Canon E 18 Error

[Thaising]

Two major digital camera problems, a lens issue with Canon cameras and an image sensor defect found in many different companies' models, continue to plague owners but have drawn entirely different company responses.

The long-standing "E18" controversy, named after an error that displays when the lens can no longer extend or retrace, is in the forefront again. Users with Canon point-and-shoots, including the A and SD product lines, have long complained of the problem.

Canon has not reported any defect with the cameras and typically doesn't pay to repair affected cameras that are out of warranty.

In stark contrast, a host of companies acknowledge a defective image sensor in various camera models and offer free out-of-warranty repairs. Canon, Fujifilm, Konica Minolta, Nikon, Olympus, Pentax, Ricoh, and Sony all have issued service advisories about faulty CCDs in older cameras, camcorders, and camera-enabled PDAs that result in drastically smeared or blurred pictures.

E18 Errors

Tony Hartshorn from Santa Barbara, California, says he "loves" using his Canon PowerShot A70. But when the camera was about two years old, sporadic E18 errors escalated to the point that the lens barrel was incorrectly aligned and couldn't retract properly, Hartshorn wrote in an e-mail.

He hoped Canon would "cut him a break," he says, due to the large number of E18 complaints on the Web. But when he sent his out-of-warranty camera to Canon for repair, the company offered to either fix his A70 for $108 or sell him a refurbished A75 (a slight upgrade) for the same price. He opted to repair the camera, and "no explanation [for the problem] accompanied the repaired camera," Hartshorn said in his e-mail. But he says he got the impression during conversations with Canon reps that something like dust or sand had gotten into the space around the barrel.

Canon says the E18 error arises when anything prevents the lens from properly extending or retracting. For example, the lens can freeze or stick if a camera is subjected to external shock or if any substance (such as liquid, sand, or dirt) seeps into the unit, says the company. Or, if a camera powers on while inside a bag and something prevents the lens from extracting, a user could be affected, Canon says.

Not Our Fault, Users Say

The ongoing controversy centers around Canon camera owners who insist that they did not cause their camera woes and feel Canon should fix the problems for free. They've made their stories known on a range of Internet user forums and blogs, including those on Digital Photography Review, Imaging Resource, and The Juggle Zone.

To help keep your camera problem-free, Canon recommends not touching the lens or its surrounding area. The company also suggests that you make sure the power is off before storing your camera in its case.

If you get hit with the dreaded E18 error, and turning the camera off and on again doesn't take care of it, Canon suggests contacting the store where you bought the unit, taking it to the nearest service center, or calling Canon's tech support at 800/828-4040.

If your camera is still under warranty and you need to send it to Canon, the company's tech support says it will examine E18 problems on a case-by-case basis to decide if the warranty covers the repairs. But if the warranty has expired, you will pay.

ConsumerAffairs.com reported last fall that the Chicago-based law firm of Horwitz, Horwitz & Associates filed a class action lawsuit on behalf of camera owners affected by the E18 problem. Neither Canon nor the law firm would comment on the pending litigation. A San Francisco-based law firm, Girard Gibbs & De Bartolomeo, is also looking into the matter.

[silvero]

I had this problem with my old IXUS digital, so I dropped it into Canon Bangkok for repair.

They responded in a week or so with a quote for 14500 baht for repair, fairly steep when you consider you could buy a couple of brand new Canon cameras with better specs for that price and still have change for a Chang or two. I told them this and asked them to check the price as there "may have been some mistake".

They then responded 5 months (yes 5 months) later saying they had double-checked and yes there was a change in the price to 6400 baht.

In their defence I didn't follow it up because I didn't expect to be able to get it repaired for a reasonable price, but nevertheless it's hard to know how to respond to such atrocious customer service.

Ultimately I have had very good service from the camera for a number of years so as far as E18 problems go I've been lucky, but their repair service here is total crap.

[markuk]

I had this problem with my old IXUS digital, so I dropped it into Canon Bangkok for repair.

They responded in a week or so with a quote for 14500 baht for repair, fairly steep when you consider you could buy a couple of brand new Canon cameras with better specs for that price and still have change for a Chang or two. I told them this and asked them to check the price as there "may have been some mistake".

They then responded 5 months (yes 5 months) later saying they had double-checked and yes there was a change in the price to 6400 baht.

In their defence I didn't follow it up because I didn't expect to be able to get it repaired for a reasonable price, but nevertheless it's hard to know how to respond to such atrocious customer service.

Ultimately I have had very good service from the camera for a number of years so as far as E18 problems go I've been lucky, but their repair service here is total crap.

I agree having just taken my camera into the repair place in Bangkok to be told in 2 weeks we will tell you whats wrong and how much, i dont expect much from them so will probably go and buy another camera in the mean time. Useless service really - as a suggestion i would want to know whats wrong within a week and have a good quote to repair.......

maybe i expect too much after all this is Thailand....

[Thaising]

As a loyal canon user I feel cheated when I sent in my digicam for the E18 error problem, which they said it due my mishandling of camera. Canon has denials all awhile of E18 error problem and instead recalling a bad product, they have short charge and keep people like us in the dark.

[taxexile]

google this and you will find simple ways to cure this problem yourself , no need to pay high repair bills (and mend other problems including electrical problems that affect ixus / powershot cameras ) , there is a very good forum run by canon users , stevesdigicam i think its called , and try this link below

http://www.e18error.com/

Edited April 5, 2006 by taxexile