Has Lazada changed it's shipping procedure ?

[sangtip2]

I have been buying from Lazada for over a year now.  Every day that an order was to be delivered  I would get an email saying “Your order has been shipped”.   I would stay home that day and wait to receive it.   Then get a telephone call from the delivery driver telling me what time he figured to be at my house .    The last 3 orders  I never got the email   I got the phone call from the driver but no email .   Lucky I was home.  If I had gone out   I would have missed the delivery.     Am I the only one who does not get the  “Item has been shipped” email any more .   I know they still got my email address because I still get the “Your item has been delivered” email .    ???    

[CharlieH]

I have had deliveries this week following said procedure, no changes that I am aware of or experienced.

[Kildonan]

I received no e mail, and phone call ONLY,,, when the driver got to my house,,, when I was out! 

Luckily the neighbour took it for me! 

[Nero Dog]

No end of problems with delivery. Unsuccessful etc. 

Try and contact the courier..... Forget it. 

Lazada..... Forget it. 

Bestwait until the virus goes away! 

Forget it! 

Unless it's Kerry or DHL... Forget it! 

[caughtintheact]

About 3 years ago when I first started ordering from Lazada I got the phone call from the delivery man and told him it was OK to leave the package with the apartment staff.  Since then I never got a phone call, but I do get an email immediately after each delivery and I make about 4-5 orders a month.  Lazada has a link on its web site to contact them. It near the bottom left of the home page  in the links under Customer Care.  They have live chat and other means to contact them and ikn my experience have been helpful in resolving issues every time.

[Deli]

No more mail, just call when at the door step. Most likely overloaded coz of the stay at home BS

[Chicken George]

People are using Best. Inc. ( Carrier) More and they are useless. Give me Kerry any day. Stuff coming late and its from Thailand.. Stuff from China coming quicker.

Edited May 26, 2020 by Chicken George
Typo

[Baerboxer]

I had a driver just turn up at the house recently. No email, no phone call. 

 

Guess sometimes the systems and procedures aren't followed.

 

[colinneil]

2 minutes ago, Chicken George said:

People are using Best. Inc. ( Carrier) More and they are useless. Give me Kerry any day. Stuff coming late and its from Thailand.. Stuff from China coming quicker.

Best carrier what a bloody useless pathetic outfit.

I placed an order with Lazada on the 8th of may, 18th of may got a call from Best driver, he was given directions by my wifes Thai niece, never came.

Checked tracking on the 19th, it said delivery attempted at 17.31 nobody home.

Contacted Lazada customer services ( waste of time)

On the 23 rd got a call from a woman, passed my wife the phone, our driver attempted delivery, bla, bla, bla.

No he didnt said my wife, we have 2cameras covering the gate, a dog that barks when anybody comes near the gate, so nobody came.

Do not bring the package, as my husband will not accept delivery.

[Moonlover]

I've had at least 60 orders from Lazada and I don't recall ever receiving the 'on it's way' e-mail that they say they'll send. But never had an issue with delivery because my wife's relatives are always around to receive the package if we're out.

[recom273]

I guess everywhere is different - I like to moan about lazada and some of the sellers but our delivery service is spot on.

 

I don’t remember getting an email, but bith the bike and the van driver have been the same for a couple of years, they have some kind of automated call service, that calls “two rings” when they are within a certain radius of my home. If I pick it up, there is no one on the line. Then I know that within the next 15 mins there willl be someone at my door.

 

If I’m not there they know to drop it over the gate. They know we won’t mess them about and there is a camera on the gate. 

 

 

 

 

[Udox]

I have noticed several changes with Lazada lately. First their delivery charge has increased, before it was nominal or free and now seems a standard minimum 29 baht and they almost always used Kerry Couriers but the last month or so,  most have been from LEXexpress which appears to be a subsidary of Lazada (Lazada express) and I had never heard of them until recently. I checked online and my package had "arrived at the logistics facility" - but it took another 10 days until they got around to delivering it, way past the given delivery date.  On one occasion the website said the courier had tried to deliver it unsucessfully and I called Bullsh!t because not only was I home at that time but have 2 x CCTV covering the front entrance and NOBODY came. I suspect as it was 5.30pm and almost time to finish so its easier if they enter in the computer 'unsuccessful delivery' Have contacted Lazada about this through online chat option and they promised to get back to me within 48 hours - that was 10 days ago, heard nothing. Have changed to Shoppee where goods are cheaper and delivery is often free or cheaper - and they still use Kerry which I had no problems with.

[sjbrownderby]

I suspect this has a lot to do with Covid-19. In the past month I have had three orders cancelled by Lazada, one of which was COD. I did have some problems getting my money back because Lazada returns money to your Lazada Wallet even though a foreigner can not use this feature now, so I have to go through another procedure to get a bank refund or credit and it all takes time. One order was cancelled after the last entry on the order schedule said that the order had been handed over to a courier. I waited and waited but no update transpired. Lazada took it upon themselves to cancel the order and I opted for a credit and spent the credit on something else. Without any warning the original order turned up. There was nothing to pay to the driver and in the interest of honesty I informed Lazada, in case there were any repercussions later. Lazada told me to keep the order for free even though I told them I was willing to pay. Different vendors use different couriers but definitely the best is Kerry. I think that the pandemic is having some effect on Lazada shipping standards but mostly this is beyond the control of the company. 

[NoshowJones]

On 5/25/2020 at 4:03 PM, Kildonan said:

I received no e mail, and phone call ONLY,,, when the driver got to my house,,, when I was out! 

Luckily the neighbour took it for me! 

i got an email from Lazada about a week ago telling me my item was on it's way and cannot be cancelled.

I am still waiting.

