stuck Posted October 24, 2016 Share Posted October 24, 2016 https://extranet.immigration.go.th/fn90online/online/tm47/TM47Action.do I cannot get past the first page of the 90-day reporting online because the captcha image won't appear. I tried several browsers and none function. I called 1111 and was told "maybe it not working, try later," to which I responded, why don't you let your IT people know the captcha is not functioning. I was told she would. Anyone else have any luck getting it to work? Link to comment Share on other sites More sharing options...
ubonjoe Posted October 24, 2016 Share Posted October 24, 2016 I get no captcha using IE Tab on Chrome or IE. Not the first time that has happened and it came back later. Link to comment Share on other sites More sharing options...
FritsSikkink Posted October 24, 2016 Share Posted October 24, 2016 doesn't work for me too Link to comment Share on other sites More sharing options...
KarenBravo Posted October 24, 2016 Share Posted October 24, 2016 Ditto...... Link to comment Share on other sites More sharing options...
huahinjoe Posted October 24, 2016 Share Posted October 24, 2016 (edited) I just tried on mac chrome browser, by checking the error source in the page it's very likely that the technical reason behind the missing captcha is the jquery 1.9.0 is required to show it... https://extranet.immigration.go.th/fn90online/online/tm47/includes/jquery/jquery-1.9.0.js Edited October 24, 2016 by huahinjoe Link to comment Share on other sites More sharing options...
backagain11 Posted October 24, 2016 Share Posted October 24, 2016 This online 90 days reporting is more like hit and miss affairs, sometimes it works sometimes it doesn't, you just have to be patient with it. Link to comment Share on other sites More sharing options...
huahinjoe Posted October 24, 2016 Share Posted October 24, 2016 9 minutes ago, backagain11 said: This online 90 days reporting is more like hit and miss affairs, sometimes it works sometimes it doesn't, you just have to be patient with it. Yeah, few minutes ago was still online, their extranet server now offline already, not wonder the frustration many of us usually get here... If it comes back I will try some javascript injection plugin on chrome which maybe can be a "dirty" solution to insert the code for the captcha but not sure if it will work, anyway will update later... Link to comment Share on other sites More sharing options...
sensei Posted October 24, 2016 Share Posted October 24, 2016 The people behind this just couldn't get this right. Same as the OP Couldn't get past the first page too. They insist on using IE when Microsoft itself has ditch this relic in favor of the new Edge browser. Link to comment Share on other sites More sharing options...
stuck Posted October 24, 2016 Author Share Posted October 24, 2016 3 minutes ago, sensei said: The people behind this just couldn't get this right. Same as the OP Couldn't get past the first page too. They insist on using IE when Microsoft itself has ditch this relic in favor of the new Edge browser. Are you saying Edge works? Link to comment Share on other sites More sharing options...
sensei Posted October 24, 2016 Share Posted October 24, 2016 (edited) 21 minutes ago, stuck said: Are you saying Edge works? I DID NOT say that Edge works. I was just saying that it is quite strange strange that they have made this online reporting site to work ONLY on IE when even Microsoft itself has abandoned it in favor of Edge. They should have written the code that it should also work with Google Chrome which is more widely used by people who would rather do an online report than travel to the nearest immigration office. One more thing... I use Chrome on a Mac Edited October 24, 2016 by sensei *added info 1 Link to comment Share on other sites More sharing options...
stuck Posted October 24, 2016 Author Share Posted October 24, 2016 Just now, sensei said: I DID NOT say that Edge works. I was just saying that it is quite strange strange that they have made this online reporting site to work ONLY on IE when even Microsoft itself has abandoned it in favor of Edge. They should have written the code that it should also work with Google Chrome which is more widely used by people who would rather do an online report than travel to the nearest immigration office. I'm a technology consultant. Every company claims they write their web pages for IE. Not just here, but the USA as well. The comment is due to being lazy. No surprise here. They learn to support just one web browser and claim that their pages only work with that one. In some cases, with databases this could be true. 2 Link to comment Share on other sites More sharing options...
realenglish1 Posted October 24, 2016 Share Posted October 24, 2016 This is a sat state of affairs. The 90 day reporting should work for everyone all the time Shows you that Thailand gives little concern for Internet solutions and is backward in its approach towards many things 1 Link to comment Share on other sites More sharing options...
sirwilly Posted October 24, 2016 Share Posted October 24, 2016 Me to I have tried since Saturday , I reported it this morning. You think they would employ a guy to service there websites . 1 Link to comment Share on other sites More sharing options...
stuck Posted October 24, 2016 Author Share Posted October 24, 2016 7 minutes ago, sirwilly said: Me to I have tried since Saturday , I reported it this morning. You think they would employ a guy to service there websites . Would you mind telling us what you used to report this? OS and browser if you please. Link to comment Share on other sites More sharing options...
sirwilly Posted October 24, 2016 Share Posted October 24, 2016 Hi I used the phone Hotline no 1111 to report it Link to comment Share on other sites More sharing options...
