Cant Access Website

[mads]

Hi fellow thaivisa users.

I ask of you for a favor.

Could you please try to go www.webtwist-design.com

Just the front page you dont need to "enter" tell me if

its possible for you to do.

If you could then tell me what ISP you have and what result,

if you could reach the site or not and if your located abroad

please inform me too.

It would be greatly appreciated.

I have True and I cannot access the site, Ive talked to people

abroad and they have no problem accessing the site and one

guy from Thailand using "Buddy internet" seem to be able to

reach the site too.

This is very frustrating for me and I need any help possible

because TRUE's staff is clueless.

Thank you in advance.

Cheers

[Tywais]

From Chiangmai (university TT&T) can't access it but from my US based site I can.

[richard10365]

I'm not sure why this happens in Thailand but I hear about it alot. A website you could reach earlier but now can't. You check other internet cafes and you can reach the website.

With this being Thailand, chances are you will asked to do many things before you reach the correct solution.

Convince your ISP to change your IP address.

[bangkokrick]

I am using True Adsl and i can access the site no problem. I am located in Bangkok.

[cdnvic]

From Canada it's up and running.

[george]

Thai ISP's are caching up their DNS servers to maximum in order to save bandwidth, so it can take days or even weeks for a change in DNS to take affect over all ISP's in Thailand.

[Kyosuken]

Home page working here, ToT/Pacific Internet. (phuket)

Most of the time problems like this are caused by congestions on routes from the ISP, or DNS problems (ToT is so so famous for changing 4 times a year it's fishy DNS, i had to setup a DNS server for the Net Caffé i work for to improve that).

just try to do a nslookup www.webtwist-design.com, from a command line, if you don't get anyresults it is the DNS not working properly.

[Thaddeus]

TOT ipstar ...... can't access it.

Can't even ping it. The last lines of an incomplete traceroute show this.

6 ge9-3.cs2-cwt.totisp.net (203.113.13.145) 621.396 ms 603.437 ms 621.331 ms

7 vl101.cs1-cwt.totisp.net (203.113.13.126) 621.461 ms 620.385 ms 621.345 ms

8 ge1-2.gw1-cwt.totisp.net (203.113.13.1) 621.424 ms 620.654 ms 621.270 ms

9 * * *

10 *

[Tywais]

just try to do a nslookup www.webtwist-design.com, from a command line, if you don't get anyresults it is the DNS not working properly.

Tried that here at Chiangmai using ping and it resolves to 72.29.86.3, but using either the name or the IP I get timeouts. Also traceroute seems to stop before reaching the site.

[mads]

I thank you all for your super quick responses.

This is really getting to me since I cant access my server(ftp), my mail and the site.

Mai dee

[Kyosuken]

well so it's a route problem, one of the node router somewhere in asia is not working properly. As you may or may not know, connection to websites goes through Japan or Usa before reaching websites even hosted in europe (good to know that we have to take a full travel arround earth for that) and even some websites hosted in thailand aren't being processed directly.

Got to wait for the routes to be fixed, only thing that can be done is trying to get a competant technicien from your isp (who said mission impossible ! ) and ask them to investigate the route problem they may be able to switch route if possible (though it's usually an automated process).

Alternative way is to use proxys, yeah i know it's not allowed to be discussed but it's one of the solution to get to websites that aren't even blacklisted by MICT.

Edited April 6, 2007 by Kyosuken

[Simmo]

Can't reach it on a True business connection.

Looks like a screwed route as others have mentioned.

[mads]

I called true and found out that the advisor i talked to with yesterday had absolutely written nothing on my case and it wasnt sent to the technicians as promised.

I talked to a nice girl (poor her) and she talked with the technicians, they estimate it will take them one week to fix my problem. Woow I got quite angry and told them this is not just a site i cant reach but its my clients, server everything. I want to check with Buddy and see if they can see my site ( they couldnt see my site at the true call center) then everything is going to Buddy and that will be fixed phone, cable tv (if possible, i dont know) internet and mobiles. I just want to get as far away as possible from true.

[alexth]

I am using True Adsl and i can access the site no problem. I am located in Bangkok.

Same package here and same location and I can't open it up.

[A_Traveller]

I am using True Adsl and i can access the site no problem. I am located in Bangkok.

Same package here and same location and I can't open it up.

Ditto to Alexth

Regards

[paulfr]

Hey Mods

What happened to my post about using a Proxy ?

He can connect to his website using it.

[Tywais]

Hey Mods

What happened to my post about using a Proxy ?

He can connect to his website using it.

Links to proxies is against forum rules. If you have info then PM him, but please do not repost it here.

[lopburi3]

I am using TRUE adsl in Bangkok and have no problem with access just now. I am using 208.67.222.222 (in USA) as my primary DNS server however so that might be the reason.

