American Standard Faucets, hose replacement

[Thailaw]

Has anyone tried to replace the hose(s) on an American Standard hot/cold faucet? The ends of the hoses at the faucet are recessed into the metal base of the faucet sufficiently far that a fastening/unfastening hex cannot be seen or reached. I can turn the hose, but it will not loosen. I have tried going into the faucet from the top, but I cannot get to the hoses. I have checked on the internet, specifically the American Standard web site, and several people have asked the question about removing/replacing the hoses, but there is no answer. One Youtube video says that the hoses come "preinstalled" on the faucet, which isn't any help. It cannot be that you need to replace the whole faucet when a hose goes bad -- that would be a design flaw beyond imagination. I have checked the Hafele faucets, and the hoses are separate in the box and mount flush to the bottom of the faucet, as they should. I thought that American Standard was good quality, but I am having my doubts. Unfortunaley, my house is full of American Standard hardware. Any guidance/suggestions will be appreciated. Thanks,

[lopburi3]

American Standard is a brand name rather than being a standard and they have been making products here in Thailand for many years AFAIK - but suspect multi hose taps are imported as that is not something most Thai use so likely have the western crimp type fittings (I do not have a clue as they are newer than my last US home repair work many decades ago). So you may have to buy a new unit if nobody has the tools to make repair.

[Thailaw]

American Standard is a brand name rather than being a standard and they have been making products here in Thailand for many years AFAIK - but suspect multi hose taps are imported as that is not something most Thai use so likely have the western crimp type fittings (I do not have a clue as they are newer than my last US home repair work many decades ago). So you may have to buy a new unit if nobody has the tools to make repair.

Thanks for that. Yes, I am aware that it is a brand. I took the faucet to a washing machine repair shop near my home and the guy looked at it and said "mai di". I was not sure if he meant that he could not repair it or it could not be repaired. By "crimp", I assume that you mean that the hose end is tighened around a nozzle/nipple with a crimping tool, which even if I could find the tool leaves me with needing to find the right hose and fitting, which is not likely. The faucet (2 kgs of metal) works perfectly and only the hoses leaks. How can it be possible (how can this company sell) a faucet that, when you need to replace a B100 hose, your only option is to replace the entire B2000 faucet? If that is the case, and it may well be, as these faucets/hoses break they will be replaced with Hafele once and for all.

Edited May 9, 2014 by Thailaw

[kamalabob2]

You can contact American Standard office in Bangkok for any spare parts. They have quite a selection and a decent web page to see the part numbers. You can e-mail the parts or service manager in Bangkok and they will answer tech and part questions in my experience. This was one e-mail that worked for me last year

[email protected] In the customer care section they had quite a few spare parts sold and stocked in Thailand.

http://www.americanstandard.co.th/index-en.php

[Thailaw]

You can contact American Standard office in Bangkok for any spare parts. They have quite a selection and a decent web page to see the part numbers. You can e-mail the parts or service manager in Bangkok and they will answer tech and part questions in my experience. This was one e-mail that worked for me last year

[email protected] In the customer care section they had quite a few spare parts sold and stocked in Thailand.

http://www.americanstandard.co.th/index-en.php

Thanks for this, very helpful. I will look at what you posted and try an e-mail for future reference.

I purchased a Hafele faucet today and had it installed in minutes -- no leaks. The hoses come separate in the box and screw into the base of the faucet. The guy at the hardware store told me that the hoses can be purchased separately, but he could not give me a price. B2,100 for the faucet, which should have been a few 100 Baht hose replacement. I tossed the American Standard faucet in the bin at the hardware store out of frustration, but as I noted above, I have 6 bathrooms in my house, some with 2 sinks, and all have Am Std 2 hose faucets, so I am sure that I will be revisiting this issue again in the future.

Thanks, again.

[NeverSure]

American Standard makes low end cheap things, and high end expensive things. I suspect you got one of their throw away if broken units. They sell those at the big box stores such as Lowe's and Home Depot.

You're looking at $60 faucets? I paid US$300 for my kitchen faucet and it had brass pipes soldered up into it. They protrude lower than the rest of the unit and have brass male thread fittings on them. Replacing a hose would take 5 minutes, all under the sink.

Good luck with it.

[Thailaw]

American Standard makes low end cheap things, and high end expensive things. I suspect you got one of their throw away if broken units. They sell those at the big box stores such as Lowe's and Home Depot.

You're looking at $60 faucets? I paid US$300 for my kitchen faucet and it had brass pipes soldered up into it. They protrude lower than the rest of the unit and have brass male thread fittings on them. Replacing a hose would take 5 minutes, all under the sink.

Good luck with it.

My frustration is having to replace the entire faucet, which except for the leaking hose was working fine, because a hose has a leak. The faucets were selected by the builder and came with the house, I did not select them. But I probably would not have checked to see if the hoses could be removed, as I would have assumed (incorrectly) that no one would make a faucet with hoses that cannot be removed and replaced -- rubber hoses do not last any where near as long as a 2+ kg metal faucet. That would be like making a car where you need to throw away and replace the whole car when a tire goes flat -- nuts! This is IMHO a design flaw, and I do not see why any company would make or anyone would buy faucets like this. Hafele for B2,100 makes a bathroom faucet where the hoses can be removed and replaced easily, so it is not a question of going to the B10,000 price range to get a properly designed and made faucet. So, I am through with Am Std, high end or low end, as in my view, this is not acceptable, especially where other properly designed faucets exist at about the same price.