Kasikorn Bank App: Facial Recognition required for certain transactions/functions from Jul 2

[Lorry]

12 minutes ago, cjinchiangrai said:

Go get your picture taken. It is not that big a deal.

Takes only 30 or 40 minutes,  then they give up, and tell you to come back another day.

The real big deal is if you need the facial registration for whatever transaction and it is not working. But from my experience,  digital services always work flawlessly in Thailand, so no worries.

 

[Mutt Daeng]

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

[bkkniko]

6 hours ago, Mutt Daeng said:

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

Do you still have a notification in your app? 

[johng]

Use the online web banking   use cash !   resit the digital panapticon

for as long as you can   yes it gets harder and harder...because its so "convenient"   but once in it you can't get out.

[Mutt Daeng]

2 hours ago, bkkniko said:

Do you still have a notification in your app? 

Yes, I still have the notification.  Maybe that will change on/after July 2.

There is an update for the KPlus app which I installed and when you select "Change Transaction Limits" there is an extra option to set the limit for transactions which require a face scan. 

It is set at 50000 baht, but you have the option to set it lower than that if you require more control. 

I cant do a screenshot to show the change due to restrictions in the app and I cant be arsed to take a screenshot using alternative methods.

[zyphodb]

On 6/22/2025 at 11:51 AM, Stocky said:

It was 'just for me' as well this morning, will pop into the bank this week. Previously they told me the system couldn't handle foreigners, clearly now it can.

 

And before you ask I have a fairly new mobile running Android 15 and have been a customer with Kasikorn for nearly 20 years.

 

Exactly the same for me too, pretty much the same circumstances as you...

[sikishrory]

On 6/21/2025 at 12:36 PM, CallumWK said:

 

This has been a PITA for over a year with most all banks, especially for people who are required to wear glasses to read the messages on their phone screen.

 

I just closed accounts with 1 bank last week, because i was unable to complete facial recognition for a transfer of funds.

 

Soon my accounts with SCB will also be closed, since they have the same requirement, but at the same time have announced they can't even set it up for foreigners, so every transaction over 50K requires a visit to the branch

You can still do multiple 50k transfers scb told me. 

[sikishrory]

20 hours ago, Mutt Daeng said:

Update: Just been to my local Kasikorn branch (60 Km round trip) armed with my passport and bank book.

There was no queue in the bank so I was attended to immediately. It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner. I was also issued with a new bank book, same as others have stated on this thread.

All quite painless really. 

So they registered your (caucasion?) face? Did they check your visa status at all? 

[Dan O]

On 6/23/2025 at 8:08 PM, Lorry said:

They kick you out when you 70.

(I exaggerate.  They only don't let you use the app when you are 70. And no web-based internet banking, anyway)

The banks discontinuing web based options has nothing to do with age

[Mutt Daeng]

1 hour ago, sikishrory said:

So they registered your (caucasion?) face? Did they check your visa status at all? 

Yes, they registered my UK white (well slightly tanned) face. They requested my passport but as far as I could see, they only referenced the passport ID page but did not check my permission to stay.

[sikishrory]

3 minutes ago, Mutt Daeng said:

Yes, they registered my UK white (well slightly tanned) face. They requested my passport but as far as I could see, they only referenced the passport ID page.

thats good news then. was this a phuket office by any chance? If not just disregard my question.

[OJAS]

16 hours ago, johng said:

Use the online web banking   use cash !   resit the digital panapticon

for as long as you can   yes it gets harder and harder...because its so "convenient"   but once in it you can't get out.

 

Could not agree with you more! What I find particularly mystifying, though, is that it only seems to be Thai banks who are determined to ram lousy apps down the throats of their account holders through withdrawing their online banking services. For instance, no bank back in my home country (UK) has followed - or is planning to follow - suit, as far as I can tell.

[Lorry]

On 6/23/2025 at 8:18 PM, Dan O said:

if you raise the limit and get scammed you get no extra support as a result of increasing your limit. 

Whereas,  if you didn't raise the limit and get scammed, you get lots of support, from the police, the bank, from consumer protection. 

(Sarcasm alert)

 

In the last months,  3 friends have been scammed. None got any support whatever. One actually got scammed by the bank. 

 

The sums seem paltry to us (all less than 200 USD), but the psychological effects where devastating in all 3 cases.  All three were lower class and lost their trust in their fellow citizens and in the working of society.  All three couldn't talk about anything else for days. The feeling of powerlessness.

[Lorry]

3 hours ago, Dan O said:

The banks discontinuing web based options has nothing to do with age

Krungsri withdraws the web based option for everybody. 

It also withdraws the app for people over 70.

