on their website, no need to go anywhere or call anyone. Seems it's a sub contractor, with a 3BB vehicle.

 

There is a 3BB office in Big C Extra

 

Edited October 21 by scubascuba3

[Alldar]

1 minute ago, johng said:

I suppose that installation on the first floor is a bit easier then the

20th floor ?   splicing the fiber cable requires very expensive equipment

3BB are already providing the modem/ONT for "free"  

3000 baht doesn't sound too expensive as a one off payment for a needed service..obviously "free" is better but sometimes you can't always get what you want.

 

Well I agree with you but you are not answering my questions. Shouldn't the installation be free up to some length? Even the lady on the call centre mentioned this. I am not on the 20th floor so that is completely irrelevant.

 

And second most important point was who should find the technician which can install the cable to my room. Should it be 3BB and is it 3BB technician or a subcontractor? If it is a subcontractor and there will be a problem with the internet they might blame the 3rd party technician.

[Alldar]

6 minutes ago, scubascuba3 said:

3BB should organise it, arrange via Line, can find contact details on their website, no need to go anywhere or call anyone

Well that is my hope as well that it will be done via 3BB. But the lady on the call centre was not helpful so far. First she said that they will not find the technician for me and I just cannot have the internet even though it is available in the building. When I complained and I said I am willing to pay for the installation she said she will check and call me again.

[johng]

6 minutes ago, Alldar said:

Shouldn't the installation be free up to some length? Even the lady on the call centre mentioned this. I am not on the 20th floor so that is completely irrelevant.

 

Yes installation up-to a "certain length"  is normally "free".

I'm sorry I'm not answering your questions as you would like them answered but this is Thailand  (T.I.T) there are many occasions where paying a bit of "extra" money  will magically yield results that where never before possible..

 

11 minutes ago, Alldar said:

And second most important point was who should find the technician which can install the cable to my room. Should it be 3BB and is it 3BB technician or a subcontractor?

 

Sorry  please don't take offense but  a clear case of "think too Mutt" ...just get the cable installed in the room and enjoy the high speed fiber optic internet..who cares who installed it   

 

[Alldar]

12 minutes ago, johng said:

Sorry  please don't take offense but  a clear case of "think too Mutt" ...just get the cable installed in the room and enjoy the high speed fiber optic internet..who cares who installed it   

Also no offense but your reply is really not helpful. I was expecting an answer from someone who has experience with 3BB fiber optics installation. "Just get the cable installed" -> this is what I really want to do. Do you have the technician who will do it? Since 3BB call centre was not helpful so far. 

Edited October 21 by Alldar

[Seppius]

Around B3000 is the price, It's what I paid, just your rental fee alone does not cover installation, they do a good job, you are lucky you can have fibre in your room

 

Follow-up service from 3BB I also find very good, any drop in speed, they are right on it,

[scubascuba3]

1 hour ago, Alldar said:

Well that is my hope as well that it will be done via 3BB. But the lady on the call centre was not helpful so far. First she said that they will not find the technician for me and I just cannot have the internet even though it is available in the building. When I complained and I said I am willing to pay for the installation she said she will check and call me again.

Like i said, ignore talking to anyone, arrange it via Line app then no potential lost in translation issues

[Alldar]

1 hour ago, scubascuba3 said:

Like i said, ignore talking to anyone, arrange it via Line app then no potential lost in translation issues

They speak English very well on the call center but I will try Line as well if they don't call me back with positive answer.

[Njoku]

Yes I payed 3BBB the 3000 for cable install, the Teck guys arrived later with modem and set it all up, dont know why you are surprised, if there is no line in then in most places in the world you pay for it to get put in, and like 3000B is $AU133 like thats going to stop you eating for month hey?

[mran66]

On 10/21/2024 at 5:46 PM, Alldar said:

I would like to have 3BB fibernet installed at my condo in Pattaya.

