Popular Post malt25 Posted May 3, 2020 Popular Post Share Posted May 3, 2020 So many stories of poor & bad service. I thought I'd share a positive. At 4:00 on Friday afternoon I delivered a small package, 5 books, to Kerry In Sakon Nakhon. Going to a book shop in BKK. Order for more books in the package. 11:00 Saturday morning received an email advising the shop had received the books & would take the new order to Kerry for return shortly. With any luck I might have new reading matter on Monday, or Tuesday. I class that as 1st class service. 10 2 Link to comment Share on other sites More sharing options...
Popular Post CharlieH Posted May 3, 2020 Popular Post Share Posted May 3, 2020 Kerry also in my experience, are the best at what they do. 12 Link to comment Share on other sites More sharing options...
ezzra Posted May 3, 2020 Share Posted May 3, 2020 I wish there was a Kerry like service for no show multiple items from Franc and China i have been waiting for the last 2 months, a complete cock up whereby even tacking numbers are not showing anywhere and respective shippers and post offices are clueless as where to begin to look for them... Link to comment Share on other sites More sharing options...
jvs Posted May 3, 2020 Share Posted May 3, 2020 6 minutes ago, ezzra said: I wish there was a Kerry like service for no show multiple items from Franc and China i have been waiting for the last 2 months, a complete cock up whereby even tacking numbers are not showing anywhere and respective shippers and post offices are clueless as where to begin to look for them... Under the circumstances that could be expected i would think? Link to comment Share on other sites More sharing options...
northsouthdevide Posted May 3, 2020 Share Posted May 3, 2020 (edited) Kerry seem really good, but let's face it, Where's the competition? Ive lost more in the mail than I've had delivered, and that's no joke. Edited May 3, 2020 by northsouthdevide 2 Link to comment Share on other sites More sharing options...
Maestro Posted May 4, 2020 Share Posted May 4, 2020 Removed an off-topic post. Link to comment Share on other sites More sharing options...
Popular Post malt25 Posted May 4, 2020 Author Popular Post Share Posted May 4, 2020 For those who might be interested. Not long ago received my books from BKK. 4:00 Friday afternoon till 3:30 Monday afternoon. Sakon Nakhon-BKK-Sakon Nakhon. Great service ! 5 Link to comment Share on other sites More sharing options...
Popular Post Bangkok Barry Posted May 5, 2020 Popular Post Share Posted May 5, 2020 I had amazing service when I had my internet installed by TOT. Was asked by a school teacher neighbour if we wanted it as they wanted it for the school and she needed, I think, six orders for it to happen. That was Thursday. On Saturday they came and installed the wiring and on Sunday they came to link us up. There was a problem, but they stayed until 11.40pm to fix it, sustained by beer and crisps provided by us, until it worked. Try getting that kind of service anywhere else. 4 Link to comment Share on other sites More sharing options...
George Aylesham Posted May 5, 2020 Share Posted May 5, 2020 On 5/3/2020 at 9:14 AM, ezzra said: I wish there was a Kerry like service for no show multiple items from Franc and China i have been waiting for the last 2 months, a complete cock up whereby even tacking numbers are not showing anywhere and respective shippers and post offices are clueless as where to begin to look for them... I've had a good experience with books from the US via Amazon and they arrived well before the date Amazon said they would. Link to comment Share on other sites More sharing options...
GreasyFingers Posted May 5, 2020 Share Posted May 5, 2020 2 hours ago, Bangkok Barry said: Try getting that kind of service anywhere else. Yes, up here away from the big cities we get very good service from the locals. Last week my brush cutter ceased up, took it to the mechanic and a bearing had collapsed because of a worn drive shaft. New bearing, casing and stainless drive shaft all done on the spot. Total price was 700 baht. Even with the poor exchange rate that would have been about 10% of what it would have cost at home besides being in the shop for a week. 2 Link to comment Share on other sites More sharing options...
Max69xl Posted May 5, 2020 Share Posted May 5, 2020 On 5/4/2020 at 12:12 AM, northsouthdevide said: Kerry seem really good, but let's face it, Where's the competition? Ive lost more in the mail than I've had delivered, and that's no joke. Lazada Express = LEX TH are imo even better than Kerry. 1 Link to comment Share on other sites More sharing options...
