True Blocking An Investment Advice Site?

[khunken]

Could some helpful TV people check the following URL:

www.schaeffersresearch.com to which I cannot gain access.

Using True online & Firefox, IE & Chrome, I always receive a 'taking too long to respond message'. I suspect this is a True problem as I can access the site using an unmentionable indirect method.

Thanks

[ShannonT]

Take a look here:

About 10% of websites worldwide are unreachable via TRUE for at least a week now. Lots of other people are having the same problems. TRUE keeps denying that it's their problem when calling them.

[Supernova]

Routing issue...

Only workaround is to use their proxy server.

[ShannonT]

Routing issue...

Only workaround is to use their proxy server.

Routing issue ...but for over a week? Seems they don't know how to fix it.

Their proxy server returns Access Denied error, so it's useless.

[Supernova]

Routing issue ...but for over a week? Seems they don't know how to fix it.

True been having a lot of problems as of late (i.e. service outage two weeks ago, proxy downtime etc). They'll get it fixed, but it may take a while... Their technical staff don't even know what a proxy server is... Go figure.

Their proxy server returns Access Denied error, so it's useless.

Works fine on my end.

[MikeWill]

Works fine on my end too - TRUE in Bangkok.

[ShannonT]

Works fine on my end too - TRUE in Bangkok.

With proxy or without? The proxy seems to work for me, but suddenly and for no reason I get an Access Denied error for 5-10 minutes until I refresh 500 times, then it starts working again.

[MikeWill]

Proxy switched OFF.

[Supernova]

www.schaeffersresearch.com

Times out.

Need to enable proxy to access site.

[khunken]

Thanks for the response Shannon & Supernova.

I've just configured Firefox to use the proxy.trueinternet.co.th (from the other thread about this problem) and it works for me.

I agree with Shannon that True's customer service stinks. Nearly as bad as True Visions!

Ken