By the way: Hotel staff are not allowed to confiscate passports in Thailand

The Authorities are to soft with there punishment and fines he should have been fined more and deported send out a message to deter others

Thinking of causing trouble

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5 hours ago, cdemundo said:

"During his departure, Wilden left his passport behind at the reception desk."

WTH, this guy can't keep track of anything.

Then he loses his temper.

Can't be too bright.

What do you expect in Pattaya, Mensa geniuses?

Not too bright is par for the Pattaya course.

9 hours ago, Sigmund said:

Why does Thailand attract all the crap from all around the world ?

You mean mostly english man? If you read the news carefully are there at least 80% enlish man involved in violence, drunk driving and other criminal delicts.

9 hours ago, Sigmund said:

Why does Thailand attract all the crap from all around the world ?

I have this uneasy feeling that most of the “crap” gravitates to Pattaya … not intended to disparage the well behaved that indeed also live in Pattaya.

3 hours ago, SOTIRIOS said:

...Gotta Wonder If There Isn't Another Version Of How This All Came About... (?)

...Example...The Card Was In Fact Somewhere On The Premises...(?)

Then why didn’t the guy go get it and give it to them?

If he didn’t know where it was, whether on or off the premises, then it’s lost and he owes them 500 baht.

4 hours ago, KhunHeineken said:

500 baht is a rip off, but it's the standard farang tax here for a replacement.

The cards are worth nothing, and it takes less than 2 minutes to make a new one.

The banks charge less for a new ATM card.

It’s not just the cost of a new one, it’s also a deterrent to being laissez faire about looking after the card.

my daughter lost a card at a Vietnam hotel, there was a charge which I paid. I can’t recall how much. The charge was clearly displayed on a notice at reception, so what is there to argue about?

Rowdy Brit attitude in a hotel in Spain where a bunch of drunks beat up a 13 year old girl , who is also a Brit, who sat down by mistake on a sunbed at the pool of a Spanish resort hotel. The girl was badly beaten and has a broken nose, More and more hotels in European resorts are refusing to take reservations for Brit groups. All over the news.

10 hours ago, John Drake said:

Just seems that the potential for violence brews everywhere you encounter UKers, especially the younger ones. Stir clear.

This kind of behavior is racist, plain and simple. They think of Thai people as lower class than them, like servants. My girlfriend works at a hospital and she sees this attitude from foreign patients every day.

7 hours ago, Farmer1956 said:

As someone who has worked in hospitality these cards are not cheap, a 500 baht charge is not unreasonable.

I think its unreasonable - unless it's a budget hotel operating on razor-thin margins.

I've stayed in countless hotels over the years, from budget to five-star, and I can barely remember seeing signs threatening guests with a lost key card charge. Most simply absorb it as part of the normal cost of doing business, just like broken glasses, damaged towels, etc.

I can understand charging guests who are repeatedly careless or obviously abusing the system, but making every guest liable for a piece of plastic that probably costs a fraction of the fee just feels like nickel-and-diming. It's not the money so much as the optics. A hotel is selling hospitality, and starting an argument over a key card isn't exactly a great advertisement for it.

That said, it also depends on the type of hotel and the clientele they're targeting. A backpacker hotel dealing with constant losses has a stronger argument than an upscale property where the occasional missing key card should already be built into the operating costs.

Finally - the guest getting aggressive about this is even more absurd - only ayholes react like this.

I recall my son dropping a plate restaurant staff hat put right next to him (I didn't have time to move it way) - the staff wanted a 500 baht charge for that breakage - I wasn't happy, called for the owner (of course the staff claimed they didn't have his number, but 500 baht would be deducted from their wages - BS IMO - but either way, I wanted to complain to the owner about this policy / and-or confirm if it was true or not - I was a regular customer, never returned).

In this case - sometime businesses here operate in a terribly clumsy manner - just don't return is the only way to deal with these issues - as some will argue heatedly over small amounts which is quite stupid - and so is a person who'll respond with aggression in such circumstances.

4 hours ago, KhunHeineken said:

500 baht is a rip off, but it's the standard farang tax here for a replacement.

The cards are worth nothing, and it takes less than 2 minutes to make a new one.

The banks charge less for a new ATM card.

Exactly this - Its just poor optics for the hotel operating like this.

That said - the types of hotels who have such charges, are the same types of hotels which attract lowlifes - usually budge hotels etc - so while the optics are poor, they are attempting to set a 'detergent' - but IMO its incredibly clumsy for any hotel or business in the 'service industry' to apply such charges unless loss or damage is deliberate or repeated.

1 hour ago, wensiensheng said:

Then why didn’t the guy go get it and give it to them?

If he didn’t know where it was, whether on or off the premises, then it’s lost and he owes them 500 baht.

yes, there are always apologists for racist behavior. That is exactly what happened here.

Must admit I don't recall ever seeing notice of a fine if you lose your plastic key card. They just recycle them constantly don't they? It's not a security risk - you just tell the desk and they give you a new one with a different code. The old one would no longer work.

