1 hour ago, Jedimaster said:

Visa and proof of address are two different things.

Anyway, it seems that contrary to what Wise previously said (the email would be sent sometime in June), the email requesting additional information will be sent only after the changes have been completed, meaning after August 3rd.

Currencies& Foreign Exchange

Agreed they are different things they could request either neither or both nobody really knows.

1 hour ago, chang50 said:

Agreed they are different things they could request either neither or both nobody really knows.

I'd guess they'll request whatever is missing, what they don't have yet.

For example in my case, they already got my passport for proof of ID and my Thai driving license for proof of address when I opened my Wise account, but they didn't ask for my Thai visa (extension). So I'd guess they'll ask for this next, to close that gap.

On 7/7/2026 at 10:55 PM, OJAS said:

. And the big mystery remains, in my eyes, as to why they seemingly targeted me in isolation for proof of residency in Thailand, since I've not read on AN any reports of anyone else whom Wise had subjected to similar treatment to mine.

i don't think you were specifically targeted. My suspicion is there may be some degree of random checks, and also checks to see where you transfer funds with Wise which may raise a flag?

I have an International Wise (I use my Germany address where i typically stay for 6 weeks or so per year) that I still retain. I do NOT (as of yet) use Wise very much for fund transfer to Thailand. i do use Wise for transfer of funds internal to Europe - and I use my Wise debit card for payments in Singapore, Australia, New Zealand, Canada, Germany, Italy, France, UK, Ireland and other locations when travelling.

A couple of years back Wise sent to me a bunch of questions for proof of my income source and questions as to whom I was sending money to. I contacted Wise directly, confirmed that the Wise request was not a scam, and I then provided proof of my European income, proof of my Canadian income, an explanation as to what Australian remittances were (they are payments to me from a friend paying back a personal loan), ... and I provided an explanation as to whom & why I was regularly transferring money to (in Ukraine, for example).

That seemed to satisfy them then.

That was the long version to you not being targeted in Isolation.

In short, I do not think you were targeted in isolation. Most of us likely never bother posting about such.

Edited July 19Jul 19 by oldcpu

20 hours ago, Caldera said:

I'd guess they'll request whatever is missing, what they don't have yet.

For example in my case, they already got my passport for proof of ID and my Thai driving license for proof of address when I opened my Wise account, but they didn't ask for my Thai visa (extension). So I'd guess they'll ask for this next, to close that gap.

20 hours ago, Caldera said:

I'd guess they'll request whatever is missing, what they don't have yet.

For example in my case, they already got my passport for proof of ID and my Thai driving license for proof of address when I opened my Wise account, but they didn't ask for my Thai visa (extension). So I'd guess they'll ask for this next, to close that gap.

I just received rather concerning information from Wise, after asking for confirmation.

I quote: "the emails requesting additional verification documents are being sent between 22 June and 2 August 2026"

Then this: "However, please note that the migration takes effect on 3 August 2026, and accounts that haven't completed the verification by then will be temporarily suspended".

This is ridiculous.

We are 2 weeks away from the deadline and might not receive the email for another week or more, and yet we are supposed to have submitted the requested documents by August 3rd, or our accounts will be suspended!

1 hour ago, Jedimaster said:

I just received rather concerning information from Wise, after asking for confirmation.

I quote: "the emails requesting additional verification documents are being sent between 22 June and 2 August 2026"

Then this: "However, please note that the migration takes effect on 3 August 2026, and accounts that haven't completed the verification by then will be temporarily suspended".

This is ridiculous.

We are 2 weeks away from the deadline and might not receive the email for another week or more, and yet we are supposed to have submitted the requested documents by August 3rd, or our accounts will be suspended!

if i remember correctly

all currency amounts will be Auto converted to THB on August 3rd.

then we can restart the account with converting to other currency if required.

"For customers who signed up for Wise before 21 January 2026, the following changes will come into effect starting 3 August 2026. For customers who signed up for Wise after 21 January 2026, these changes are being rolled out progressively and will take effect by June 2026. "

I'm sure this will be a smooth process or maybe NOT

Edited July 20Jul 20 by bobwhite

13 minutes ago, bobwhite said:

if i remember correctly

all currency amounts will be Auto converted to THB on August 3rd.

then we can restart the account with converting to other currency if required.

