Skip to content
View in the app

A better way to browse. Learn more.

Thailand News and Discussion Forum | ASEANNOW

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Hearing Aid service (Phonak brand)

Featured Replies

My husband is looking for a shop selling/ servicing hearing aids. It needs cleaning which he can't do himself.

Does anybody can recommend a shop in Bangkok.

One he contacted in Ekamai was not very helpful.

Thanks.

45 minutes ago, Letseng said:

My husband is looking for a shop selling/ servicing hearing aids. It needs cleaning which he can't do himself.

Does anybody can recommend a shop in Bangkok.

One he contacted in Ekamai was not very helpful.

Thanks.

Phonak seem to be represented in Thailand:

https://intl.phonak.com/en-th/

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

  • Author
10 hours ago, FolkGuitar said:

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

Tks for the lengthy reply. Problem really is the cleaning of one part. One needs a special tool to take it apart & not brake it. May be next trip to Singapore we can get somebody.

44 minutes ago, Letseng said:

Tks for the lengthy reply. Problem really is the cleaning of one part. One needs a special tool to take it apart & not brake it. May be next trip to Singapore we can get somebody.

A good idea. I was considering the same, myself. Thailand is not big on good audiology. My ReSounds get a 4-year warranty in the US, but only a one-year warranty here in Thailand. And no one here will work on them, anyway!!!

I returned my Bernafons for cleaning to the company I purchased them from in Bangkok. They were working perfectly before I sent them. On their return, one was not working, with a letter saying that a repair would be costly and it would be better to buy new ones. The old adage springs to mind.'If it ain't broke, don't fix it.'

  • Author
On 3/9/2026 at 8:30 AM, FolkGuitar said:

I'm a long-time hearing aid wearer. I find Thailand to be almost useless for good hearing aid service. (I've even encountered a shop that told me they don't do Audiograms because their brand of hearing aid doesn't need them. They only sell that one brand!) There are NO audiologists in Thailand, including in hospitals, who can perform 'Real Ear Measurement' to be sure that the HAs are correctly adjusted for best performance. All the shops rely on asking you 'Is that better or worse?' when doing a fitting.

Currently, I'm using ReSound aids, but the only ReSound dealer in town only dispenses one level of one model... They carry one model of several brands so I think they might be a 'black market' shop rather than a genuine brand dealer. I wrote to ReSound and got a list of all their 'dealers' in Thailand. There were about 8 of them. 4 were out of business when I called. None of the other four were willing to adjust my HAs because I didn't buy from them.

I have received fairly decent Audiograms from hospitals, but of course, they can't administer ALL the tests because of language barriers. The 'speech in noise' only works for us in English, and I haven't found English anywhere in Thailand.

I have been buying my hearing aids online for the past 20 years, using a dealer in Indiana, USA. In the past, they have been very helpful, and the costs are 1/2 to 1/3 of the usual retail from a walk-in Audiologist shop. Fitting is done online, and works well. My last pair, bought three years ago, finally broke. However, because I bought them in the USA (online), they were covered by US 4yr warranty, and so were replaced for free. Right now, I'm waiting for the new ones to arrive.

Phonak is a major player in the hearing aid market, and so should be represented a bit better than most brands. The trick is to find a Aud who is willing to deal with them. However, for simple cleaning, any audiologist should be able to do that! Cleaning isn't brand-specific. Because of the distances, I've been doing my own cleaning for years. If I can help your husband, please let me know!

Are you in Bangkok?

Problem is that one unit gets blocked by earwax. He can get it out to a point but not completely. This stops the unit from working (blocking microfone?). In the past he got it serviced yearly when we went to Europe. Due to present Mideast conflict we won't be going in the near future.

3 hours ago, Letseng said:

Are you in Bangkok?

Problem is that one unit gets blocked by earwax. He can get it out to a point but not completely. This stops the unit from working (blocking microfone?). In the past he got it serviced yearly when we went to Europe. Due to present Mideast conflict we won't be going in the near future.

Sorry, Chiang Mai. I bought a rubber ear syringe and use it as a suction bulb. It takes about 5 minutes of squeezing and releasing, but it gets my hearing aids clean. At least as much as I can see with a loupe. I wonder if an ENT clinic might be able to help you?

  • Author
20 hours ago, FolkGuitar said:

Sorry, Chiang Mai. I bought a rubber ear syringe and use it as a suction bulb. It takes about 5 minutes of squeezing and releasing, but it gets my hearing aids clean. At least as much as I can see with a loupe. I wonder if an ENT clinic might be able to help you?

Tks. Hubby will try this. He bought such a gadget recently.

Create an account or sign in to comment

Recently Browsing 0

  • No registered users viewing this page.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.