[bluesofa]

I have an order outstanding with Lazada from China. Said it would be delivered 15 -22 May.

 

Today's 26th. My package arrived at 'Logistics Facility' (assume Thailand?) on 25th.

Took 8 days after 'departing Origin Country' on 17th. No idea how many more days to get to Udon.

I see it doesn't appear to be Kerry any more, but someone called 'LEX TH', whoever they may be.

Lazada not as good as they used to be.

[Bangkok Barry]

I've bought several things from Lazada over the past year, and not once have I received the promised e-mail. I see from the tracking that it's due for delivery and the courier, usually Kerry, phones my wife shortly before he arrives.

 

Once, they said on the tracking they had tried unsuccessfully to deliver, which was nonsense as we were in and have a five-dog alarm system. I'd guess the driver just wanted to go home early and reported the lie to HQ in their system, and he delivered the next day.

[digger70]

Nah Same Ol Same Ol .

[3STTW]

Since 2016 it hasn't been Lazada, they may have kept the logo but Alibaba have been running the show ever since. Hence the appalling attitude to customer service and restitution when it all goes wrong.

 

The sooner the Thai govt lets Amazon in the door, the better. Besides, Amazon USA ship to TH (mostly) and provided it's not high value items it's often cheaper and faster. If you have Prime you don't even need to ask for your money back when <deleted> happens.

 

Lazada = caveat emptor.

[SteveK]

Sometimes you get an email, sometimes you don't.

[OneMoreFarang]

It seems there are lots of confusions with deliveries - not only from Lazada.

Today I received two small packages which I ordered from Banggood. According to the tracking page those packages still need to be picked up from the shop...

I also had other wrong tracking information.

Luckily I live in a condominium with 24/7 reception. I don't have to be home.

[DPKANKAN]

On 5/25/2020 at 2:26 PM, CharlieH said:

I have had deliveries this week following said procedure, no changes that I am aware of or experienced.

No problems!! Had a stunning bird deliver a parcel last week!! Missus was out, got a gorgeous friendly smile....nearly invited her in for 'coffee'....... ????????????????????????????????

[Rockhopper]

No problem. They just don't deliver anymore.

[LukKrueng]

On 5/25/2020 at 4:27 PM, Nero Dog said:

No end of problems with delivery. Unsuccessful etc. 

Try and contact the courier..... Forget it. 

Lazada..... Forget it. 

Bestwait until the virus goes away! 

Forget it! 

Unless it's Kerry or DHL... Forget it! 

No problems at all. Last few deliveries were with flash which also deliver on sundays. 

I get the mail saying item been shipped shortly after the item had been picked up from the shop. Then it's still a few days (longer if shipped from overseas) until I get the call from delivery guy. If it's a person that has already delivered to me and know where I am I get the call about 10 minutes before they arrive. If it's someone that never been here they'll call earlier for directions and then again about 10 minutes before arriving

[DUNROAMIN]

Same problem, the notification email comes after the item has been delivered, I am guessing that the have been inundated with orders due to the virus and they cannot process them quick enough.

[Andrew Dwyer]

Ordered 2 items from Lazada recently.

The 1st , i got the " Your package is on the way " email and it arrived next day, driver called me to say he was going to deliver 5 minutes before he showed up ( our address is confusing ). Got the " your package has been delivered " 2 minutes later.

 

The 2nd, no email, no phone call, just showed up then the "delivered" email.

 

Soo, to answer the OP's question, yes and no !!

[Malawi]

Lazada has been a nightmare over the last few weeks.

Been excellent for years.

lately all kinds of problems.

Tracking useless.

Sent back to seller because  of been refused delivery by ourselves.

All BS.

Lazada Customer Care totally useless.

 

[bluesofa]

16 hours ago, bluesofa said:

I have an order outstanding with Lazada from China. Said it would be delivered 15 -22 May.

 

Today's 26th. My package arrived at 'Logistics Facility' (assume Thailand?) on 25th.

Took 8 days after 'departing Origin Country' on 17th. No idea how many more days to get to Udon.

I see it doesn't appear to be Kerry any more, but someone called 'LEX TH', whoever they may be.

Lazada not as good as they used to be.

Further to my post above.

Today, 27 May at 09:12: "Your parcel has been inbounded at the logistics facility LEX TH"

Any idea where that might be?

[Andrew Dwyer]

24 minutes ago, bluesofa said:

Further to my post above.

Today, 27 May at 09:12: "Your parcel has been inbounded at the logistics facility LEX TH"

Any idea where that might be?

They appear to be a few Bangkok region ( Samut Prakarn, Chatuchak, etc ) and 1 near Ayutthaya.

 

This LEX TH is part of LEL Express (Lazada eLogistics ) I think, Lazada’s own delivery ?

 

 

[NoshowJones]

17 hours ago, possum1931 said:

i got an email from Lazada about a week ago telling me my item was on it's way and cannot be cancelled.

I am still waiting.

Got a phone call from them yesterday asking for my address after delivering another item last week, and been a customer for years at this address, got a text message this morning again asking for my address. Still waiting about ten days after been told my item is on it's way.

After all these years of great service, things have just gone to pieces with Lazada these past few months.

[Udox]

2 hours ago, possum1931 said:

After all these years of great service, things have just gone to pieces with Lazada these past few months.

Couldn't agree more. Was once told its because of the virus. I can understand that deliveries from China etc. will be a bit slower but once it is with the courier (in Thailand) - there is no excuse. Lazada seem to be moving away from Kerry who were once their exclusive couriers and are using others - especially their own setup LexExpress who have the honour of being the worst couriers I have yet experienced. I have switched to Shoppee who are often cheaper and also let you choose your courier if there is a charge (and why not if you are paying for it?) - although many items are free delivery.