Ali Express Order and Customs

[Crossy]

I order a lot of small stuff from aliExpress, I always check that the shipping is tracked and if not upgrade to a tracked option.

 

I've had a few items just stop moving and I simply hit the dispute button just before the protection expires. Never had a problem getting a refund for non-delivery. 

 

I recently ordered 10 of an item, one didn't function, started a dispute with a video of it not working (next to one that did), aliExpress processed a refund (a low value item) without the seller even being involved (which surprised me).

 

[scubascuba3]

13 hours ago, fishtank said:

If this goes tits up I won't be getting anything else from AliExpress. Don't need the hastle.

This is what they do, they extend payment protection so if you say not received, you can't continue the dispute

[Andrew Dwyer]

3 minutes ago, scubascuba3 said:

This is what they do, they extend payment protection so if you say not received, you can't continue the dispute

That is exactly what happened to me, originally delivery date was up to 28 days, they extended the payment protection twice after that and I could only open a dispute after 3 months.

Once the dispute was open AliExpress reimbursed me, the seller repeatedly begged me not to open a dispute !

 

[fishtank]

Sent an Email to DPEX this morning and got a prompt reply.

I can't be bothered to argue as I just want my package.

BTW the cost plus shipping was 3,800 Baht.

 

Quote

 

Dear
This is to inform you that your shipment from CHINA  has arrived in BKK.
AWB:555926467670
Origin :CHINA
Good Description:Aluminum Aquarium lighting fixture
Weigth:3500 g
However,  there is a duty & tax payment imposed by BKK custom for this shipment and we need a confirmation of
acceptance of the duty & tax payment from you.

Duty	Thb.	488.85	*Customs Receipt
Vat	Thb.	205.32	*Customs Receipt
Handling Fee	Thb.	214.00	*DPEX receipt
Total amount		908.17

 

[Thian]

On 1/15/2020 at 8:54 PM, Kwasaki said:

Same me no problems  some arrive quickly some don't, it is Chinese New Year think about it.

I got an order yesterday from china...no extra tax...1500 baht worth product...everything perfect.

[Kwasaki]

2 hours ago, Thian said:

I got an order yesterday from china...no extra tax...1500 baht worth product...everything perfect.

With all the motorcycle parts I've ordered from UK,  US, Taiwan also 6 items from China never had a problem with Thai Customs.

Only delivery times from some AliExpress suppliers vary a lot from China.