new Wise account details, bank says fraud

[seajae]

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

[CharlieH]

MOVED to BANKING 

[JBChiangRai]

It sounds like fraud, contact Wise directly, not through any emails you’ve had about new account numbers

Edited 2 hours ago by JBChiangRai

[Upnotover]

35 minutes ago, seajae said:

problem now is I am unable to transfer money to Thailand till it is sorted

Western Union (or one of many others) perhaps.  Till it's sorted.

[norbra]

I agree that you should contact Wise directly as it sounds very much like a scam.

I had problems some years ago,phantom transactions,

Wise cleared my account but these transactions persisted.

I opened a new Wise account using a different email address and I have had no problems since. 

I then closed my initial account.

Edited 1 hour ago by norbra