Lazada Thailand has been around for a couple of years now. I have become a customer right after they opened here and have since bought hundreds of items. In fact, the Kerry logistics driver comes here at least once a week and he knows us already like we are family. Unfortunately, often the process is painful for the customer. It happened to me several times, that I didn't get the product I ordered, but something different. It also happened, that when I ordered products sent from abroad, that the seller simply doesn't send the product, even though you are waiting 4-6 weeks, just nothing arrives. There are lots of other problems I encountered. Yesterday I ordered a hot water air pot for 990 Baht. I had 295 Baht in my e-wallet (new Lazada feature), I took those 295 Baht and was led to my Bangkok Bank online account to pay the balance of 695 Baht. I paid and then received an email from Lazada acknowledging my purchase. When I looked up the status of my purchase this morning, it read and still reads: "Thank you for shopping at Lazada! Please complete the payment within 48 hours. Otherwise, order will be cancelled automatically."

I sent an email message to a customer care person at 10:10 this morning, but at 11:15 still no answer. Today I don't feel very happy with Lazada, you can guess that. Any other members who are using Lazada and their e-wallet?

Another thing:many people buy on recommendations. I tried to write a review several times on a product, but whenever I wrote the review, the "Submit" button is greyed out: another Lazada bug!

 

Edited May 14, 20188 yr by Dario

I’ve used Lazada but just pay with credit card. Also only buy local

COD only for me, too many cancelled and undelivered items
My experience with Kerry express is not a happy one so far....

Sent from my SM-N950F using Tapatalk

Never had any problem with payment or delivery but the search engine and filters are appalling throwing up endless junk in a serious search is very annoying.   

I have used the new Bangkok Bank payment systems several times - first time or two had issues with payment not appearing to have been made but in fact was and on query was told so (but takes few hours).  Recent payments seem to be handled much better as third party payment systems does not seem to be directly involved anymore.  Have not used anything but COD or the bank transfer system and never had wrong item - never buy overseas shipped items (much cheaper on Aliexpress in my experience) as that is direct payment/shipment from China provider.

 

Agree search still needs improvement - but at least much better than several years ago.  Important to check 'local' under location to avoid having to review overseas shipment items for me.  If you have a specific item/model number/name search works much better.

We always use the COD option & have never had an issue.....

Lazada is good for many things but you have to watch the pricing - especially if using the english version.....

Prefer Aliexpress,it may take longer for product

to arrive,but no problems so far,with many purchases,

always get the item shipped  China Air mail registered,

NEVER UPS,FEDEX etc.never been asked to pay taxes yet !

 

 The times I have bought anything off LAZADA its always 

been C.O.D.

regards worgeordie

Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

3 minutes ago, Aforek said:

Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

Unfortunately you have no control over the delivery firm and some are less capable than others - have had in their hands for up to a week for Bangkok delivery and 3-4 days now seems normal (from 1-2 previously).  

I've been happy with Lazada so far after ordering dozens of items over the past year, always CC. Once a supplier sent a wrong thumbdrive which I returned right away to the nearest 7/11 and got my refund in a week.

 

But they do need to steal the search algorithm from Amazon.

3 minutes ago, Bang Bang said:

I've been happy with Lazada so far after ordering dozens of items over the past year, always CC. Once a supplier sent a wrong thumbdrive which I returned right away to the nearest 7/11 and got my refund in a week.

 

But they do need to steal the search algorithm from Amazon.

and implement Amazon's online chat. Very cool feature! Has saved me Thai VAT I had to pay twice.

Edited May 14, 20188 yr by Dario

1 hour ago, Aforek said:

Always satisfied with Lazada ( pay on arrival ) and Kerry , bought already dozens and dozens items 

Same here; no problems with items ordered, C OD, and Kerry has always delivered promptlty

The search is (for a lot of stuff) useless

A lot of the searches I have made lately are apparently shipped from Angola!

 

Angola??? What's that all about?

 

8 minutes ago, thedemon said:

Angola??? What's that all about?

I have wondered that as well.

 

Buy most my wife's clothes via Lazada as she is a 3XXL. Most everything comes from China in 10 days. Never a problem to date. Bought over a 150K in Electrical goods. Never a problem. 

 

I buy one item it seems a day... lol! 

20 minutes ago, thedemon said:

Angola??? What's that all about?

And labels show "Made in China".