Did he over-react yes - and he was abusive too. Hope he learned a lesson.

4 hours ago, 241195_1469957797 said:

Dreamer! It's not about the cost of the key card itself, but about the labor involved in creating a new one.🤫

Minimum wage is 400 baht a day in Thailand. Do you think it takes university degree to make a replacement card? It takes less than 2 minutes to make a new card.

400 baht / 8 hours = 50 baht an hour. Yeah, costly labor. 😂

You are the one who is dreaming.

2 hours ago, wensiensheng said:

It’s not just the cost of a new one, it’s also a deterrent to being laissez faire about looking after the card.

my daughter lost a card at a Vietnam hotel, there was a charge which I paid. I can’t recall how much. The charge was clearly displayed on a notice at reception, so what is there to argue about?

I agree.

The cost of a blank card, and the time taken to make a new one, is negligible.

This means, the cost of 500 baht is a punitive measure, hence, the hotel guest was angry. He saw it as financial punishment, or paying a fine, which it basically is.

Edited yesterday at 11:23 AM1 day by KhunHeineken

2 hours ago, richard_smith237 said:

Exactly this - Its just poor optics for the hotel operating like this.

That said - the types of hotels who have such charges, are the same types of hotels which attract lowlifes - usually budge hotels etc - so while the optics are poor, they are attempting to set a 'detergent' - but IMO its incredibly clumsy for any hotel or business in the 'service industry' to apply such charges unless loss or damage is deliberate or repeated.

I agree.

Why not advise guests the first loss of a card will be replaced for free, but any subsequent loss of the card will be 500 baht. I would think most guests would find that reasonable, and would surely take more care after losing the card the first time.

6 hours ago, Seppius said:

Surprised nobody has said it......

Who the heck wears a hoodie in Thailand?

Criminals and/or idiots.

6 hours ago, Seppius said:

Surprised nobody has said it......

Who the heck wears a hoodie in Thailand?

Many many Thai's do.

6 hours ago, Seppius said:

Surprised nobody has said it......

Who the heck wears a hoodie in Thailand?

Bald guys. Keeps the sun off. You know, sun burn / skin cancer and all. 🙂

2 hours ago, richard_smith237 said:

Exactly this - Its just poor optics for the hotel operating like this.

The card cost more than the room rental !

9 hours ago, Photoguy21 said:

Thailand doesn't, it is Pattaya that attracts them.

Nope, Thailand attracts them. They come here and scatter to all corners of Thailand. They for the first time in their life feel superior to others and forget they are losers. Many good people here but be real.

3 hours ago, richard_smith237 said:

Exactly this - Its just poor optics for the hotel operating like this.

That said - the types of hotels who have such charges, are the same types of hotels which attract lowlifes - usually budge hotels etc - so while the optics are poor, they are attempting to set a 'detergent' - but IMO its incredibly clumsy for any hotel or business in the 'service industry' to apply such charges unless loss or damage is deliberate or repeated.

Some people don't have your type of money and need budget hotels. You seem like a pompous conservative but I guess that is better than a virtue signaling liberal.

59 minutes ago, KhunHeineken said:

Bald guys. Keeps the sun off. You know, sun burn / skin cancer and all. 🙂

That's what a hat is for.

Any westerner wearing a fully done up hoodie in the Thai heat is a wannabe gangster, which explains this loser's attitude

1 hour ago, KhunHeineken said:

This means, the cost of 500 baht is a punitive measure, hence, the hotel guest was angry. He saw it as financial punishment, or paying a fine, which it basically is.

Sounds like you condone his actions, threatening female reception staff over a £10 fine

I don't understand the posters that seem surprised about this fine. Or maybe thet aren't used to stay in hotels. In many hotels or condo's they ask a 500-1000 baht deposit in advance for key cards or safety box keys.

10 hours ago, Seppius said:

Surprised nobody has said it......

Who the heck wears a hoodie in Thailand?

Indeed, in a city where the climate is suffocating, the emperature is constantly around 30 degrees celsius wearing a hoodie is simply not normal. So the conclusion is very clear, this specimen is not normal. The youth wearing that in my country are mainly North Africans and sub-saharians or local scumbags who wants to play tough. Or maybe he/she is a transgender moslima.

5 hours ago, KhunHeineken said:

Minimum wage is 400 baht a day in Thailand. Do you think it takes university degree to make a replacement card? It takes less than 2 minutes to make a new card.

400 baht / 8 hours = 50 baht an hour. Yeah, costly labor. 😂

You are the one who is dreaming.

Hotels are in buiness to make a profit

On 7/8/2026 at 5:00 AM, Sigmund said:

Why does Thailand attract all the crap from all around the world ?

Every tourist destination with what Pattaya has to offer attracts people like this.

Join 'PragueNow' forum and see what happens there...as an example.

Would he have spoken threateningly to staff like this in China or Dubai ?