 

[Dan O]

48 minutes ago, Lorry said:

Krungsri withdraws the web based option for everybody. 

It also withdraws the app for people over 70.

 

can you post where you are getting that info from? 

[Dan O]

58 minutes ago, Lorry said:

Whereas,  if you didn't raise the limit and get scammed, you get lots of support, from the police, the bank, from consumer protection. 

(Sarcasm alert)

 

In the last months,  3 friends have been scammed. None got any support whatever. One actually got scammed by the bank. 

 

The sums seem paltry to us (all less than 200 USD), but the psychological effects where devastating in all 3 cases.  All three were lower class and lost their trust in their fellow citizens and in the working of society.  All three couldn't talk about anything else for days. The feeling of powerlessness.

if you read what I wrote I never said you get any support with the lower limit. if you raise the limit your just exposing yourself to more loss without guaranteed support. People ignorant of the major scams that are posted weekly in every media outlet often fall victim generally as a result of greed.

[Caldera]

On 6/24/2025 at 12:33 PM, Mutt Daeng said:

It took around 30 minutes which I was happy with, especially since it looked like the customer service rep had never gone through the process with a foreigner.

 

What on Earth are they doing 30 minutes long? Even someone unfamiliar with the process should be able to snap a picture and print a new passbook in less than 10 minutes. Did they make you sign (m)any forms?

 

Can't say I'm looking forward to that visit!

[Mutt Daeng]

2 hours ago, Caldera said:

 

What on Earth are they doing 30 minutes long? Even someone unfamiliar with the process should be able to snap a picture and print a new passbook in less than 10 minutes. Did they make you sign (m)any forms?

 

Can't say I'm looking forward to that visit!

I did sign quite a few forms and had to provide information that I have already provided about tax residency and my Thai TIN. It took about 4 attempts for the CS rep to take the required photos of me. I had to fill in forms on the CS rep's tablet and considering that the CS rep doesn't speak English and my Thai is not good enough to hold a conversation, I think 30 minutes is quite reasonable.

[Magictoad]

Driving me INSANE. I made the mistake of changing all my limits to 1 k for security purposes then thought better of it BUT when I went back to change them to 20k the app required a "selfie" using the built in camera app. After several attempts and hours of wasted time I rang my bank and asked them for help but USELESS. I then went through the same agony with my other bank. No Luck. Ive come to the conclusion it's a two man operation. That's how it worked for me weeks ago.

[Magictoad]

5 hours ago, Lorry said:

Krungsri withdraws the web based option for everybody. 

It also withdraws the app for people over 70.

 

After a debate about this issue I rang the bank ( Krungsri) and asked them. To Summarise. Web based banking is finishing soon. THE APP IS CONTINUING.  I then put all this information on this forum, about two weeks ago.

[Magictoad]

On 6/21/2025 at 12:36 PM, CallumWK said:

 

This has been a PITA for over a year with most all banks, especially for people who are required to wear glasses to read the messages on their phone screen.

 

I just closed accounts with 1 bank last week, because i was unable to complete facial recognition for a transfer of funds.

 

Soon my accounts with SCB will also be closed, since they have the same requirement, but at the same time have announced they can't even set it up for foreigners, so every transaction over 50K requires a visit to the branch

I was tempted to do the same but both of my banks now require some form of facial recognition.  I have found the best solution is to do it in the bank. There it only takes two minutes.

[Digitalbanana]

On 6/23/2025 at 6:28 PM, bkkniko said:

They also gave me a new passbook and binned the old one, which was weird because old passbook still had many empty pages.

They give you a new book because the new facial recognition includes an online signature scan? You probably had to sign your name a number of times digitally on an electronic screen pad for the facial update, which is tied to your photo, passport and new book number? The old system you signed the actual paper book which the signature was only seen under UV light if I am not mistaken?

[bkkniko]

50 minutes ago, Digitalbanana said:

They give you a new book because the new facial recognition includes an online signature scan? You probably had to sign your name a number of times digitally on an electronic screen pad for the facial update, which is tied to your photo, passport and new book number? The old system you signed the actual paper book which the signature was only seen under UV light if I am not mistaken?

Signed a few digital papers on an iPad, but the passbook account number is the same as the old (bank account number )  some other numbers changed tho, I don't know what they mean, some numbers that are above and below your passbook. One thing can be noticed is only the date of issue of passbook which is a new one compared to old. But you might be right regarding the signature under UV light.

[Lorry]

10 hours ago, Dan O said:

can you post where you are getting that info from? 

It was discussed in one of the threads about all these banking problems.

It is actually written in their T&C as one poster found out.