Apothecary Posted July 28, 2017 Share Posted July 28, 2017 I have a legal question relating to late customer delivery and wonder if anyone can help. Basically, we were late to deliver part of an order by 1-2 weeks and the customer is claiming about 35% of the total order value. There is no legal notice - just a request by email to pay the ‘claim’ amount. I have asked the customer to explain how they calculate this and had not heard anything for over a week. We have no formal sales agreement. Only a signed Purchase Order and a quotation to them which was not signed back. Payment has been made in full by the customer at the time of the completed delivery. We had no intention to deceive the customer and the delivery time we gave was based on our supplier information. The goods were office equipment and the delay was from a manufacturing delay. I’d like to ask for a legal opinion on this. Is the customer entitled to a claim given there is no specific sale and purchase agreement in place? What do the laws in Thailand allow for under this circumstance? Link to comment Share on other sites More sharing options...
blackcab Posted July 28, 2017 Share Posted July 28, 2017 They can claim for whatever they want. You are not obliged to pay. If they are unhappy, they can take the contract they don't have to Court. Basically they are trying it on. Send them an invoice for 20k for "administration". When they ask what it's for, tell them it's the fee for dealing with their correspondence. Link to comment Share on other sites More sharing options...
BEVUP Posted July 28, 2017 Share Posted July 28, 2017 26 minutes ago, blackcab said: They can claim for whatever they want. You are not obliged to pay. If they are unhappy, they can take the contract they don't have to Court. Basically they are trying it on. Send them an invoice for 20k for "administration". When they ask what it's for, tell them it's the fee for dealing with their correspondence. Would have to agree No Contract = No recall (as there are no clauses You quoted a price & he agreed (a bit like you always hear - How much you think ) You no doubt gave him some sought of time frame so that's fair enough, but if things are out of your control & you notified the customer of it - Then there's no recall Link to comment Share on other sites More sharing options...
OmegaRacer Posted July 28, 2017 Share Posted July 28, 2017 If I were you, I would offer a discount on a future purchase as a show of good will. No way would I reimburse 35%, especially if there's no legal agreement on late delivery. Link to comment Share on other sites More sharing options...
Apothecary Posted August 12, 2017 Author Share Posted August 12, 2017 Just want to say thanks so much for your responses. :) Have a great day. Link to comment Share on other sites More sharing options...
blackcab Posted August 12, 2017 Share Posted August 12, 2017 10 hours ago, Apothecary said: Just want to say thanks so much for your responses. :) Have a great day. How did it turn out in the end? Link to comment Share on other sites More sharing options...
Apothecary Posted September 12, 2017 Author Share Posted September 12, 2017 On 8/13/2017 at 0:00 AM, blackcab said: How did it turn out in the end? Not heard anything for over a month. Link to comment Share on other sites More sharing options...
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