On 6/11/2026 at 12:53 PM, scubascuba3 said:

Usually you get a full refund, assuming you followed the process

I agree. I think too many newbie Lazada customers try to get refunds direct from the seller rather than following the correct process.

In fact I believe that all refunds have to be authorized then issued direct

by Lazada after the seller has evaluated the returned item(s).

I'm happy to stand corrected on this.

18 minutes ago, Dmaxdan said:

I agree. I think too many newbie Lazada customers try to get refunds direct from the seller rather than following the correct process.

In fact I believe that all refunds have to be authorized then issued direct

by Lazada after the seller has evaluated the returned item(s).

I'm happy to stand corrected on this.

For food items they don't expect you to send back

The OP probably only queried one item, with an order qty of 4 you have to query each item.

On 6/11/2026 at 2:01 PM, Autocan said:

With all due respect, as a Lazada faithful who orders dozens of times a month, I find the OP's interaction strange.

First of all, the return process has to start through the web or app with supporting photos/vids. Then the seller has a few days to approve/decline the return request. Only after this, if the buyer is unsatisfied with the outcome, should he contact Lazada Help for resolution. I don't think you can simply call Lazada directly after receiving damaged goods and demand a refund - you have to start online.

So, questions: Did OP go online at all to start a return request? He seems to have got a refund for only one can. Strange. Did he return one can? How was that refund authorized? Could the OP provide the link to the item he ordered. I am curious about the return conditions.

For what it's worth, my experience with Lazada ever since they opened shop here has been good. The few times I have had to return stuff the process has been smooth - the refund amount's been back in my credit card in a few days. And their phone help is excellent. Short wait time and good English.

My experience with Lazada has been good, too, but the refund process depends on the seller. The OP sounds like he believes Lazada sells the products they offer. No, there are hundreds of independent sellers, and they can refuse to refund your money. Not all of their sellers are honest, although I think most of them are.

On 6/11/2026 at 7:28 AM, rocketboy2 said:

I have over 96 pages of orders dating back to 2018.

Never had any real problems with Lazada.

No big deal to send stuff back and .always got the refund, some times quick some times slow. but always done.

No real complaints with them at all.

I don't do COD or use wallet, just Thai debit card, have done a few bank transfers for stuff 20,000 and over in the past.

all good.

I have also returned several incorrect items to Lazada with no problem following the app procedure, and quickly receiving refunds direct to my credit card and not to their wallet. There was no need to seek to go through any form of customer services.

46 minutes ago, Acharn said:

No, there are hundreds of independent sellers, and they can refuse to refund your money.

I have had a couple of occasions when the seller sat on my return request. I called Lazada and sure enough they accepted the request directly and drop-off forms popped up on the order website. Done and dusted.

Have you considered hiring a lawyer? I'm sure you can find one who'll pick up the case without a retainer. They may charge 30% of the judgement though. 180 baht may sound small but your pain and suffering deserves a proper restitution!

3 hours ago, JBChiangRai said:

The OP probably only queried one item, with an order qty of 4 you have to query each item.

Yeah, that would explain it. Probably just a matter of going through the refund process for the other 3.

4 hours ago, JBChiangRai said:

The OP probably only queried one item, with an order qty of 4 you have to query each item.

52 minutes ago, PingRoundTheWorld said:

Yeah, that would explain it. Probably just a matter of going through the refund process for the other 3.

Been there, got the T-Shirt

I suppose I could go along with you saying you had a poor experience on Lazada with their customer service, but to refer to the loss of 200 Baht as a bitter experience feels a little bit extreme. There are far worse things happening to good people out there right now as we speak. We can all handle that kind of a loss.

I've had nothing but good experiences with Lazada with a very occasional item that they wouldn't take back for one reason or another.

'Walking into their office and politely asking a staff member' - where is it?

I won't be using Lazada anymore.

Lately, the delivery dates they provide seem to be nothing more than wishful thinking. This latest order is the final straw for me.

Yesterday marks the third failed delivery attempt, with all the same for each day the excuse being:

"We are sorry the delivery today was unsuccessful. An attempt to deliver the package was unsuccessful due to high parcel volume."

Apparently, "high parcel volume" is now a valid reason for repeated delivery failures.

Let's see what happens today on the fourth attempt, although I'm not holding my breath.

I had one or two times in the hundreds of times I've ordered from Lazada over many years where they wouldn't take something back, and they had a decent reason for it.

I have found Lazada customer service to be excellent, and I rarely have problems with them, and their services make my life so much easier. Bitter? Really?

1 hour ago, banglay said:

I won't be using Lazada anymore.

Lately, the delivery dates they provide seem to be nothing more than wishful thinking. This latest order is the final straw for me.

Yesterday marks the third failed delivery attempt, with all the same for each day the excuse being:

"We are sorry the delivery today was unsuccessful. An attempt to deliver the package was unsuccessful due to high parcel volume."

Apparently, "high parcel volume" is now a valid reason for repeated delivery failures.

Let's see what happens today on the fourth attempt, although I'm not holding my breath.

Had similar happen a few years ago. Nothing to do with Lazada in my case. All the staff at the last mile branch of the delivery company quit on the same day. Took about 10 days before they got things sorted and delivered my item.