I'm sure I read elsewhere that the fact they have converted your funds to THB means the money will be treated as remitted to Thailand and so may be liable for tax.

I only use Wise for the occasional Xfer (Mainly use Revolut nowadays) so don't keep a balance on there but if I did, it would be this that I'd be most concerned about.

2 hours ago, Jedimaster said:

I just received rather concerning information from Wise, after asking for confirmation.

I quote: "the emails requesting additional verification documents are being sent between 22 June and 2 August 2026"

Then this: "However, please note that the migration takes effect on 3 August 2026, and accounts that haven't completed the verification by then will be temporarily suspended".

This is ridiculous.

We are 2 weeks away from the deadline and might not receive the email for another week or more, and yet we are supposed to have submitted the requested documents by August 3rd, or our accounts will be suspended!

It is concerning just asked them about this and they replied 'you'll have enough time to complete your verification before it affects your account'.They will lose some customers over this I think.

20 hours ago, bobwhite said:

I'm sure this will be a smooth process or maybe NOT

Or probably not.

The fact that Wise has not been able to already send these emails with the requests, even though it has known for months that the changes are coming on August 3rd, shows that it is not able to manage the transition smoothly.

Why haven't these emails been sent 2 or 3 months ago?

And why punish the account holders with a suspension for Wise incompetence?

18 hours ago, chang50 said:

It is concerning just asked them about this and they replied 'you'll have enough time to complete your verification before it affects your account'.They will lose some customers over this I think.

For what it may be worth, they gave me a month's notice of their intention to close my account last October, whereupon I had a final hurrah with them by transferring across a sizeable chunk of money from the UK before making a pre-emptive strike by closing my account myself!

16 minutes ago, Jedimaster said:

And why punish the account holders with a suspension for Wise incompetence?

In fairness, we don't know the timeline for suspension yet, and their review process ifor uploaded documents is usually very quick. I think there's hope that it will be straightforward to close any gaps in documentation once requested, but I don't understand why they didn't send out those requests in June either.

20 hours ago, SamSpade said:

I'm sure I read elsewhere that the fact they have converted your funds to THB means the money will be treated as remitted to Thailand and so may be liable for tax.

Depends on the sources of the funds being remitted in this way as to whether they are deemed to be assessable income and hence liable to tax by the TRD (having regard to relevant DTA's), I would have thought.

10 minutes ago, OJAS said:

Depends on the sources of the funds being remitted in this way as to whether they are deemed to be assessable income and hence liable to tax by the TRD (having regard to relevant DTA's), I would have thought.

Not to be pedantic but all remitted funds are "Assessable Income"....

"Assessable is an adjective meaning capable of being judged, evaluated, or estimated (such as valuing an asset or measuring performance). It frequently appears in finance and taxation to describe income or property subject to evaluation for taxes, and in education to describe work or skills that can be graded".

It's the assessment of the source of the funds that determines whether it's Taxable or not.

4 hours ago, Jedimaster said:

Or probably not.

The fact that Wise has not been able to already send these emails with the requests, even though it has known for months that the changes are coming on August 3rd, shows that it is not able to manage the transition smoothly.

MoneyTransfer & Wire Services

Why haven't these emails been sent 2 or 3 months ago?

And why punish the account holders with a suspension for Wise incompetence?

I once asked a guy who had been living in Thailand for almost 20 years "What he liked about LOS"

and he replied

" I can tell you what i dont like "

23 hours ago, Caldera said:

In fairness, we don't know the timeline for suspension yet, and their review process ifor uploaded documents is usually very quick. I think there's hope that it will be straightforward to close any gaps in documentation once requested, but I don't understand why they didn't send out those requests in June either.

23 hours ago, Caldera said:

In fairness, we don't know the timeline for suspension yet, and their review process ifor uploaded documents is usually very quick. I think there's hope that it will be straightforward to close any gaps in documentation once requested, but I don't understand why they didn't send out those requests in June either.

Actually, according to Wise who confirmed it twice after I asked, the suspension will come automatically on August 3rd if the requested documents have not been provided.

Instead of "send your documents before this date or your account will be suspended", it is going to be "all accounts will be automatically suspended on August 3rd, and unsuspended one by one once the documents have been provided".

Once again we have to deal with a system set to create problems instead of avoiding them.

Having said that, it seems that no one, at least among those following this thread has yet received the expected email from Wise...