NO, NO, NO Thai customer service.

[Billpro785]

Have noticed a trend lately, from working on my motor bikes, to printing something off a USB drive, the answer is always "no, no, no". Has anyone else encounter this ?   Seems with the high Thai baht, most shops or repair shops, don't want our expat business. Is it me, or has anyone else notice this ?

[Lamkyong]

No no no.            Not yet anyway

 

[sunnyboy2018]

No.

[CharlieH]

No, and in many cases they may say "no" because they don't understand what you want, or can't speak enough English to deal with you, so saying no is easier and saves face. (IMHO)

 

 

[richard_smith237]

Thai Customer service is only any good if you 'stay on script'... 

 

Deviate from the norm and the cracks in the veneer quickly appear...  ask for something and 'no-hab' is the most common response, we've all been there... "yes you do, its behind you" !!!!!....  

 

In many cases apathy of workers in Thailand is incredible and the flaws are everywhere but no one cares - it is this mindset which makes Thailand a 'jai-yen' and relaxing place to be, yet at the same time so infuriating when you need something....  its all about taking the rough with the smooth. 

 

 

 

[fishtank]

Thai customer service?

What service?

[RichardColeman]

1 hour ago, Billpro785 said:

Is it me, or has anyone else notice this ?

Dunno, I want anything done, I get the wife to do it ! They do have their uses you know.

[Tayaout]

From experience it means they don't understand. Instead of saying they don't understand they say don't have or no. For example I went to buy 1 whole chicken from some vendor that sell only chicken. I ask Khai noung and he said don't have. I point the chicken and he give me 1/2 chicken... 

[Issannative]

Nonono

Sent from my LDN-LX2 using Thailand Forum - Thaivisa mobile app

[GeKoSc]

1 hour ago, CharlieH said:

No, and in many cases they may say "no" because they don't understand what you want, or can't speak enough English to deal with you, so saying no is easier and saves face. (IMHO)

 

 

That's true, but an abrupt NO and threatening expression in her face (do not ask me again) leaves you for a moment with irritation...For this reason, I like to make my daily purchase at Central Festival where the salespersons are better educated and always friendly...

[Handsome Gardener]

High Thai Baht (which hurts the thais more than the self serving expats) affects customer service how ?

 

There are thousands of shops you can print something off in less time than it would have taken you to whinge about a problem that doesn't exist

[Mikisteel]

You can't just roll into your local massage parlour and expect to get printing done. Maybe you can get them to grab you a few beers and a bit of scran but printing is a no no no 

[NCC1701A]

2 hours ago, Billpro785 said:

Seems with the high Thai baht, most shops or repair shops, don't want our expat business.

please explain the correlation between exchange rate and Thai service. 

[worgeordie]

Everything seems to be a problem ...for some people.

regards Worgeordie

[neeray]

Do you shower and apply deodorant before going out to look for service? ????

[DaRoadrunner]

Customer service at Thai Post Office.

 

Me: I'd like to buy a stamp.

 

PO: No stamps.

 

Me: But I see you have a stamp there.

 

PO: That last stamp, if I sell to you I no have stamp. I Post Office, I must have stamp.

 

(Yes, this really happened to me)

 

 

Then there was the girl selling kanom (Thai desserts) door to door. I offered to buy the whole lot.

"But if I sell you all I no have any to sell." ....

 

 

Duh.... it hurts my brain.

 

 

[Zikomat]

This is called xenophobia... Some say it does not exist in Thailand. But who cares what they say - this is it. Accept it or leave.

[Zikomat]

41 minutes ago, neeray said:

Do you shower and apply deodorant before going out to look for service? ????

I think he wears sandals and smells bad. Those classy servicemen react respectively. 

[CNXexpat]

For a Thai a baht is a baht and the shop owner and his service has nothing to do with the fact that you need more money to change your currency in baht. 

[CNXexpat]

20 minutes ago, DaRoadrunner said:

Customer service at Thai Post Office.

 

Me: I'd like to buy a stamp.

 

PO: No stamps.

 

Me: But I see you have a stamp there.

 

PO: That last stamp, if I sell to you I no have stamp. I Post Office, I must have stamp.

 

(Yes, this really happened to me)

 

 

Then there was the girl selling kanom (Thai desserts) door to door. I offered to buy the whole lot.

"But if I sell you all I no have any to sell." ....

 

 

Duh.... it hurts my brain.

 

 

Been at Homepro to buy a new hinge for the toilet seat. Showed her the silver hinge and asked if she has something like that: "Mai mee". Walked through the shop and found a hinge. Went to her and showed what I found. "Yes, but this is white and not silver". Aaaargh!

[Zikomat]

1 minute ago, CNXexpat said:

Been at Homepro to buy a new hinge for the toilet seat. Showed her the silver hinge and asked if she has something like that: "Mai mee". Walked through the shop and found a hinge. Went to her and showed what I found. "Yes, but this is white and not silver". Aaaargh!

You are lucky not being severely beaten for a loss of face. "Mai mee" means "leave me alone" in case you did not know.

[CNXexpat]

2 minutes ago, Zikomat said:

You are lucky not being severely beaten for a loss of face. "Mai mee" means "leave me alone" in case you did not know.

I know, but I and my wife were really annoyed and I needed that in this moment. I am happy that I survived ????

[Mikisteel]

Just now, CNXexpat said:

Been at Homepro to buy a new hinge for the toilet seat. Showed her the silver hinge and asked if she has something like that: "Mai mee". Walked through the shop and found a hinge. Went to her and showed what I found. "Yes, but this is white and not silver". Aaaargh!

If you had said something like; see mai pen rai ( dont worry about colour) I'd agree but many Thais say it How they see it so in this instance you should be factoring that.

[observer90210]

No can do....

(the magic after sales mantra here)

[WalkingOrders]

The high thai baht??? Yep, thats it alright, they know you got screwed on the exchange rate and think your baht is somehow tainted with misery, and have decided against doing business with you. You will make a great forex trader.

[Isaanbiker]

Seems with the high Thai baht, most shops or repair shops, don't want our expat business. Is it me, or has anyone else notice this ?

 

     How much do guys who work at repair shops actually know about our currencies? How did you come to your conclusion?

 

    They do want all business they can get which might be the reason for doing it first place. 

[marcusarelus]

9 minutes ago, Isaanbiker said:

Seems with the high Thai baht, most shops or repair shops, don't want our expat business. Is it me, or has anyone else notice this ?

 

     How much do guys who work at repair shops actually know about our currencies? How did you come to your conclusion?

 

    They do want all business they can get which might be the reason for doing it first place. 

As the pound goes down and the cheap charlies can't live in Thailand everything Thai including Thai service or Thai made items turn into Cra##.  

[metisdead]

An off topic post has been removed. 

[lungbing]

21 hours ago, Tayaout said:

From experience it means they don't understand. Instead of saying they don't understand they say don't have or no. For example I went to buy 1 whole chicken from some vendor that sell only chicken. I ask Khai noung and he said don't have. I point the chicken and he give me 1/2 chicken... 

Probably because 'khai' is egg whereas 'gai' is chicken.

[timendres]

21 hours ago, Tayaout said:

From experience it means they don't understand. Instead of saying they don't understand they say don't have or no. For example I went to buy 1 whole chicken from some vendor that sell only chicken. I ask Khai noung and he said don't have. I point the chicken and he give me 1/2 chicken... 

If you had asked for a chicken, instead of eggs, it may have gone better.