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When logging into Thaivisa some weeks ago it said my password was incorrect so I tapped the box and received an email to change my password which I did.  Now I no longer have my original user name but an abbreviation of my email address and all my content has disappeared.  How can I get everything back?  

 

Also, my profile says that I've been a member since 2012 but in fact it's been much longer than that.

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