[paveet]

As for the OP's original question, this is why the website can't be loaded:

Tracing route to webtwist-design.com [72.29.86.3]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms gatekeeper.local.digitallymine.com [172.20.254.254]

2 <1 ms <1 ms <1 ms gateway.local.digitallymine.com [172.30.0.1]

3 4 ms 3 ms 3 ms 61.7.160.1

4 4 ms 3 ms 4 ms 61.7.148.25

5 4 ms 4 ms 4 ms 202.129.30.133

6 4 ms 4 ms 4 ms 202.47.247.250

7 202.47.254.129 reports: Destination host unreachable.

Trace complete.

Something seems to be wrong with the route setup here in Thailand. This is a trace from Hong Kong and it works just fine: http://traceroute.pacific.net.hk/cgi-bin/n...wist-design.com

As you may or may not know, connection to websites goes through Japan or Usa before reaching websites even hosted in europe (good to know that we have to take a full travel arround earth for that) and even some websites hosted in thailand aren't being processed directly.

That's not true. Data flows directly to Europe on the C&W link from Bangkok to London, or TIS (Telecom Italia Sparkle/Seabone) link from Bangkok to Italy, or the FT (France Telecom) link from Bangkok to France, or through Singtel (Singapore) depending on the IP of the destination. When I'm in college and trace back to Thailand, its the same case.

Here's a trace out to my server in Germany:

1 <1 ms <1 ms <1 ms gatekeeper.local.digitallymine.com [172.20.254.254]

2 <1 ms <1 ms <1 ms gateway.local.digitallymine.com [172.30.0.1]

3 3 ms 2 ms 3 ms 61.7.160.1

4 3 ms 3 ms 3 ms 61.7.148.25

5 3 ms 4 ms 4 ms 202.129.30.129

6 4 ms 4 ms 4 ms 202.47.247.250

7 4 ms 3 ms 3 ms 202.47.254.129

8 4 ms 4 ms 4 ms 202.47.253.130

9 235 ms 235 ms 235 ms so-2-1-0-dcr1.tsd.cw.net [166.63.211.141]

10 235 ms 238 ms 236 ms so-3-0-0-bcr1.tsd.cw.net [195.2.10.53]

11 236 ms 238 ms 238 ms ge-6-0-6.lon22.ip.tiscali.net [166.63.211.154]

12 307 ms 308 ms 307 ms so-0-1-2.dus11.ip.tiscali.net [213.200.82.25]

13 308 ms 308 ms 309 ms so-4-0-0.core1.d.tiscali.de [213.200.64.110]

14 256 ms 254 ms 254 ms so-1-1-0.core1.f.ip.nacamar.net [62.27.95.6]

15 255 ms 255 ms 255 ms br-lightupnet.ip.nacamar.net [212.172.230.2]

16 255 ms 255 ms 255 ms rl0-rtr01.rb.ffm.mum-edv.de [217.172.41.38]

17 263 ms 258 ms 269 ms 193.28.153.14

18 255 ms 255 ms 256 ms geekpowered.digitallymine.com [194.169.192.120]

Hop 8 is here in Bangkok and Hop 9 is basically in London. Take a look at the NECTEC connectivities map for 04/2007 (latest) here: http://202.44.204.43/webstats/internetmap_...rnetmap_current

(the bandwidth in/out of this country doubled since Jan 07, which is good news..)

Here's a trace in:

traceroute to www.isp-thailand.com (202.57.128.65), 30 hops max, 52 byte packets

1 route-oadd-3.cam.ac.uk (131.111.179.126) 0.495 ms 0.336 ms 0.365 ms

2 route-cent-3.cam.ac.uk (131.111.2.126) 0.490 ms 0.386 ms 0.367 ms

3 route-enet-3.cam.ac.uk (192.153.213.193) 0.364 ms 0.356 ms 0.367 ms

4 gi3-2.camb-rbr1.eastnet.ja.net (193.60.0.157) 0.364 ms 0.311 ms 0.366 ms

5 po1-0.cambridge-bar.ja.net (193.63.107.113) 0.368 ms 0.327 ms 0.366 ms

6 po2-0.chel-rbr1.eastnet.ja.net (193.63.107.62) 2.488 ms 2.475 ms 2.367 ms

7 so-1-3-0.lond-sbr1.ja.net (146.97.42.65) 3.612 ms 3.652 ms 3.739 ms

8 lond-scr4.ja.net (146.97.33.138) 3.988 ms 4.058 ms 3.988 ms

9 po1-0.lond-gw-ixp1.ja.net (146.97.35.130) 4.113 ms 4.061 ms 3.992 ms

10 195.66.225.10 (195.66.225.10) 208.996 ms 209.201 ms 209.222 ms

11 so-0-3-1-0.sngtp-cr1.ix.singtel.com (203.208.154.125) 217.197 ms so-1-3-1-0 .sngtp-cr1.ix.singtel.com (203.208.154.133) 209.238 ms 230.205 ms