 

I was talking multiple times to 3BB and to the condo management and from what I understood 3BB is only responsible for installation of the fiber optics cable at the ground floor of the condo. They say they cannot install the cable to my room. They advised me to talk to condo management to get a technician install the cable to my room. Condo management refused that as they say they cannot do it and the 3BB must install the cable to my room.

 

In the shop they offered to get some technician install the cable to my room for about 3000 baht. As I understand this technician is 3rd party subcontractor and if there would be some problem with the internet 3BB might say that the technician did the bad work.

 

Is this your experience as well? I am pretty shocked by this. Also shouldn't the cable installation be free of charge up to some length? I read somewhere that up to 300m it is free of charge. I am living on 8th floor and it is surely less than 300m but they still refuse it.

 

Did you pay this 3rd party technician to install the cable to your room?

 

My friend had it like this with 3bb in his condo on pratamnak Soi 5. Some contractors came to install the cable and the few was paid to them. I actually oversaw the installation as he was out of town at the time. 

 

Fiber cable installation is very simple job and likelyhood of having issues due to the cable installation is low. Even if happens, just need to fix the cable.

He has not had any issues. 

Edited October 22 by mran66

[Alldar]

2 hours ago, Njoku said:

Yes I payed 3BBB the 3000 for cable install, the Teck guys arrived later with modem and set it all up, dont know why you are surprised, if there is no line in then in most places in the world you pay for it to get put in, and like 3000B is $AU133 like thats going to stop you eating for month hey?

Another smart guy who didn't even read the questions. They have the cable in the building already. Connection should be free up to some length.

 

Despite that the call center lady told me I cannot have the internet and they will not find the technician for me. 

 

Please don't answer if you have just your nonsense comment. 

[Alldar]

1 hour ago, mran66 said:

 

My friend had it like this with 3bb in his condo on pratamnak Soi 5. Some contractors came to install the cable and the few was paid to them. I actually oversaw the installation as he was out of town at the time. 

 

Fiber cable installation is very simple job and likelyhood of having issues due to the cable installation is low. Even if happens, just need to fix the cable.

He has not had any issues. 

Thanks. I am willing to pay for the installation if they find the technician for me. Hopefully everything will be alright. 

[jacko45k]

12 hours ago, Njoku said:

Yes I payed 3BBB the 3000 for cable install, the Teck guys arrived later with modem and set it all up, dont know why you are surprised, if there is no line in then in most places in the world you pay for it to get put in, and like 3000B is $AU133 like thats going to stop you eating for month hey?

Seems nonsensical to have multiple  ISPs in the same building rather than limit it to a single tidy network. Place would end up like out on the streets with tangled wires running in all directions. 

[Njoku]

12 hours ago, Alldar said:

Another smart guy who didn't even read the questions. They have the cable in the building already. Connection should be free up to some length.

 

Despite that the call center lady told me I cannot have the internet and they will not find the technician for me. 

 

Please don't answer if you have just your nonsense comment. 

Yes mate this SMART guy knows they had the cable in the building only 3BBB here, but I was still charged 3000 to run from where ever likely on my floor into my condo,..if 3000 breaks your bank stay in home country and pay X10...

 

Also if you been living in this country long enough you would have realised that product knowledge is poor to non existent, some dumbfound you and actually know what there talking about but generally they think there experts and know jack s.h.i.t. 

 

It's you the problem buddy you dont know.....and shoot from the hip when you hear something you dont like or dont compute,  Thais in general all work the same way which is nothing much like where you come from in Nigeria.... 

[Njoku]

2 hours ago, jacko45k said:

Seems nonsensical to have multiple  ISPs in the same building rather than limit it to a single tidy network. Place would end up like out on the streets with tangled wires running in all directions. 

 

When doing my research I was clearly told only 3BBB in this building, now this could be 3BBB spin but I did check with True and they said no, about a year later I spotted an AIS crew playing round with a pole out front, they told me I could get AIS home Internet in my building, a typical Thai way to doing things is tell you just enough but never it all, anyway since then ive learned 3BBB and AIS have amalgamated so maybe thats why I was told I could get AIS in the building. Anyway this is a no stress country until you decide to stress over small things like that Nigerian then its time to go home..

