I am a fanboy of WISE but they tested my patience this week. They did a great job in blocking an attempted fraudulent transfer but then I had 3 days of limbo - and a cycle of them 'temporarily freezing' my account and cancelling my transfers. They suggested that the account was then 'clear' after their due diligence but the same thing happened every time I tried to make the transfer again. It was like Groundhog Day. Extremely frustrating and the support function, whilst helpful, had no power and there seemed to be a disconnect between customer service and the compliance/security team. Everything was finally cleared up this morning. I still love WISE but these Shenanigans caused me to try out REVOLUT and this mistress is now a threat to my long-term relationship with WISE. I also need to apologise to the poster who suffered similar frustrations earlier this year and I was critical of his lack of patience while WISE 'did their job'. I now have greater empathy with him but patience is required, if you encounter a situation like this, because it seems to take forever to resolve. Still a fan.........just not so smitten as I was. I guess my message is; if you want to use WISE they are very good until there is an issue and then patience is required whilst they do what they have do. That bit, I think, they can do better. It is worth being patient (albeit frustrating) because they do the normal things very well - and they were diligent in blocking the fraud attempt. BUT, like so many things - banking in your home country, banking in Thailand and money transfers - have at least one alternative available. I shall now familiarise myself with REVOLUT and MONZO and I may no longer keep balances with WISE because I don't want to be denied access to those funds.
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