Lazada website problem.

[vogie]

Just now, Kosmo Smallpiece said:

No, I haven't. I will follow your advice and wait until I have my techie buddy here, just in case something goes wrong.

My browser is firefox, but wise words waiting untill you get your techie buddy to arrive. Let us know how you get on and good luck.

[davehowden]

2 hours ago, Kosmo Smallpiece said:

It would appear that I am special and have been singled out for this treatment ????????

Maybe your TM30 or 90 Day Report is overdue?

[Kosmo Smallpiece]

10 minutes ago, davehowden said:

Maybe your TM30 or 90 Day Report is overdue?

TM what?  90 day who?? Is that some kind of HTML Code ? ????

[johng]

1 hour ago, Just Weird said:

You know, of course, that the tax on something that he cannot buy is probably zero?

Yes I've saved tons of tax too, by not buying  my luxury yacht,Penthouse condo,Bentley Azure etc etc..

anyway he wasn't gong to buy the boots  and according to @lopburi3  "Lazada Thailand items are final price"

but after my 30% shoe tax shock  I haven't dared try to "import" any more shoes.

[timendres]

If all else fails (implying that the problem is in Lazada's database), then you can always create a new email account for the purpose of creating a new Lazada account.

[Kosmo Smallpiece]

17 minutes ago, timendres said:

If all else fails (implying that the problem is in Lazada's database), then you can always create a new email account for the purpose of creating a new Lazada account.

Yes, I have just created a new account and it works fine. I knew someone would eventually come up with a solution. Thank you very much. However, just for devilment I may continue bugging Lazada with the problem for a few days more, just for some harmless entertainment! ????

[Kosmo Smallpiece]

Thanks to all responders for your helpfulness and Humour.

[timendres]

33 minutes ago, Kosmo Smallpiece said:

Yes, I have just created a new account and it works fine. I knew someone would eventually come up with a solution. Thank you very much. However, just for devilment I may continue bugging Lazada with the problem for a few days more, just for some harmless entertainment! ????

I would call them once a week, every week, til the end of time.

[sirineou]

2 hours ago, Kosmo Smallpiece said:

Thanks to all responders for your helpfulness and Humour.

Thank you, for your good Humor!????

[pattayaX]

It would better if they got this resolved.

[Kosmo Smallpiece]

32 minutes ago, pattayaX said:

It would better if they got this resolved.

Yes, I wholeheartedly agree, but it seems they don't possess the ability/expertise to do just that. Instead, when the they apply the "fix all" solution, which is the belief that if they ignore the problem for long enough or bury their heads further into the sand, then the problem no longer exists!  ????

[dddave]

I'm a bit late to the party but I had a similar Lazada issue last year.  I could not "sign in" to my account via the normal sign-in page, it was non-responsive.  I had to go every time to the sign-up page then click "existing account".  Like the OP, I tried a lot of possible solutions with no joy.  

Co-incidentally, I was having problems with signal strength with my True supplied router.  A tech came and switched me to a different router.  After installing the new router, I noticed I no longer had the Lazada sign-in problem.  

So, OP, perhaps not the computer at all.  Maybe something to do with your router.

[Kosmo Smallpiece]

4 minutes ago, dddave said:

I'm a bit late to the party but I had a similar Lazada issue last year.  I could not "sign in" to my account via the normal sign-in page, it was non-responsive.  I had to go every time to the sign-up page then click "existing account".  Like the OP, I tried a lot of possible solutions with no joy.  

Co-incidentally, a friend was moving back to the US.  He gave me his router which was newer and much better than mine.  Eventually, I noticed I no longer had the Lazada sign-in problem.  

So, OP, perhaps not the computer at all.  Maybe something to do with your router.

I understand what you are saying, but that doesn't seem to be the case. I have created a new Lazada account on the same PC using the same router and everything is working as it should in the new account. Which suggests to me that the problem is within the Lazada data base.

[lopburi3]

when logged in on the non responsive account can you get a response that it is empty when click on basket?  Just wonder if no access at all to basket or just not able to add things - might help them to troubleshoot if they care enough.  Big if I know.

[Kosmo Smallpiece]

18 minutes ago, lopburi3 said:

when logged in on the non responsive account can you get a response that it is empty when click on basket?  Just wonder if no access at all to basket or just not able to add things - might help them to troubleshoot if they care enough.  Big if I know.

I went down several avenues at their suggestion. It made no difference. The first time the problem occurred, there where some items in the basket. I emptied the basket and tried to add items and the issue was still there. One of the biggest issues is getting Lazada agents to understand the problem, each time I contact them about this issue I have to restart at square one. If I was closer to them and in possession of a mallet I could maybe explain things properly!  

[wgdanson]

On 8/7/2019 at 10:36 AM, doctormann said:

This may be irrelevant but I had this problem some time ago - but not with Lazada specifically.  Just could not put stuff into the cart.

 

Turned out that the MTU on my system was set too high.  I had to reduce from the default 1500 to 1488 and then everything worked.

 

May well not be your problem but you can Google for 'check MTU' or some similar phrase, and check and adjust as necessary.

What's MTU please?

[doctormann]

1 minute ago, wgdanson said:

What's MTU please?

Maximum Transmission Unit

See this link for further info.

 

https://en.wikipedia.org/wiki/Maximum_transmission_unit

 

[Rimmer]

No problems here:

Yesterday evening I ordered a Boya microphone so I can record myself picking bluegrass music, it just arrived at my door less than 24 hours later at 1515 hours 

[Kosmo Smallpiece]

18 minutes ago, Rimmer said:

No problems here:

Yesterday evening I ordered a Boya microphone so I can record myself picking bluegrass music, it just arrived at my door less than 24 hours later at 1515 hours 

Yes, it is normally a good service, but when things go wrong in the system database don't expect too much assistance from Lazada Customer Care Department. They supposedly handed the issue over to the Technical Department and since then, nothing.

[lopburi3]