I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

Usually you get a full refund, assuming you followed the process

7 minutes ago, leverito said:

I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

had similar experience with a pair of glasses, they completely ignore my refund/return request, stopped shopping with them and moved to shoppe as they are cheaper in certain items

11 minutes ago, leverito said:

few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.

So sad.

I had a similar problem.

I ordered what looked like absolutely delicious young Thai girl from Tinder . I was genuinely excited about it.

She arrived in a shocking condition — significantly past her expiration date and so badly deformed I reckon she had lost any resemblance to her photo shape.

Edited 1 hour ago1 hr by SAFETY FIRST

24 minutes ago, scubascuba3 said:

Usually you get a full refund, assuming you followed the process

But the process is less transparent now and they force people to the phone app that is not as useful. The first statement to the AI app is "Real Person". The app is useless. The real people have no authority for anything but they can at least kick it upstairs.

You should invlove the police.

Any pics of the cans ?

6 minutes ago, cjinchiangrai said:

But the process is less transparent now and they force people to the phone app that is not as useful. The first statement to the AI app is "Real Person". The app is useless. The real people have no authority for anything but they can at least kick it upstairs.

I find the app easy, i got a full refund recently for incorrect size of chocolate coated bananas, didn't even need to send back

I have over 96 pages of orders dating back to 2018.

Never had any real problems with Lazada.

No big deal to send stuff back and .always got the refund, some times quick some times slow. but always done.

No real complaints with them at all.

I don't do COD or use wallet, just Thai debit card, have done a few bank transfers for stuff 20,000 and over in the past.

all good.

Perhaps contact the Thai FDA?

Selling hazardous food is an offence, and the vendor may have bought stocks of expired/damaged canned foods and is running a business selling to other customers?

1 hour ago, leverito said:

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

I ordered a supplement, and it was clearly a counterfeit/fake.

I got it refunded.

I wouldn't buy any food items on that site.

Edited 12 minutes ago12 min by save the frogs

53 minutes ago, leverito said:

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. ...

The cans were delivered in a shocking condition — ...

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

With all due respect, as a Lazada faithful who orders dozens of times a month, I find the OP's interaction strange.

First of all, the return process has to start through the web or app with supporting photos/vids. Then the seller has a few days to approve/decline the return request. Only after this, if the buyer is unsatisfied with the outcome, should he contact Lazada Help for resolution. I don't think you can simply call Lazada directly after receiving damaged goods and demand a refund - you have to start online.

So, questions: Did OP go online at all to start a return request? He seems to have got a refund for only one can. Strange. Did he return one can? How was that refund authorized? Could the OP provide the link to the item he ordered. I am curious about the return conditions.

For what it's worth, my experience with Lazada ever since they opened shop here has been good. The few times I have had to return stuff the process has been smooth - the refund amount's been back in my credit card in a few days. And their phone help is excellent. Short wait time and good English.

1 hour ago, leverito said:

I would really appreciate hearing from fellow forum members who may have faced something similar.

A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it.

What arrived, however, was a completely different story.

The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition.

I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht.

I am now seriously considering my options:

• Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal.

• Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door.

• Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.

A photo of the deformed cans and the expiry date would help your case here.

Presumably you took photos to prove to Lazada ??

6 minutes ago, save the frogs said:

I ordered a supplement, and it was clearly a counterfeit/fake.

I got it refunded.

I wouldn't buy any food items on that site.

I've been ordering from them and Shopee for years and haven't had any trouble with the food. I look at the individual sellers feedback before i buy, and stick with those that have worked before. I see some do have problems so I'm thinking it's not Lazada itself but the sellers on their site. Communicating can be a problem, especially with Shopee on your PC. Nothing in English as far as contacts and the call doesn't help.

I've ordered Collagen, a name brand I bought in Texas, and it was the same. I don't bother with supplements as others have said the same as you. I bring them back with me when I visit Texas yearly, along with cheese, sardines, tuna, salmon, probiotics, turmeric, water enhancers, spray butter, and others I can't readily or not get here.