Experiencing delays & lock-ups when navigating Yahoo

[banlampang]

I looking for some insights or possible solutions to a frustrating problem I am having when navigating in Yahoo.  For the last month or so I have encountered daily long delays and 'lock-ups' when I am in Yahoo.  With my rudimentary understanding of computers I think the problem has something to do with the ads that run in the borders.  I came to this conclusion when I noticed that I have more problems if these ads have not fully loaded.  Sometimes input from the keyboard does not register, sometimes the computer just locks up, sometimes I get an 'explorer not responding' message.  At least twenty times a day I must go through Task Manager and quit explorer.  I have a Dell laptop (Inspiron 14, 3000 series) operating on Windows 8.1 Pro, connected via WiFi.  This am the speed was 8.8 Mbps.  What do you think?  Please keep in mind my computer knowledge is basic.  Thanks!

[thedemon]

It's almost certainly a browser issue. I assume from your post that you are using Internet Explorer. You can reset IE to default settings by doing the following:

 

1 - Click Tools (gear icon at top right) and then Internet options

2 - Select Advanced tab

3 - Click Reset

 

Or if you don't want to do that, you could just install another browser e.g. Google Chrome: https://www.google.com/chrome/

 

Either of those options should get you browsing Yahoo again.

[banlampang]

thedemon - thank you - reset as you instructed.  Will see if there is an improvement.  Now how do I get my tool bars back? 

 

[thedemon]

The F10 key toggles the menu bar on/off.

 

Is that what you mean?

[banlampang]

thedemon - disregard - recovered bars.  Still encountering non responsive keyboard and lockup. 

[Chicog]

What toolbars are you using, as they are usually riddled with (at least) spyware and adware.

 

 

[banlampang]

Chicog - Menu/Favorites/Command

[thedemon]

Can you try another browser like Chrome? At least that will confirm whether or not it is a browser issue.

 

You can easily uninstall Chrome afterwards if you don't want it.

[banlampang]

1 minute ago, thedemon said:

Can you try another browser like Chrome? At least that will confirm whether or not it is a browser issue.

 

You can easily uninstall Chrome afterwards if you don't want it.

Thanks - worth a try!

[JSixpack]

Suggest you clean the browser cache and delete all the cookies. Ccleaner is easy to use & thorough.

[banlampang]

JSixpack - Ok and done - thanks.

[thedemon]

If IE is still causing your system to hang you could try a system file check. That will check for corrupted OS files.

 

Open an elevated command prompt  That is a command prompt but "run as administrator"

 

Type sfc /scannow

 

Hit the enter key.

 

It will take some time to complete (possibly over 1 hour) and should tell you at the end whether it found corrupted files and whether or not it was able to repair them.

 

[banlampang]

thedemon - wow!  that sounds good.  Brother, I have no idea how to open an elevator command prompt. 

[thedemon]

Place your cursor at the bottom left of your screen, above the Windows logo and right click. That will bring up a menu.

 

From that menu select Command Prompt (Admin)

 

A UAC check will pop up. Answer Yes

[banlampang]

17 minutes ago, thedemon said:

Place your cursor at the bottom left of your screen, above the Windows logo and right click. That will bring up a menu.

 

From that menu select Command Prompt (Admin)

 

A UAC check will pop up. Answer Yes

Bless your heart and thank you for your patience - Command Prompt (Admin) is not on the menu.  I see nothing on the menu that is in that ballpark.

Edited November 17, 2016 by banlampang

[banlampang]

thedemon - placing the cursor ON the windows icon and right clicking does bring up the menu you reference

[thedemon]

 

3 minutes ago, banlampang said:

thedemon - placing the cursor ON the windows icon and right clicking does bring up the menu you reference

 

Yes sorry, should have said ON.

 

Let us know the outcome.

 

BTW,  did you try another browser?

[banlampang]

thedemon - I haven't yet.  I'm worried about my yahoo email and saved favorites - kind of uncharted waters for me.  You know, I watch the ads that pop up on the right and it almost seems like the source struggles to find ads that relate to Thailand.

[banlampang]

27 minutes ago, thedemon said:

 

 

Yes sorry, should have said ON.

 

Let us know the outcome.

 

BTW,  did you try another browser?

Scan complete -  "Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log.  Note that logging is currently not supported in offline servicing scenarios."  ??

[thedemon]

39 minutes ago, banlampang said:

Scan complete -  "Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log windir\Logs\CBS\CBS.log.  For example C:\Windows\Logs\CBS\CBS.log.  Note that logging is currently not supported in offline servicing scenarios."  ??

 

Don't worry, that result is not uncommon. The next step is open admin command prompt again and this time type in

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Hit enter

 

Wait for that to complete. Then reboot the machine.

 

Now try sfc /scannow again, exactly as before. Hopefully this time it will be successful

 

[banlampang]

thedemon - will do

[banlampang]

3 minutes ago, thedemon said:

 

Don't worry, that result is not uncommon. The next step is open admin command prompt again and this time type in

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Hit enter

 

Wait for that to complete. Then reboot the machine.

 

Now try sfc /scannow again, exactly as before. Hopefully this time it will be successful

 

Error: 87

The online/cleanup-image/restorehealth option is unknown.

For more information, refer to the help by running the DISM.exe  /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

??

[thedemon]

I think you may have missed spaces after "online" and "restorehealth" Maybe not clear because of italics.

 

Here is the command again. You can select, copy and paste it into the command window to save typing.

 

DISM /Online /Cleanup-Image /RestoreHealth

[thedemon]

3 minutes ago, thedemon said:

I think you may have missed spaces after "online" and "restorehealth" Maybe not clear because of italics.

 

Here is the command again. You can select, copy and paste it into the command window to save typing.

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Sorry, should have said spaces after "online" and "cleanup-image"

 

In any case the command is correct.

[banlampang]

the demon - Good call - working

Edited November 17, 2016 by banlampang

[banlampang]

1 hour ago, thedemon said:

 

Don't worry, that result is not uncommon. The next step is open admin command prompt again and this time type in

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Hit enter

 

Wait for that to complete. Then reboot the machine.

 

Now try sfc /scannow again, exactly as before. Hopefully this time it will be successful

 

Performed the 'cleanup' - left with a message "20%".  Rebooted, reran system scan - returned same message - "unable to fix all of them".  Much thanks thedemon.  Things are operating more smoothly.  Cheers!

[thedemon]

11 minutes ago, banlampang said:

Performed the 'cleanup' - left with a message "20%".  Rebooted, reran system scan - returned same message - "unable to fix all of them".  Much thanks thedemon.  Things are operating more smoothly.  Cheers!

 

Yeah can imagine it is tiresome waiting for it to finish.

 

I should have warned you that DISM is known for displaying 20% for a long time when in fact it is still running. So actually the process didn't finish.

 

When you can be bothered (before going to bed might be a good time) start the process again and just leave until completion. Then rerun sfc /scannow.

 

Cheers

 

 

[banlampang]

thedemon - will do!

[banlampang]

thedemon - ok, performed a complete 'cleanup', reboot and system scan which returned clean.  Will see if problems persist - ads do seem to be changing much faster now as well as internet running faster. 

 

Heart felt thanks for your help!  You have been very generous with your time.

[thedemon]

17 hours ago, banlampang said:

thedemon - ok, performed a complete 'cleanup', reboot and system scan which returned clean.  Will see if problems persist - ads do seem to be changing much faster now as well as internet running faster. 

 

Heart felt thanks for your help!  You have been very generous with your time.

 

You're welcome. Come back if the issue persists & we'll try something else.