British Airways spreads its wings: Gatwick-Bangkok flights back on

[it is what it is]

On 10/31/2024 at 6:44 PM, NanLaew said:

 

KLM changed the seat I had selected at online check-in the previous evening. They did it when they scanned the boarding pass for boarding at AMS, loud beep from the scanner, tore up the one I had and gave me a new seat, about six rows further forward. When I asked, I was told it was so they could seat a family. I had a look back there once the plane was full and doors closed ready for pushback and there was no family group there and the aisle seat was empty.

 

The reason I asked for that particular window seat as that 777-200ER seat configuration angled slightly as the cabin tapered towards the rear so you got an extra couple of inches of legroom for free. Being 6'4", and KLM being my then preferred carrier, the A or K seats on this row were my automatic choices. I gurned at the Chief Purser about the relocation, but she told me I was wrong and, apart from exit rows, the seat pitch was the same from front to rear of coach. I asked her to go check, but she gave me the "I've flown hundreds of thousands of miles on a 777" argument, so I left her to her delusion. A few hours later, she came up to me and apologized as there was a seat-pitch change on that row on 777-200ER but not on the regular 777-200's, and she was unaware of it. So for compo, I got a couple of glasses of port from the Biz class section after dinner. On deplaning, she handed my a wallet with some discount vouchers that could be used for lounge access, duty-free purchases and discounts on tickets.

 

KLM got worse after that.

 

we live and learn, flew LKM, never again, flew finnair, never again.

[bruceluigi]

 I usually try to stick with airlines where I can book a seat and actually get it, especially for long flights.

[still kicking]

Last time I flew to Swampy ( but not from Gatwick) but from OZ  I landed in the new terminal and had to take the train to passport control and luggage claim any Aussies on here can confirm that?

[bruceluigi]

On 11/4/2024 at 5:32 PM, bruceluigi said:

 I usually try to stick with airlines where I can book a seat and actually get it, especially for long flights.

One time I tried Business Class Flights to Europe and was surprised at how easy it was to find a decent deal. It felt like a big upgrade—way more legroom and actually getting the seat I chose without any last-minute switches.

[Chivas]

These flights have been absolutely rammed every time wheels up

It doesnt surprise me

I was lucky enough for many years to be able to obtain ID90 staff discount tickets on BA care of my brother to Bangkok

 

Treated like a king in Economy ....I've never understood the angst against our national carrier

 

Somehow a complete internet myth this last 25 years that BA are crap has somehow turned into an internet fact instead

[Chivas]

On 10/30/2024 at 10:56 PM, animalmagic said:

Don't care where they fly from or to. Last time I flew with them the seat was broken and I spent over half the flight standing or resting on a crew seat. Still had to use the seat for landing but fortunately it didn't totally collapse. After emails offering, in order -

1. An apology.

2. 25 pound avios voucher.

3. 50 pound avios voucher.

4. Enough free avios points for a ONE way flight to London.

I see no point in flying with an airline that uses old and knackered seats and cannot offer adequate customer service. Simply upgrading my return flight from London would have cost nothing and solved the issue.

To quote them from their very first response to me, 'we realize the seat is a very important part of our service.'

 

....and there is a prime example

Some people cant help themselves