Enable / Disable data TrueMoveH Prepaid?

[WorriedNoodle]

I previously had an issue with a TrueMoveH Prepaid whereby there was no data access available for my SIM that previously was working ok with data. I couldn't subscribe to a data package using the True app on my phone and there was no access to internet. I was told by a tech support to dial *902*01# and somehow this enabled data again?

 

Q1. Is there a dial in code to switch off data again like the one above to turn it on?

Q2. Is there a code to set a no leakage of data like available on DTAC? I.e I only want data when subscribed to a package and not at other times, but I still get free internet access to access the service app on my phone in order to subscribe to a package. This is great with DTAC so the phone balance doesn't run to zero eating data when I don't expect it but I don't know how to do this with TrueMoveH.

[ubonjoe]

On my android tablet on settings there is a option to turn off data when I select data usage.

[KhunBENQ]

3 hours ago, WorriedNoodle said:

Q1. Is there a dial in code to switch off data again like the one above to turn it on?

*902*02#

 

But as above: why not just use the mobile data on/off setting on your mobile?

So do I, never use provider code at network.

 

3 hours ago, WorriedNoodle said:

but I still get free internet access to access the service app on my phone in order to subscribe to a package.

Can't help with this.

Better leave this to the Truemove experts.

(I just poked around their website. Before having seeing that I thought AIS is complicated )

 

 

Edited January 23, 2020 by KhunBENQ

[Eindhoven]

http://www3.truecorp.co.th/truemoveh/selfservice/prepaid?ln=en

 

They have a specific SIM called Net Rollover that offers the always-on 64 kbps connection, but you have to move to Truemove H from another network in order to get it; http://truemoveh.truecorp.co.th/package/prepaid

Seen at the bottom of that page.

[WorriedNoodle]

16 hours ago, ubonjoe said:

On my android tablet on settings there is a option to turn off data when I select data usage.

Yes, that was obviously what I thought at first, but when I turned it on there was no data from TMH available. Tried SIM on different SIM slots as same result. I contacted the support of True and they asked me how many bars I had, I said max 5, but no data (the H symbol next to bars was blank). Then True support told me to dial *902*01# and this sent me an SMS with a web link that took me to the True web site I couldn't access previously because I had no data. The *902*01# somehow reactivated the H symbol next to my 5 bars and I had data again. I don't know why the SIM would have had data deactivated before by True, it was not changeable myself via phone settings? First time I have experience this.

[ubonjoe]

I have never had the problem of no data on my phones or my tablet.

It turns off automatically as soon I as on go on wifi. I have never needed to turn it off but I do know it is possible in settings.

[stevenl]

42 minutes ago, WorriedNoodle said:

Yes, that was obviously what I thought at first, but when I turned it on there was no data from TMH available. Tried SIM on different SIM slots as same result. I contacted the support of True and they asked me how many bars I had, I said max 5, but no data (the H symbol next to bars was blank). Then True support told me to dial *902*01# and this sent me an SMS with a web link that took me to the True web site I couldn't access previously because I had no data. The *902*01# somehow reactivated the H symbol next to my 5 bars and I had data again. I don't know why the SIM would have had data deactivated before by True, it was not changeable myself via phone settings? First time I have experience this.

So now True has switched on data again from their side, you can switch it off or on at will from your side.