There is a chat process where you can talk to either the seller, or to Lazada customer services. You could use it to ask Lazada why you were only refunded THB 60. I have always found them to be very helpful.

17 hours ago, Autocan said:

I have had a couple of occasions when the seller sat on my return request. I called Lazada and sure enough they accepted the request directly and drop-off forms popped up on the order website. Done and dusted.

The seller has 4 days (96 hours) to respond. If they don't respond, Lazada automatically "accepts" the return request, provides the forms for the delivery agent, gives you a choice between drop-off or pick-up from the delivery agent (like Flash), and then processes the refund (refunds to a wallet are Ok by me). I had that exact scenerio happen with an OTTO thermo-pot that looked like it was hit with a baseball bat before it was packed. The seller didn't respond so the entire process was kicked off automatically by Lazada. Printed out the mailing forms, scheduled a pick-up, got my refund the next day.

Only buy from Lazada-endorsed vendors (LazMall logo) who have at least a dozen good reviews and you will avoid most problems.

On 6/11/2026 at 4:31 PM, wil iam not said:

Received some dark chocolate last week, paid with Debit Card. The package was left on the bonnet (hood) of my car, and was liqiuid by the time I found it. Applied for a refund. Straight back to my Card, and no need to return the stuff.

After an hour in the fridge, it was lovely, but could I re-order..I doubt it.

Normally I would assume this was a p!ss take and no one is so daft as to mail chocolate in the tropics, but seeing of your other content I am not so sure? Please come clean, are you in character or something strange?

32 minutes ago, Hamus Yaigh said:

Normally I would assume this was a p!ss take and no one is so daft as to mail chocolate in the tropics, but seeing of your other content I am not so sure? Please come clean, are you in character or something strange?

The chocky was packed in those ice bags and bubble wrap but left in the sun for an afternoon. After an hour in the fridge it was fine, but a bit mis-shapen

Are you suggesting that I AM taking the piss. I am always this charachter and nothing strange, and my Mrs says that I always come clean!

To which of my previous content do you refer please?

Edited June 13Jun 13 by wil iam not

9 hours ago, banglay said:

I won't be using Lazada anymore.

Lately, the delivery dates they provide seem to be nothing more than wishful thinking. This latest order is the final straw for me.

Yesterday marks the third failed delivery attempt, with all the same for each day the excuse being:

"We are sorry the delivery today was unsuccessful. An attempt to deliver the package was unsuccessful due to high parcel volume."

Apparently, "high parcel volume" is now a valid reason for repeated delivery failures.

Let's see what happens today on the fourth attempt, although I'm not holding my breath.

And as has been mentioned several times. Pay Cash on Delivery so the delivery man has to give it to you or no dosh.

Edited June 13Jun 13 by wil iam not

Sorry for your loss of 180 Baht, you must be devastated.

I've ordered a Thai football shirt for 280 baht. But gosh, horror it is coming from China.

If their sizing info is wrong and it doesn't fit I will simply order another based on their sizing info. and my sample.

I have about 55 T-shirts from a particular running group and am quite used to sometimes getting the wrong size. 555

On 6/11/2026 at 8:39 PM, xylophone said:

if you don't like it, your money back!!

Do you mean that if for any reason youdo not like the syrup, you can send the opened and tasted bottle back to the vendor for a refund.

I have sent things back to both Lazada and Shopee, who's vendors say that the returned package must be in perfect condition, meaning un-opened I guess.

I can understand why foodstuffs cannot be returned, or maybe underwear, but a computed part? How can you try it without opening the package? 555

Edited June 14Jun 14 by wil iam not

On 6/11/2026 at 8:39 PM, xylophone said:

if you don't like it, your money back!!

Once you have given your money to someone else it becones their money; not yours. So technically you cannot get your money back

6 minutes ago, wil iam not said:

Do you mean that if for any reason youdo not like the syrup, you can send the opened and tasted bottle back to the vendor for a refund.

I have sent things back to both Lazada and Shopee, who's vendors say that the returned package must be in perfect condition, meaning un-opened I guess.

I can understand why foodstuffs cannot be returned, or maybe underwear, but a computed part? How can you try it without opening the package? 555

In answer to your question........I don't know!!!!

15 minutes ago, VocalNeal said:

Once you have given your money to someone else it becones their money; not yours. So technically you cannot get your money back

I believe that Shopee does not give the money to the vendor until you, the purchaser, has confirmed delivery and the thing you got is OK, and not needs returning.

16 minutes ago, xylophone said:

In answer to your question........I don't know!!!!

Thanks for a helpful answer. 555

On 6/11/2026 at 12:49 PM, leverito said:

how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being.

If you want to speak to a real person just call them...

02 018 0000... Monday to Friday.

2 hours ago, wil iam not said:

Thanks for a helpful answer. 555

Well I really don't know so what would you want me to say??

5 minutes ago, xylophone said:

Well I really don't know so what would you want me to say??

Either answer the question or do not bother replying if you have nothing to say. Then you will not get sarcastic answers from me or others.

23 minutes ago, wil iam not said:

Either answer the question or do not bother replying if you have nothing to say. Then you will not get sarcastic answers from me or others.

In answer to your question........I don't know!!!!

So being honest and straight up was not to YOUR liking, not "others" and @Liverpool Lou gave you an answer, so settle for the two you got.