Dan5 Posted October 24, 2016 Share Posted October 24, 2016 I had the same problem a few days ago. The solution (recommended by MIcrosoft) was do disable all my add ons in IE. Disable the add ons, restart IE and I was able to finish my online report Link to comment Share on other sites More sharing options...
ubonjoe Posted October 24, 2016 Share Posted October 24, 2016 The extranet is down at this time so can't even access the site to check to if I get the CAPTCHA. Got the bridge failure that comes up when that happens. Link to comment Share on other sites More sharing options...
4MyEgo Posted October 24, 2016 Share Posted October 24, 2016 3 hours ago, sensei said: I DID NOT say that Edge works. I was just saying that it is quite strange strange that they have made this online reporting site to work ONLY on IE when even Microsoft itself has abandoned it in favor of Edge. They should have written the code that it should also work with Google Chrome which is more widely used by people who would rather do an online report than travel to the nearest immigration office. One more thing... I use Chrome on a Mac Has anyone ever wondered as to why this system sometimes works and why it doesn't work sometimes ? Could it just be that immigration doesn't want to be replaced by what we are used to, technology, which has been replacing jobs, and there isn't nothing wrong with that, especially when there are too many people shuffling papers around all day long IMO. Until their system gets up and is running to suite all, e.g. Chrome and the like, I will just have to live in the past, for now 555 1 Link to comment Share on other sites More sharing options...
Naamblar2014 Posted October 24, 2016 Share Posted October 24, 2016 Got message failure of web server bridge. No back end server available. Link to comment Share on other sites More sharing options...
ubonjoe Posted October 24, 2016 Share Posted October 24, 2016 Got message failure of web server bridge. No back end server available. See my last post. That happens often. See the last few pages of the pinned topic for online reporting. Link to comment Share on other sites More sharing options...
stuck Posted October 24, 2016 Author Share Posted October 24, 2016 As of 23:15, it's still down. A disgrace. 1 Link to comment Share on other sites More sharing options...
KarenBravo Posted October 25, 2016 Share Posted October 25, 2016 Still down at time of this post. Link to comment Share on other sites More sharing options...
stuck Posted October 25, 2016 Author Share Posted October 25, 2016 I called 1111 yesterday and got an answer. I suggest everyone here do the same and suggest to them that they contact their IT people to fix the issue. Why I had to suggest that I don't know. I was told just try it again. Disgrace. 1 Link to comment Share on other sites More sharing options...
ubonjoe Posted October 25, 2016 Share Posted October 25, 2016 Online 90 day reporting is not the only site on the extranet not working. I am sure they will be hearing from hotels and etc who report their guests online will be contacting them since the site they use is also down. Link to comment Share on other sites More sharing options...
soinowinbkk Posted October 25, 2016 Share Posted October 25, 2016 I called 1111 about an hour back (10.30 AM on Tuesday 25 Oct) and was told to keep trying as "it's under construction" but was warned to do it in person if I cannot get it work. Ugh. Too late to mail in at this point so will throw away 5 hours of time or 500 baht to have a service do it (website now says to mail in no less than 15 days before due date; mine is 10 days prior today). BTW, I have successfully done this 3 or 4 other times but believe that it's necessary to only attempt it during business hours of Immigration office AND only only only within the period of time allowed for online period, of course. Link to comment Share on other sites More sharing options...
TallGuyJohninBKK Posted October 25, 2016 Share Posted October 25, 2016 Still down as of 4 pm Tuesday (today): Link to comment Share on other sites More sharing options...
stuck Posted October 25, 2016 Author Share Posted October 25, 2016 Just now, TallGuyJohninBKK said: Still down as of 4 pm Tuesday (today): Is there an email for the equivalent of 1111? I say we keep inundating them with email notifications letting them know it is down. Link to comment Share on other sites More sharing options...
TallGuyJohninBKK Posted October 25, 2016 Share Posted October 25, 2016 (edited) 4 minutes ago, stuck said: Is there an email for the equivalent of 1111? I say we keep inundating them with email notifications letting them know it is down. Have no idea if this link actually works, or if anyone actually read and acts on what is submitted.... http://bangkok.immigration.go.th/en/base.php?page=comment UPDATE: well, cancel that, just tried it, it goes to a 404 page error. Not working. Not sure if it would work or not if their extranet was actually up and working. Edited October 25, 2016 by TallGuyJohninBKK Link to comment Share on other sites More sharing options...
stuck Posted October 25, 2016 Author Share Posted October 25, 2016 I just tried it. I submitted it. I got this: Not Found The requested URL /include/mailcomment.php was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
ubonjoe Posted October 25, 2016 Share Posted October 25, 2016 it does not work. It has been mentioned before in other topics. Link to comment Share on other sites More sharing options...
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