[johng]

12 hours ago, Alldar said:

They have the cable in the building already. Connection should be free up to some length.

 

"They"  have installed fiber optic cables to every room/apartment in your condo ?   probably not  hence the need to pay for the installation,

300 meters  might not be from entry point into the condo  it may be from some server cabinet a few kilometers away

(unlikely in a very built up area but possible)

 

The most important point is to have the fiber optic cable and Modem/ONT installed directly to your room and not in the condo "server room" from which they most likely only have coax or "worse" twisted pair phone lines installed to every room.

 

This is one of the problems at many condo buildings  where the "management" company can be very difficult or stubborn on certain issues

insisting that only their "authorised" contractors can carry out work in the building  and is why I suggested looking at the cellular 5G option.

 

Anyway enough waffle from me  what do I know ?  

 

 

[NowNow]

12 hours ago, Alldar said:

Another smart guy who didn't even read the questions. They have the cable in the building already. Connection should be free up to some length.

 

Despite that the call center lady told me I cannot have the internet and they will not find the technician for me. 

 

Please don't answer if you have just your nonsense comment. 

 

 

I'm guessing because she found you quite rude and doesn't want to do business with you....so told you to 'sling your hook' elsewhere...

[wombat]

On 10/21/2024 at 6:18 PM, Alldar said:

still have a feeling like something shady is going on.

in LOS?
heaven forbid.

[SAFETY FIRST]

On 10/21/2024 at 5:46 PM, Alldar said:

shop they offered to get some technician install the cable to my room for about 3000 baht. As I understand this technician is 3rd party subcontractor

You can't run YOUR internet cable through the common areas. 

 

Forget, it won't happen. 

 

Edited October 23 by SAFETY FIRST

[NowNow]

On 10/21/2024 at 12:18 PM, Alldar said:

Did 3BB find the technician for you? Was it 3BB technician or a subcontractor?

 

I still have a feeling like something shady is going on. I was having a call with 3BB call centre and the lady told me that they cannot find technician for me.

 

First you wrote they offered to find you a technician and here you write that they cannot find one.

There is some likelihood that the technician will have to pay a kickback to the office. That's how it works.

If you don't like, then find yourself an alternative.

[Alldar]

6 hours ago, Njoku said:

Yes mate this SMART guy knows they had the cable in the building only 3BBB here, but I was still charged 3000 to run from where ever likely on my floor into my condo,..if 3000 breaks your bank stay in home country and pay X10...

 

Also if you been living in this country long enough you would have realised that product knowledge is poor to non existent, some dumbfound you and actually know what there talking about but generally they think there experts and know jack s.h.i.t. 

 

It's you the problem buddy you dont know.....and shoot from the hip when you hear something you dont like or dont compute,  Thais in general all work the same way which is nothing much like where you come from in Nigeria.... 

Learn to read first. In my country in EU the connection is totally free and the ISP provider always connects all the floors in the building by itself. Nothing more to add to your nonsense. And no 3000 baht is not an issue for me.

[Alldar]

5 hours ago, NowNow said:

 

 

I'm guessing because she found you quite rude and doesn't want to do business with you....so told you to 'sling your hook' elsewhere...

You are guessing wrong

[Alldar]

4 hours ago, NowNow said:

 

First you wrote they offered to find you a technician and here you write that they cannot find one.

There is some likelihood that the technician will have to pay a kickback to the office. That's how it works.

If you don't like, then find yourself an alternative.

When I was in 3BB shop they offered this. But the lady on the call center have not. She said the condo management need to do it. And condo management refused. I don't want to take the offer from the shop (have my reasons for that). If the call center will find the technician for me I am willing to pay for that.

[johng]

Ohh dear...you can lead a horse to water but you can't make it drink.