I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

Usually you get a full refund, assuming you followed the process

7 minutes ago, leverito said:

I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

had similar experience with a pair of glasses, they completely ignore my refund/return request, stopped shopping with them and moved to shoppe as they are cheaper in certain items

24 minutes ago, scubascuba3 said:

Usually you get a full refund, assuming you followed the process

But the process is less transparent now and they force people to the phone app that is not as useful. The first statement to the AI app is "Real Person". The app is useless. The real people have no authority for anything but they can at least kick it upstairs.

You should invlove the police.

Any pics of the cans ?

6 minutes ago, cjinchiangrai said:

But the process is less transparent now and they force people to the phone app that is not as useful. The first statement to the AI app is "Real Person". The app is useless. The real people have no authority for anything but they can at least kick it upstairs.

I find the app easy, i got a full refund recently for incorrect size of chocolate coated bananas, didn't even need to send back

I have over 96 pages of orders dating back to 2018.

Never had any real problems with Lazada.

No big deal to send stuff back and .always got the refund, some times quick some times slow. but always done.

No real complaints with them at all.

I don't do COD or use wallet, just Thai debit card, have done a few bank transfers for stuff 20,000 and over in the past.

all good.

Perhaps contact the Thai FDA?

Selling hazardous food is an offence, and the vendor may have bought stocks of expired/damaged canned foods and is running a business selling to other customers?

1 hour ago, leverito said:

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

I ordered a supplement, and it was clearly a counterfeit/fake.

I got it refunded.

I wouldn't buy any food items on that site.

Edited June 11Jun 11 by save the frogs

53 minutes ago, leverito said:

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. ...

The cans were delivered in a shocking condition — ...

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

With all due respect, as a Lazada faithful who orders dozens of times a month, I find the OP's interaction strange.

First of all, the return process has to start through the web or app with supporting photos/vids. Then the seller has a few days to approve/decline the return request. Only after this, if the buyer is unsatisfied with the outcome, should he contact Lazada Help for resolution. I don't think you can simply call Lazada directly after receiving damaged goods and demand a refund - you have to start online.

So, questions: Did OP go online at all to start a return request? He seems to have got a refund for only one can. Strange. Did he return one can? How was that refund authorized? Could the OP provide the link to the item he ordered. I am curious about the return conditions.

For what it's worth, my experience with Lazada ever since they opened shop here has been good. The few times I have had to return stuff the process has been smooth - the refund amount's been back in my credit card in a few days. And their phone help is excellent. Short wait time and good English.

1 hour ago, leverito said:

I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

A photo of the deformed cans and the expiry date would help your case here.

Presumably you took photos to prove to Lazada ??

6 minutes ago, save the frogs said:

I ordered a supplement, and it was clearly a counterfeit/fake.

I got it refunded.

I wouldn't buy any food items on that site.

I've been ordering from them and Shopee for years and haven't had any trouble with the food. I look at the individual sellers feedback before i buy, and stick with those that have worked before. I see some do have problems so I'm thinking it's not Lazada itself but the sellers on their site. Communicating can be a problem, especially with Shopee on your PC. Nothing in English as far as contacts and the call doesn't help.

I've ordered Collagen, a name brand I bought in Texas, and it was the same. I don't bother with supplements as others have said the same as you. I bring them back with me when I visit Texas yearly, along with cheese, sardines, tuna, salmon, probiotics, turmeric, water enhancers, spray butter, and others I can't readily or not get here.

50 minutes ago, rocketboy2 said:

I have over 96 pages of orders dating back to 2018.

Why? Only need to keep this year's orders, but 8 years????

24 minutes ago, save the frogs said:

I ordered a supplement, and it was clearly a counterfeit/fake.

I got it refunded.

I wouldn't buy any food items on that site.

Just received some lovely back bacon and Typhoo tea bags, both genuine.

It's not "Lazada." It is the individual seller. Always remember: Caveat Emptor - Buyer Beware. If you're not happy with the seller, don't do business with them again.

Regarding refunds. I purchased an OPPO thermo-pot. It was severely dented when I took it out of the box. Took pictures, filled out the forms, waited 4 days for the seller to respond, printed out the return label and waited for Flash to pick it up. Got the full refund a couple of days later in my Lazada wallet.

1 hour ago, scubascuba3 said:

I find the app easy, i got a full refund recently for incorrect size of chocolate coated bananas, didn't even need to send back

The AI Chat app is useless.

23 minutes ago, wil iam not said:

Why? Only need to keep this year's orders, but 8 years????

It would be nice if you could search your orders to reorder. Finding a vendor a second time is hard, and they clear wishlists occasionally.

