IP configuration problem: can't connect to wifi in room but it does connect in hotel lobby

[ultramarine]

Hi,

 

I'm staying at my usual apartment/hotel in Chachoengsao.  It seems they've updated their wifi system from last year so that I can't connect my laptop or my Android phone in the room although I can connect on the main floor restaurant without a problem.  The signal is fairly strong in my room so that shouldn't be a factor.   It seems to be an ip address problem as the error message I get is the network "doesn't have a valid ip configuration."  While there is zero connectivity with the Windows laptop, the phone did manage to get an intermittent connection but it usually only lasts for a minute to two before cutting out again. 

 

I've tried setting up a static IP address but there are some settings on their network that Windows 10 is rejecting.  I told the staff and they rebooted the system but it didn't do anything.

 

I've had some similar connectivity problems in other hotels in Thailand as the wifi can be wonky, to say the least. 

 

Any ideas on how to fix this? 

[topt]

2 hours ago, ultramarine said:

so that I can't connect my laptop or my Android phone in the room although I can connect on the main floor restaurant without a problem. 

Have you checked the encryption level needed - for example if they set the router encryption at a higher level than your devices.

 

Have you tried to delete all previous wi fi  settings for that SSID, clear out browser cache and flush the dns and try connecting afresh?

 

[ultramarine]

Thanks for replying.   I did the dns flush and "forget network" but maybe that wasn't enough.  should i go into registry to delete the network profiles?  is this what you meant by deleting previous wifi settings for that SSID?