Maybe fell from the container after shipping to Angola

 

Seriously: the Chinese are strongly engaged in Africa.

For shoes it's known they let them assemble in Africa for even cheaper slave labor than in China and do the trade with rest of world.

So I wouldn't preclude that this is really off the primary source/factory

Would the Chinese care about the "Made in" label?

 

EDIT:

just do a little search and find that the Chinese have pumped double digit billions into Angola, xxx million Dollars for a deep sea port etc.pp.

Edited May 14, 20188 yr by KhunBENQ

I also would never buy from Lazada, if shipped from abroad. I would not trust the Thai customs to be efficient promoters of e-commerce to Thailand !!!

1 minute ago, observer90210 said:

I also would never buy from Lazada, if shipped from abroad. I would not trust the Thai customs to be efficient promoters of e-commerce to Thailand !!

I just had 10 dresses show up for my wife from China a few days ago.

 

To date, never a problem

I just had 10 dresses show up for my wife from China a few days ago.
 
To date, never a problem

Large size mail order dresses for the “wife”.....

Yes, I sometimes buy viagra for a “friend”...

4 minutes ago, mogandave said:

 

Large size mail order dresses for the “wife”.....

Yes, I sometimes buy viagra for a “friend”..

 

Will I be more than happy to send you a PM with the wife and dresses?

 

She is a bit of a heifer but she cooks good ...

 

Edit: you should see my Diamond earrings and pink smock - looks great on me - (I got your joke... I am a bit slow)

Edited May 14, 20188 yr by totally thaied up
spelling and tidying up

Will I be more than happy to send you a PM with the wife and dresses?
 
She is a bit of a heifer but she cooks good ...
 
Edit: you should see my Diamond earrings and pink smock - looks great on me - (I got your joke... I am a bit slow)

Something to be said for a good cook..

4 hours ago, sammieuk1 said:

Never had any problem with payment or delivery but the search engine and filters are appalling throwing up endless junk in a serious search is very annoying.   

I've found one way to narrow the search results was to specify a price range above that of the useless junk accessories.

 

I have used Lazada a lot in the past but have noticed somewhat of a decline in service lately; fewer payment options and often a hinky web page, sometimes I have difficulty signing in and have to use a circuitous sign in route.

 

Not unusual for a business suffering growing pains.  Their 80% acquisition by AliBaba does not fill me with hope for the future. 

Made a transfer from my Wallet (which had been credited with a returned item) to my Thai bank account. On inquiry after 4 days with nothing being credited I was told it could take up to 12 days. Suggested they use a computer for the transfer instead of sending a letter.

On 5/14/2018 at 3:31 PM, totally thaied up said:

I just had 10 dresses show up for my wife from China a few days ago.

 

To date, never a problem

You sure the dresses are for your wife?

If you are into wearing dresses who are we to judge, whatever floats your boat.?

Edited August 13, 20187 yr by colinneil

45 minutes ago, colinneil said:

You sure the dresses are for your wife?

If you are into wearing dresses who are we to judge, whatever floats your boat.?

Probably the wife's = he ,evidently, likes to be tied up....

On 5/14/2018 at 11:31 AM, Anythingleft? said:

COD only for me, too many cancelled and undelivered items
My experience with Kerry express is not a happy one so far....

1

Never had a problem with CoD, but Kerry often don't have their tracking working until after delivery.

13 minutes ago, BritManToo said:

Never had a problem with CoD, but Kerry often don't have their tracking working until after delivery.

100% delivery rate that way....

2 hours ago, davehowden said:

Made a transfer from my Wallet (which had been credited with a returned item) to my Thai bank account. On inquiry after 4 days with nothing being credited I was told it could take up to 12 days. Suggested they use a computer for the transfer instead of sending a letter.

Don't complain, a refund to your credit card from Decathlon Thailand (sports wear) takes 21 days. 

On 5/14/2018 at 4:03 PM, totally thaied up said:

Will I be more than happy to send you a PM with the wife and dresses?

 

She is a bit of a heifer but she cooks good ...

 

Edit: you should see my Diamond earrings and pink smock - looks great on me - (I got your joke... I am a bit slow)

555555 You sure she is really a heifer ?

5 hours ago, malt25 said:

555555 You sure she is really a heifer ?

Well,  at 80kg she is a bit big.... Lol.  She is almost 5fr 7" so tallish. Great girl,  hard worker so I will not complain.