Kasikorn Bank App: Facial Recognition required for certain transactions/functions from Jul 2

[Lorry]

12 minutes ago, cjinchiangrai said:

Go get your picture taken. It is not that big a deal.

Takes only 30 or 40 minutes,  then they give up, and tell you to come back another day.

The real big deal is if you need the facial registration for whatever transaction and it is not working. But from my experience,  digital services always work flawlessly in Thailand, so no worries.

 

[Mutt Daeng]

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

[bkkniko]

6 hours ago, Mutt Daeng said:

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

Do you still have a notification in your app? 

[johng]

Use the online web banking   use cash !   resit the digital panapticon

for as long as you can   yes it gets harder and harder...because its so "convenient"   but once in it you can't get out.

[Mutt Daeng]

2 hours ago, bkkniko said:

Do you still have a notification in your app? 

Yes, I still have the notification.  Maybe that will change on/after July 2.

There is an update for the KPlus app which I installed and when you select "Change Transaction Limits" there is an extra option to set the limit for transactions which require a face scan. 

It is set at 50000 baht, but you have the option to set it lower than that if you require more control. 

I cant do a screenshot to show the change due to restrictions in the app and I cant be arsed to take a screenshot using alternative methods.

[zyphodb]

On 6/22/2025 at 11:51 AM, Stocky said:

It was 'just for me' as well this morning, will pop into the bank this week. Previously they told me the system couldn't handle foreigners, clearly now it can.

 

And before you ask I have a fairly new mobile running Android 15 and have been a customer with Kasikorn for nearly 20 years.

 

Exactly the same for me too, pretty much the same circumstances as you...

[sikishrory]

On 6/21/2025 at 12:36 PM, CallumWK said:

 

This has been a PITA for over a year with most all banks, especially for people who are required to wear glasses to read the messages on their phone screen.

 

I just closed accounts with 1 bank last week, because i was unable to complete facial recognition for a transfer of funds.

 

Soon my accounts with SCB will also be closed, since they have the same requirement, but at the same time have announced they can't even set it up for foreigners, so every transaction over 50K requires a visit to the branch

You can still do multiple 50k transfers scb told me. 

[sikishrory]

20 hours ago, Mutt Daeng said:

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

So they registered your (caucasion?) face? Did they check your visa status at all? 

[Dan O]

On 6/23/2025 at 8:08 PM, Lorry said:

They kick you out when you 70.

(I exaggerate.  They only don't let you use the app when you are 70. And no web-based internet banking, anyway)

The banks discontinuing web based options has nothing to do with age