We have shopped with Lazada for nearly a decade.... indeed, when a seller wants to get out of anything, they can make up all types of excuses and Lazada will follow that... they try different things hopeing you dont have like a video of you packing it and this and that... one onem is from Nov 2022 and still ongoing with them asking for this and that and everything.. and its no point saying what as they just come up with another excuse, changing all the time... including you have the items when they picked them up... so I see they hope to wear you down, in fact if it wasnt for the fact I am always online they would win.... well win this and that but overall huge loss in the millions as I tell all... not to mention all our purchaces as we have many properties...