Wise Money Transfer

[auntyedna]

Is anyone else finding it impossible to sign in to their Wise account? The log-in button does not go live, but just spins... for ever.  And you cannot get Help, or complain, because you have to log in first.

Everything was fine up until December last year. i have tried from different laptops - same non-result.

Alternative recommendations welcome.

[scubascuba3]

Have you tried the app, never a problem yet

[auntyedna]

No. I don't possess a smartphone.  But I have just now tried to set up a new account - the screen froze as I typed in my email, then I got the spinning star on the 'Next' button, then blank screen with spinning star.  There seems to be something seriously effed up with the wise.com website.

Also, I notice on general consumer blogs that Wise has been getting very bad reviews just this year.

Thanks for your reply.

[scubascuba3]

That maybe an internet issue, check your speed, testmy.net

[auntyedna]

Thanks again, scube:

Download 12.8Mbps; Upload 5.5Mbps; latency (London) 248.8ms.

I have heard of complaints about internet bandwidth in Khao Lak.

[scubascuba3]

22 minutes ago, auntyedna said:

Thanks again, scube:

Download 12.8Mbps; Upload 5.5Mbps; latency (London) 248.8ms.

I have heard of complaints about internet bandwidth in Khao Lak.

That's easy enough speed, maybe try a different browser see if that makes any difference, Chrome, Opera, Brave, etc

[madone]

app works fine. just tranferred 30k

[Stocky]

1 hour ago, auntyedna said:

Is anyone else finding it impossible to sign in to their Wise account?

No, I just logged into my account from the laptop not a problem, however I usually use the app because it's far easier and more secure, and the apps working fine too. Have you tried with a different browser, and if using a VPN then try logging in with the VPN off.

[KhunBENQ]

Just tried the logon on the PC.

(https://wise.com/login)

Worked but for some reason they wanted confirmation via the app which I did. Then they write it's a "new device" and I have to confirm in the email they sent me.

I did and now can logon without confirmation as I desire.

 

It was by no way a new device, no VPN used...

?

Used Windows 10 and Chrome.

 

I have no other suggestion than already mentioned.

Use another browser, check any addons in the browser, "safety"/"security" SW that often makes more harm than good.

Try the "anonymous"/"private" features of the browser (no cookies read/set).

[oldcpu]

Wise is working fine for me .. I have logged in multiple times in the past 3 weeks from Thailand,  Singapore and Australia.  I can log on both with an Android  smartphone Wise app and also from my laptop PC ( running GNU/Linux).  When I use the PC to log in, it sends a verification request to my smartphone for me to confirm it is me.

 

For the OP, are you certain a verification request is not being sent to your smartphone?

 

[auntyedna]

Thanks guys.

BenQ - I tried signing in from Firefox "private" - the login page just froze again, couldn't even complete my email address.  Stocky - I don't use a VPN.  Oldcpu - I don't possess a smartphone.

I guess I'll have to try a different browser.  Everything was fine last year.  When I started my career in software development (in the 70's) one of the golden rules was to make software updates backwards-compatible. Those were the days.