Problem with Bank APP Any Help what to do

[ignis]

Maybe I am to old ? Don't understand how to Fix

 

My Banking App for SCB suddenly stopped working, about 3 years ago, [used it every month to pay internet, water and electric bills] a number of visits to the Bank = got nowhere  it was a Android 7 Bank idea was it was to old 

 

Phone gave up so had to buy a new phone, so thought would try again -  Opened the account some years ago at Big C,  that building has since closed, many moved to Central Westgate, so went there with my new phone,  long waiting time but thought all went well, last thing was Bank called the Service Centre   a message would be sent in 1 hour with activate code,   total time in Bank 3 hours !!

 

So Activate code sent and entered = Error  visit SCB Branch.............   another 2+ hours at the Bank = had to enter ATM/Mastercard number = error, Bank staff looked at the EXP date had passed so was issued with a new Card + of course the piles of photocopies I had to sign, + 200 baht fee, again Bank called the Service Centre =  a message would be sent in 1 hour with activate code,   So Activate code sent and entered = Error  visit SCB Branch............. 

 

The SCB Branch is 15 km away,,,,  so phoned the Service Centre ............  they kept on about I have a new phone, don't understand  when 'Hutch' closed in Thailand I moved back to AIS, so have the same phone number for years...  3 x phone calls to the SCB Service Centre got nowhere still on about a new phone.

 

Noticed a friends Son car in the Village so went to them so could get help from a 22 years old.....  so after lot more phone calls it works out that it is the phone explained in English.........  Must take old phone to transfer something to new phone... Old phone Broken = why I have a new one  will not charge or switch on so is there any point ?

 

All something to do with this A1 whatever that is ??   everything is now connected........... Maybe explains every day I sign in to Google/Facebook or MS I get a message Did you just sign in with a new device ?

 

How to stop all this nonsense  ?? 

[scubascuba3]

Doesn't make sense, if you lost an old phone they'd have to switch to new phone. Maybe you still had the old phone partially set up to the app causing the issue, normally you need branch to sort it and yes it's partly getting old is the problem

[ignis]

6 hours ago, scubascuba3 said:

Doesn't make sense, if you lost an old phone they'd have to switch to new phone. Maybe you still had the old phone partially set up to the app causing the issue, normally you need branch to sort it and yes it's partly getting old is the problem

 

Yes will give it another try at a SCB Bank

[mancub]

SCB recently "up-graded" their app, meaning it no longer works on some older (and newer! ) phones. Unfortunately, the misleading messages on the app don't help either. Also, if you've changed your passport, the bank staff will have to re-activate your details.  

[ignis]

3 hours ago, mancub said:

SCB recently "up-graded" their app, meaning it no longer works on some older (and newer! ) phones. Unfortunately, the misleading messages on the app don't help either. Also, if you've changed your passport, the bank staff will have to re-activate your details.  

 

New phone is Android 13

Passport changed 2018, came out of Trendy Building went into the Mall round the corner to change/update SCB + Bangkok Bank

[ignis]

Update

even more confused

 

went to a different SCB Branch

so say will not work because my number is not showing ??  says  'OALE DBX'  not my number ??

 

Do I go to AIS  ? bought from them 6 weeks ago SALE 'new old stock 1,050 baht'

U-Phone 6 Plus

• Display: 7.5 inch HD

• Supports all 3G/4G/5G networks

• Memory: RAM16GB + ROM 128GB

• Network: Support 3G-5G

• Camera: 50MP+108MP

• Battery: 6800mAh

• CPU: MTK6983 Deca core

• External storage: Dual SIM, SD

• Operating system Android 13.0

 

Is there some setting on my phone to show number ?

[topt]

3 hours ago, ignis said:

Do I go to AIS  ? bought from them 6 weeks ago SALE 'new old stock 1,050 baht'

Are you referring to the phone or the sim card?

 

Which network are you with and presumably the number is one you have had for a while? When they tried to register you I presume they were using mobile data and that you have a data package?

 

This is not an uncommon problem - neither of my phones show the Sim phone number in Settings. Although it says 'Unknown' and not OAle DBX which would appear to be some make of phone.....?

 https://www.hardreset.info/devices/oale/oale-dbx/codes/

 

4 hours ago, ignis said:

U-Phone 6 Plus

No idea what this is?

[ignis]

23 minutes ago, topt said:

Are you referring to the phone or the sim card?

 

Which network are you with and presumably the number is one you have had for a while? When they tried to register you I presume they were using mobile data and that you have a data package?

 

This is not an uncommon problem - neither of my phones show the Sim phone number in Settings. Although it says 'Unknown' and not OAle DBX which would appear to be some make of phone.....?

 https://www.hardreset.info/devices/oale/oale-dbx/codes/

 

No idea what this is?

The phone bought 6 weeks ago SALE  from AIS

 

When Hutch left Thailand we went back to AIS, forget when  over 10 years ago.

 

Had a Thai phone for 23 years the Sim Never in my name  [all part of a package Internet + Business Sim + Sim I use]

 

 

[topt]

58 minutes ago, ignis said:

all part of a package Internet + Business Sim + Sim I use]

Does your Sim have its own data package?

[ignis]

1 hour ago, topt said:

Does your Sim have its own data package?

No idea.. [bot sure what a data package is]  as said before used to work on my old phone then stopped, reason given was phone/Android version was to old and no longer supported

 

The full AIS package has XXX free mins = never go over this so no bill, last time over was about 7 years ago phoning UK a few time in a month

[topt]

35 minutes ago, ignis said:

No idea.. [bot sure what a data package is] 

In order to set up the app initially or when you change phones it has to be done over a mobile data connection and not over wi fi - hence me asking if you actually have a data package and/or switched mobile data on when trying to connect.

However I would have thought the staff would have sussed that out but you never know.

 

So first step is too make sure of the above.

Once you are sure of that try and activate the app again. - it may be worthwhile deleting the cache and data of the app before you try again.

Depending on that you may want to ring AIS customer services and explain the issue and see what they suggest about your number not showing

 

When I moved mine to a new phone with my existing AIS sim I was able to do it without going anywhere near a SCB branch.