7-Eleven No Longer Gives Receipts - What Happened?

[SeaMike01]

Has anyone else noticed this? Lately, none of the 7-Eleven stores in my area are giving receipts at all.

Sometimes I get a tiny slip with just a barcode. Other times — nothing. The cashier just takes your money, gives your change, and stares at you like the transaction is complete. When I ask for a receipt (or even the barcode slip), I get blank looks or a confused “Huh?” from the staff.

 

Only after prompting, or if a supervisor intervenes, do they hand over the mini-slip — and even then, it’s unclear what I’m actually getting.

One staff member recently told me, “It’s digital now,” but didn’t elaborate. That’s all fine and good if we can actually see what we paid for — but we can’t. There’s no visible itemized list, no total breakdown, and no confirmation the cashier rang everything up correctly.

 

I’ve lived in Thailand long enough to know that mistakes at checkout happen. Items get miscounted, scanned twice, or not discounted properly. At 7-Eleven — where many of the staff are very young and under-trained — it’s not uncommon. I don’t want to be rude about it, but without a receipt, we’re just expected to trust that everything was rung up accurately every single time.

I also use my wife’s phone number for the ALL Member points system, but I have no idea where the receipts are supposed to go. The ALL Member app is still mostly in Thai, and it’s unclear how (or if) those receipts are even visible.

 

What I don’t understand is — why 7-Eleven? Every other store still gives receipts. Restaurants give receipts. Even street vendors often write a bill if you ask. But CP Group’s flagship retail chain just… stopped?

 

I’m not against digital progress. I like e-wallets. I like loyalty apps. I’m not some anti-tech complainer. But this feels like a quiet policy change with zero communication and no way to verify a basic transaction.

 

Am I the only one who finds this concerning? Has anyone figured out how to see the receipts digitally? Is this happening across the country, or just in some locations?

 

Would love to hear what others are experiencing.

[MalcolmB]

Good they were annoying anyway, especially when the don’t have the no in out the front.

Who need a receipt for a bootle of water?

[kidneyw]

Used to always get someone else's receipt.

[SeaMike01]

42 minutes ago, MalcolmB said:

Good they were annoying anyway, especially when the don’t have the no in out the front.

Who need a receipt for a bootle of water?

That’s kind of the point — not everyone is just grabbing a bottle of water. A lot of us do full shops at 7-Eleven: groceries, personal care stuff, over-the-counter meds, etc. Sometimes it’s 10–15 items, not one.

And with no receipt and no itemized list, there’s no way to double-check anything if a mistake happens. That’s a basic customer right anywhere in the world — not just some weird expat obsession.

If you don’t care about receipts, that’s cool. But maybe don’t assume everyone else shops the same way.

[SeaMike01]

38 minutes ago, kidneyw said:

Used to always get someone else's receipt.

Haha, yep — I’ve had that happen too. Used to get other people’s receipts all the time. But you know what? At least it meant receipts were still being printed. Now I don’t even get the wrong receipt — just a blank stare and a prayer that the total was right.

[MalcolmB]

6 minutes ago, SeaMike01 said:

That’s kind of the point — not everyone is just grabbing a bottle of water. A lot of us do full shops at 7-Eleven: groceries, personal care stuff, over-the-counter meds, etc. Sometimes it’s 10–15 items, not one.

And with no receipt and no itemized list, there’s no way to double-check anything if a mistake happens. That’s a basic customer right anywhere in the world — not just some weird expat obsession.

If you don’t care about receipts, that’s cool. But maybe don’t assume everyone else shops the same way.

I don’t think I have ever looked at a 7/11 receipts even if buying various items

[ChipButty]

Upto a few weeks ago I got some receipts I remember throwing them in the bin at home, but I didn't look at them, ok tomorrow we usually go early morning I'll check, 

[Pouatchee]

1 hour ago, SeaMike01 said:

A lot of us do full shops at 7-Eleven: groceries, personal care stuff, over-the-counter meds, etc.

 

Geez ... hasn't anyone ever told you, 'dont do your grocery shopping at a convenience store?'

[SeaMike01]

8 minutes ago, Pouatchee said:

 

Geez ... hasn't anyone ever told you, 'dont do your grocery shopping at a convenience store?'

Sure — in the U.S. for example, convenience stores are overpriced and last-resort stops. But this isn’t the U.S.

In Thailand, 7-Eleven is affordable and everywhere. It’s normal to buy full meals, snacks, toiletries, even pay bills there. It’s not just “convenient,” it’s practical — and for many, it’s a regular part of daily life.

So yeah, I do some of my grocery shopping there. Like millions of other people.

[SeaMike01]

Quick update — my wife finally dug through the 7-Eleven ALL Member app settings and found a way to view receipts and update preferences. So yes, they do exist — just deeply buried with no signage or explanation.

I still think it’s fair to be frustrated. If even Thai users don’t know where to find them, and the staff can’t explain it, that’s a communication failure — not just a tech upgrade. So, not totally receipt-less. Just unnecessarily complicated.

[Etaoin Shrdlu]

When the cashier asks if you are a member, say "no". You'll get an itemized paper receipt.

[Magictoad]

3 hours ago, MalcolmB said:

I don’t think I have ever looked at a 7/11 receipts even if buying various items

Me neither. 

[JoseThailand]

Get ready for scams hehe

[bendejo]

There are shops in the US where, at the end of the transaction, the cashier asks if you want a receipt.  If you say 'yes' the thing pops out of the register at the push of a button.