Drop-Down Menus Not Appearing

[lungbing]

I have to fill in a form on a UK government website.

I can log on to the site fine, but on the first page of the form

there are spaces for three drop-down menus and none of them are

appearing. And they are mandatory so I can't skip them.

I am running XP Pro SP3 and Firefox 13 but I have also tried

Opera, IE8, Chrome and Palemoon. On all these browsers

I can log-on OK but none of them produce the drop-down menus.

I've tried Firefox without any extensions at all,

and Chrome and Opera were new downloads just to try on this problem.

I normally use Java 7 but have dropped back to Java 6 with no effect.

Can anybody offer any (sensible) suggestions as to how to make these

drop-down menus appear?

[bkkmick]

Are you running an AdBlocker? Sometimes they can affect the content of a page...What's the URL?

[lungbing]

Adblockplus on Firefox, yes. But I disabled all extensions and add ons to no effect. And the other 4 browers don't have an adblock. But thanks for the thought. I also forgot to mention I tried it on my wife's laptop to no effect. (XP home with an earlier Firefox).

[happynthailand]

try using internet explorer,some sites with drop down taps only internet explore works

hope this helps

[bendejo]

I hate Internet Explorer, but I keep it on my system because some sites require it. This may be such a case.

A few months ago I bought a Thai RR ticket online. At one point things just stopped happening in my browser (FF). No warning, just lack of reaction to clicks. Problem solved by opening site in IE.

[innerspace]

In chrome open the page and then hold together ctrl+shift+ J

This will bring up a section at the bottom of chrome or in a new window, most of it may be confusing but look for any lines in red in the box at the bottom.

If there is a script error or a file has failed to load then this will tell you what it is and confirm the site is broken.

Fixing it is a completely different matter and probably out of your hands!

[lopburi3]

UK Government? Could it be checking for a UK IP address by any chance to provide that function? It really should let you know however if that were the case.

[happysanook]

What is the web address? Maybe others can take a look and see if the same issue is happening for them...

[lopburi3]

As he stated must be signed in suspect address would not be of much help for testing; even if not something he wants to keep private.

[lungbing]

Unfortunately you need a login and password to get to the page with the form on. And I much regret I am not giving you mine!

The site is for expats to claim their Uk state pension so they are expecting a non-UK IP address and anyway I can log on and fill in the rest of the data on the first page of the form without a problem, it's just that the drop-down boxes don't.

It is not a major problem, just a nuisance, as I can still fill in a paper form and send it and even, I believe, telephone the claim in.

Perhaps it's just a combination of browser, Java, OS and that time of the month, who knows. But thanks for everybody's suggestions.