Given the much discussed upcoming changes to Wise and the vague requirement for uploading verification documents which may be difficult to comply with I wonder has anyone experience of changing their UK state pension payment from Wise to a Thai bank?Is a simple phone call to the International pension centre to provide new details generally enough or do they require you to write to them or provide a bank mandate form?Thanks.

I can't say for certain but you may be ok with just a phone call. When my missis qualified for her pension in 2024 she tried to set it up by phone but got a bit confused when they started asking the verification questions, so we ended up applying by post. We just put her SCB details on the form, and I don't recall having to supply any documentary confirmation of the account. It eventually all went through ok.

12 minutes ago, Eff1n2ret said:

I can't say for certain but you may be ok with just a phone call. When my missis qualified for her pension in 2024 she tried to set it up by phone but got a bit confused when they started asking the verification questions, so we ended up applying by post. We just put her SCB details on the form, and I don't recall having to supply any documentary confirmation of the account. It eventually all went through ok.

Thanks when I first claimed my pension in 2022 I did it by phone no problem so I think that should be sufficient but you never know and there is so much contradictory info. on the internet.Hopefully the Wise verification process won't be too onerous and it won't matter.