5 minutes ago, cjinchiangrai said:

It would be nice if you could search your orders to reorder. Finding a vendor a second time is hard, and they clear wishlists occasionally.

I have been dealing with Lazada for many years and have never had a problem with them, or anything about them and I have cancelled orders in the past and it's been a simple job to do online.

If I want to reorder something, then I just go back through my orders, click on the item and it asks if I want to reorder, so I do just that.

I frequently order from Lazada and find them very good. In fact just this morning I had a small bottle of Canadian maple syrup delivered, intact and ready to be consumed on porridge or a pancake!

11 minutes ago, cjinchiangrai said:

The AI Chat app is useless.

Yep, i had a problem with that when something from China was 2 weeks late and radio silence, but for a standard refund, poor item, attach photos and refund should go straight through

4 minutes ago, xylophone said:

I have been dealing with Lazada for many years and have never had a problem with them, or anything about them and I have cancelled orders in the past and it's been a simple job to do online.

If I want to reorder something, then I just go back through my orders, click on the item and it asks if I want to reorder, so I do just that.

I frequently order from Lazada and find them very good. In fact just this morning I had a small bottle of Canadian maple syrup delivered, intact and ready to be consumed on porridge or a pancake!

Except I have hundreds of orders and thousands of items. Not that easy.

11 minutes ago, cjinchiangrai said:

Except I have hundreds of orders and thousands of items. Not that easy.

Not much different to me and all of my orders are listed at the top of the page in a "drop down" format, so it's easy to find them! Anyway, good luck whatever you do.

1 hour ago, Ralf001 said:

You should invlove the police.

Agree, there's got to be an investigation.

1 hour ago, cjinchiangrai said:

It would be nice if you could search your orders to reorder. Finding a vendor a second time is hard, and they clear wishlists occasionally.

37 minutes ago, xylophone said:

Not much different to me and all of my orders are listed at the top of the page in a "drop down" format, so it's easy to find them! Anyway, good luck whatever you do.

56 minutes ago, cjinchiangrai said:

Except I have hundreds of orders and thousands of items. Not that easy.

So why not delete some of them.

43 minutes ago, xylophone said:

Not much different to me and all of my orders are listed at the top of the page in a "drop down" format, so it's easy to find them! Anyway, good luck whatever you do.

All of MY ordered show on the right, but only ten per page. If you want to re-order something, you must first try to remeber when you bought the first one, or go through the list of hundreds of orders. Easier to search again, as the original could be discountinued, the vendor has quit or is in jail, and the price will have changed

I've lately had quite a few cases where the seller sent wrong or counterfeit item. Every single time I have filed for return, I have received full refund.

Also had few cases with sellers from China where they never shipped the product or at least no trackable. Lazada system does not allow cancellation if the seller is using their own delivery service. After waiting for few weeks I contacted the agent via online chat and even all of those cases at the end got refund. Some even arrived few weeks later getting refund.

1 hour ago, cjinchiangrai said:

It would be nice if you could search your orders to reorder. Finding a vendor a second time is hard, and they clear wishlists occasionally.

You can search your orders on the app

33 minutes ago, wil iam not said:

So why not delete some of them.

Didn't know you could, but they have a search now.

Received some dark chocolate last week, paid with Debit Card. The package was left on the bonnet (hood) of my car, and was liqiuid by the time I found it. Applied for a refund. Straight back to my Card, and no need to return the stuff.

After an hour in the fridge, it was lovely, but could I re-order..I doubt it.

I have had good luck.

A couple of problems that I wasn't able to resolve to my satisfaction but nothing as heart breaking as the canned fish story.

The funniest (after resolution) was when I ordered a fan and got a box of fan parts.

From the condition of the box I wasn't the first person to send it back.

I don't know how they make money, I guess sooner or later someone decides putting a fan together is a fun project.

One thing I look closely at is "close but not right" brand names, like Pillips instead of Phillips.

Often the layout and type face look like the real item but the name is misspelled, I usually flag that as a probable fraudster and don't order.

My brother thinks I am crazy to order from Lazada and as he remembers every nickel he ever earned for him it is a bad idea. I resign myself to a few bad transactions from time to time and I am happy with Lazada.

2 hours ago, xylophone said:

I have been dealing with Lazada for many years and have never had a problem with them, or anything about them and I have cancelled orders in the past and it's been a simple job to do online.

If I want to reorder something, then I just go back through my orders, click on the item and it asks if I want to reorder, so I do just that.

I frequently order from Lazada and find them very good. In fact just this morning I had a small bottle of Canadian maple syrup delivered, intact and ready to be consumed on porridge or a pancake!

How much was that tasty treat ?