Anyone having a problem paying 3BB internet bill?

[giddyup]

Normally we pay on the 7th of every month at a 7/11, however this month the card keeps getting rejected after several attempts over several days. A phone operator at 3BB tells us that their system has changed, that now we pay in arrears, not in advance, so we don't need to pay until 7th of next month. There's been no notification of this either by texts or SMS, so not sure how we are supposed to know, and then we get the paper bill today saying we are outstanding for this month, so what the hell is going on?

[scubascuba3]

Ask 3BB again. Personally i pay a year in advance to get a discount

[giddyup]

5 minutes ago, scubascuba3 said:

Ask 3BB again. Personally i pay a year in advance to get a discount

Yes, that's what I will do. I believe there's an office on Kao Noi as I live on the darkside.

[scubascuba3]

6 minutes ago, giddyup said:

Yes, that's what I will do. I believe there's an office on Kao Noi as I live on the darkside.

Or add their Line and agree on there, easier, that's what i did, never spoken to them

[giddyup]

4 minutes ago, scubascuba3 said:

Or add their Line and agree on there, easier, that's what i did, never spoken to them

How do you pay on Line?

[scubascuba3]

40 minutes ago, giddyup said:

How do you pay on Line?

Their website shows a Line address, add them, discuss the issue, eventually they'll send you a link to pay, think i paid via QR code.

 

Below is the first website that came up on Google, see if there's a better one

 

https://3bbfiber3online.com/568975/?gad_source=1&gclid=CjwKCAiArKW-BhAzEiwAZhWsIOgrXH4mr7HMSum5r92__A9E6YVG_0Z9oKEsBs6iPP7ZtAMMbPQQPxoCmmoQAvD_BwE

[BritManToo]

Use the 3bb phone app and pay by QR code.

[PeterA]

2 hours ago, giddyup said:

Normally we pay on the 7th of every month at a 7/11, however this month the card keeps getting rejected after several attempts over several days. A phone operator at 3BB tells us that their system has changed, that now we pay in arrears, not in advance, so we don't need to pay until 7th of next month. There's been no notification of this either by texts or SMS, so not sure how we are supposed to know, and then we get the paper bill today saying we are outstanding for this month, so what the hell is going on?

We got a call 2 months ago that instead of the 12th, payments  were due on the 20th. No biggie. 

[soi3eddie]

I paid my 3BB this morning. Direct from my Kbank app to 3BB. Went through in seconds and received text from 3BB to confirm receipt. The Kbank app actually shows what amount is due (same when paying MEA) so don't even need a bill.

 

Also, I log in to 3BB on their website where is shows full billing history (and can download invoices and make subscription changes etc.). Paying a year in advance is something I did before but just haven't done it recently. For some reason, the 3BB emails with bill attached take several days to arrive after the billing date.

   

[scorecard]

2 hours ago, giddyup said:

How do you pay on Line?

 

Surely 3BB can accept payments online. 

[KhunHeineken]

3 hours ago, scorecard said:

 

Surely 3BB can accept payments online. 

Yes, but can they accept payments on LINE????

[henryford1958]

17 hours ago, scubascuba3 said:

Ask 3BB again. Personally i pay a year in advance to get a discount

 

Yes the best option. Pay once a year, in cash, at the 3BB shop, and forget it.

[Mutt Daeng]

18 hours ago, giddyup said:

Normally we pay on the 7th of every month at a 7/11, however this month the card keeps getting rejected after several attempts over several days. A phone operator at 3BB tells us that their system has changed, that now we pay in arrears, not in advance, so we don't need to pay until 7th of next month. There's been no notification of this either by texts or SMS, so not sure how we are supposed to know, and then we get the paper bill today saying we are outstanding for this month, so what the hell is going on?

Same happened to me when I tried to pay my 3BB bill in January via the 3BB app, where I was told my next bill would be in February. 

[Jeffrey346]

19 hours ago, giddyup said:

Normally we pay on the 7th of every month at a 7/11, however this month the card keeps getting rejected after several attempts over several days. A phone operator at 3BB tells us that their system has changed, that now we pay in arrears, not in advance, so we don't need to pay until 7th of next month. There's been no notification of this either by texts or SMS, so not sure how we are supposed to know, and then we get the paper bill today saying we are outstanding for this month, so what the hell is going on?

3BB and AIS has merged. Billing has been suspended for 1 month.  You can't pay as there is 0B due. Try reading the bill 

[jimn]

I don't know what the fuss is about. I pay all my bills automatically by bank direct debit on the agreed date every month. 3BB, Electric and water. Once set up you can forget about it. You still see the bill either paper or via the app in advance of payment. Easy

[Expat68]

19 hours ago, giddyup said:

Normally we pay on the 7th of every month at a 7/11, however this month the card keeps getting rejected after several attempts over several days. A phone operator at 3BB tells us that their system has changed, that now we pay in arrears, not in advance, so we don't need to pay until 7th of next month. There's been no notification of this either by texts or SMS, so not sure how we are supposed to know, and then we get the paper bill today saying we are outstanding for this month, so what the hell is going on?

Do you have the 3BB app on your phone? This will tell you when your payment is due, you can also pay your bill through this

[giddyup]

46 minutes ago, Jeffrey346 said:

3BB and AIS has merged. Billing has been suspended for 1 month.  You can't pay as there is 0B due. Try reading the bill 

I don't see any mention of that on the bill, neither does my Thai partner.

[Russell17au]

I have had problems with the last 2 bills and that is since AIS has gotten involved in 3BB

[Expat68]

1 hour ago, giddyup said:

I don't see any mention of that on the bill, neither does my Thai partner.

I just paid mine through the app two days ago

[NoshowJones]

18 hours ago, BritManToo said:

Use the 3bb phone app and pay by QR code.

Cannot get 3bb phone app.