12 203.208.149.202 (203.208.149.202) 214.851 ms 203.208.149.218 (203.208.149.218) 214.827 ms 203.208.149.202 (203.208.149.202) 214.731 ms

13 203.208.191.198 (203.208.191.198) 251.932 ms 246.434 ms 247.064 ms

14 202.47.253.145 (202.47.253.145) 247.226 ms 252.918 ms 251.936 ms

15 61.19.15.230 (61.19.15.230) 259.557 ms 249.765 ms 247.587 ms

16 202.57.146.22.sta.isp-thailand.com (202.57.146.22) 252.063 ms 252.105 ms 247.641 ms

17 siam.isp-thailand.com (202.57.128.65) 247.878 ms 247.368 ms 247.468 ms

This one seems 'processed directly' to Asia . Hop 10 is London Internet Exchange and Hop 11 is Singtel in Singapore.

Pavee

Edited April 6, 2007 by paveet

[paveet]

I am using TRUE adsl in Bangkok and have no problem with access just now. I am using 208.67.222.222 (in USA) as my primary DNS server however so that might be the reason.

Nice. OpenDNS.

Here's my list of DNS servers I use (in order of preference) because I find them quite fast in responding:

202.14.67.14 (Pacific Internet HK, Secondary Server)

202.47.249.4 (CAT)

165.21.83.88 (Singtel)

202.14.67.4 (Pacific Internet HK, Primary Server)

I don't find a problem with the Thai DNS servers over caching. How would they do that? The servers do not cache over the TTL of the DNS entry.

Pavee

Edited April 6, 2007 by paveet

[Kyosuken]

@Paveet : Fair enough, they changed route then because a little more than one year ago it was the case (it was even official at the time in news paper from some officials from CAT that international connections did go through Japan and then the USA and so connections to Europe where slow because of this).

Glad to hear things are moving

[paveet]

@Paveet : Fair enough, they changed route then because a little more than one year ago it was the case (it was even official at the time in news paper from some officials from CAT that international connections did go through Japan and then the USA and so connections to Europe where slow because of this).

Glad to hear things are moving

To be fair I was being a bit harsh by not telling you it only actually happened at the end of last year. The new initiative of having links out to Europe (through C&W, TIS and FT) only came after the recent Taiwanese earth quake.

At least they're learning!

Pavee

[Kyosuken]

Hehe as we say in my mother tonge : "c'est de bonne guerre" . In the end what matters is that we "customers" gets the best connection possible.

[mouse]

Since I do sell space on that particular server, I put a ticket in, but, I do not believe that it will do any good, as they will not see the problem let alone be able to fix it. I love living in Thailand, but sometime it can be so trying.

[MikeWill]

I am also on the TRUE adsl line in Bangkok, and... can not get to the site directly:

Network Error

A communication error occurred: "Operation timed out"

The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

But with a cgiproxy (on my USA server) I'm coneccted without problems.

[A_Traveller]

Given the very useful data herein presented, may I ask if someone can clarify to whom request for 'fixes' should be sent, and what these fixes are. My assumption is that there is a {or more than 1?} routing failure and that it appears to be in-country {though I'm not sure 'who' it belongs to} and that a fix is possible.

Any further guidance would be most appreciated so that any conversation might be both meaningful and successful.

Regards

PS Anyone feel the relevance of 'triumph of optimism over experience' here.

[sniffdog]

====================================================================

Links to proxies is against forum rules. If you have info then PM him, but please do not repost it here.

====================================================================

More weirdness ..... I do remember the lively conversation and promotion of that p2p Thailand hub where

illegal files were exchanged. Oops .. no that was only for legal purposes.

Edited April 7, 2007 by sniffdog

[A_Traveller]

Given the very useful data herein presented, may I ask if someone can clarify to whom request for 'fixes' should be sent, and what these fixes are. My assumption is that there is a {or more than 1?} routing failure and that it appears to be in-country {though I'm not sure 'who' it belongs to} and that a fix is possible.

Any further guidance would be most appreciated so that any conversation might be both meaningful and successful.

Regards

PS Anyone feel the relevance of 'triumph of optimism over experience' here.

Bump Any advice gratefully received.

Regards

[Kyosuken]

I am sorry, the only thing you can do is making a lot of traceroute screenshots, ask your ISP if they have a service support email. Send them the mentionned screenshots showing where it's failing (at what ips it starts to get serious time out, unresolvable ips etc). If they are competant enough and not too lazy they may diligeantly make it work asap. But don't bet on that

[A_Traveller]

Thanks for input, unfortunately the image that springs to mind is of Captain Jack Sparrow's immortal line "Oh Bugger!".

Regards