NoshowJones Posted May 5, 2020 Share Posted May 5, 2020 3 hours ago, Bangkok Barry said: I had amazing service when I had my internet installed by TOT. Was asked by a school teacher neighbour if we wanted it as they wanted it for the school and she needed, I think, six orders for it to happen. That was Thursday. On Saturday they came and installed the wiring and on Sunday they came to link us up. There was a problem, but they stayed until 11.40pm to fix it, sustained by beer and crisps provided by us, until it worked. Try getting that kind of service anywhere else. When I got an extension built on to my house a few years back, The guy and his workers easily finished it within the time frame, and when I paid him in cash, he handed me back 2000 Baht and said he made mistake with the price. 2 Link to comment Share on other sites More sharing options...
garrya Posted May 5, 2020 Share Posted May 5, 2020 On 5/3/2020 at 8:31 AM, CharlieH said: Kerry also in my experience, are the best at what they do. Kerry????? ???? They always play the "unsuccessful delivery" game in my area. Never call, never visit but mark as unsuccessful. Terrible service as always. Link to comment Share on other sites More sharing options...
saakura Posted May 5, 2020 Share Posted May 5, 2020 Haters are going to hate, they dont like to hear such positive stories, it spoils the misery they love to wallow in. 2 1 Link to comment Share on other sites More sharing options...
CharlieH Posted May 5, 2020 Share Posted May 5, 2020 Troll comment and response removed. Link to comment Share on other sites More sharing options...
steven100 Posted May 5, 2020 Share Posted May 5, 2020 I tried to call Flash express today and they only give thai language. Guess the IT guy thinks no farang will ever call. I'm waiting for an aircon that i ordered last Thursday. Link to comment Share on other sites More sharing options...
garrya Posted May 5, 2020 Share Posted May 5, 2020 10 minutes ago, steven100 said: I tried to call Flash express today and they only give thai language. Guess the IT guy thinks no farang will ever call. I'm waiting for an aircon that i ordered last Thursday. Well, that would be a speedy service comparing to Lazada's large item delivery service. 1 Link to comment Share on other sites More sharing options...
steven100 Posted May 5, 2020 Share Posted May 5, 2020 (edited) 7 minutes ago, garrya said: Well, that would be a speedy service comparing to Lazada's large item delivery service. When I purchased the item they indicate 2-4 business days, and thats fine as there is a couple of holidays in there. However, how about having a call centre that has english response and a tracking website that works fully, not half. Thai companies are so stupid. imo .... and I sent them an email to advise them of their call centre issue, however I bet that it's the usual ' delete ' as no one can read english anyway. lol Edited May 5, 2020 by steven100 Link to comment Share on other sites More sharing options...
CharlieH Posted May 5, 2020 Share Posted May 5, 2020 18 minutes ago, steven100 said: When I purchased the item they indicate 2-4 business days, and thats fine as there is a couple of holidays in there. However, how about having a call centre that has english response and a tracking website that works fully, not half. Thai companies are so stupid. imo .... and I sent them an email to advise them of their call centre issue, however I bet that it's the usual ' delete ' as no one can read english anyway. lol I think thats unrealistic and perhaps unfair, how many call centers in say the USA speak Thai ? Or Europe , the answer would be none (probably) 1 Link to comment Share on other sites More sharing options...
CharlieH Posted May 5, 2020 Share Posted May 5, 2020 At request of OP CLOSED Link to comment Share on other sites More sharing options...
brokenbone Posted May 5, 2020 Share Posted May 5, 2020 (edited) 8 hours ago, garrya said: Kerry????? ???? They always play the "unsuccessful delivery" game in my area. Never call, never visit but mark as unsuccessful. Terrible service as always. its down to your area, or you missed a vital detail in the address, like which moo you are in, its flawless for me and most anyone Edited May 5, 2020 by brokenbone 1 Link to comment Share on other sites More sharing options...
steven100 Posted May 6, 2020 Share Posted May 6, 2020 (edited) 10 hours ago, CharlieH said: I think thats unrealistic and perhaps unfair, how many call centers in say the USA speak Thai ? Or Europe , the answer would be none (probably) but on the other hand .... English is the international language used in most of the world and especially for banking, trading and many businesses. They should have one english speaker just for the business ... or let farang go elsewhere. Edited May 6, 2020 by steven100 1 Link to comment Share on other sites More sharing options...
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