Buying a computer at JIB.

[FlorC]

I need to buy a new computer and my local JIB store seems the best.
There they say only Lenovo and HP give 2 year on site warranty, this means
a tech of that company comes to the JIB store to repair it within the week.
Is this true , and really only those two ? I want to verify that this is so , but on

their (bad) website there is no email to contact headoffice.

Dell comes to your house next day to repair back in europe , not here ?
Weird that you can't order on Dell's thailand site , and no prices on there too.
I don't want to buy a computer that JIB or me has to send to Bangkok to repair

and that I lose for 3 weeks or more , and potentially comes back , not well repaired and/or damaged .

 

[ukrules]

17 minutes ago, FlorC said:

Weird that you can't order on Dell's thailand site , and no prices on there too.

 

Not really, lots of foreign companies don't do business in Thailand, something to do with being 51% owned by a Thai I think.

 

No Amazon in Thailand either, that's odd as well isn't it?

 

I would suggest you get a custom PC made by a non 'supermarket' computer shop. Where exactly to go for this will depend on where you live.

 

If it breaks you can then take it back and they will fix it in an hour or two. If the parts are guaranteed then it will involve waiting weeks while they're replaced, if you buy new parts then it will bet fixed in minutes.

 

[elfpattaya]

My graphic card went down on my Dell, lightening strike?? Turned up next day under warranty, brilliant service. Thay have an office in Bangkok, English speaking.

Bought my Dell desktop from Wattana, Pattaya.

I don't think JIB sell Dell computers.

[FlorC]

 

13 hours ago, ukrules said:

I would suggest you get a custom PC made by a non 'supermarket' computer shop

I need another laptop. Desktops are way to big to transport.

13 hours ago, ukrules said:

Not really, lots of foreign companies don't do business in Thailand, something to do with being 51% owned by a Thai I think.

A company like Mouser or RS can , but Dell can't ?

[FlorC]

5 hours ago, elfpattaya said:

My graphic card went down on my Dell, lightening strike?? Turned up next day under warranty, brilliant service. Thay have an office in Bangkok, English speaking.

Bought my Dell desktop from Wattana, Pattaya.

I don't think JIB sell Dell computers.

Yes JIB sells Dell .

 

I'm way up North , going to Bangkok is impossible these days with corona.

 

For me too it's my graphic card on my nearly 15 year old Dell.

I heated it twice now to fix it , but doubt a third time will do it.

Can't go to europe , so I'm forced to buy a cheap sh_tty Thai one with thai keyboard and only 15,6 inch. No 17 inch here.

[ignis]

Myself would not have HP every again + there service was dreadful here .....

 

'Tomas' [speaks perfect English] has a number of 17"   https://www.invadeit.co.th/category/notebooks-laptops/17-inch-monitor/

 

From what I understand from Dell, you send them a message with what you want + Area you live and they supply you with the address of the reseller in your area..

Late last year the Dell  17" G7 Series 7790 Gaming Laptop, was 39.000 baht.

 

https://www.lenovo.com/th/en/laptops/legion/legion-5-series/Legion-5i-17/p/88GMY501441

 

 

 

[FlorC]

6 hours ago, ignis said:

Myself would not have HP every again + there service was dreadful here .....

What kind of service ? Bring it to their service center or a tech comes to you or the shop you bought it from ?

What was wrong with it and how was it solved ? Why was it so bad ?

 

I'm not in favor of Lenovo , and if the folks at JIB are right about repairing in 1 week at their shop , then the only choice is HP.

No Acer for me and read about bad and slow service for Asus here in thailand.

 

There is no InvadeIt shop , it's only online ? The 17 inch laptops are too expensive.

I need a cheap laptop (15 to 20k) to fill the gap between now and when I can finally go back to europe

to buy something decent and more expensive.  and with the newest AMD cpu.

 

Except for a very expensive XPS and Alienware , the bad Dell site for thailand doesn't have 17 inches.

You can't choose anything on the Dell site . Back home you can choose cpu , storage , ...

Dell prices higher  than HP for about the same at JIB .

But JIB has no stock for the cheaper ones.

https://www.jib.co.th/web/pricelist/pricelist_main/25

[tgw]

19 minutes ago, FlorC said:

What kind of service ? Bring it to their service center or a tech comes to you or the shop you bought it from ?

What was wrong with it and how was it solved ? Why was it so bad ?

 

I'm not in favor of Lenovo , and if the folks at JIB are right about repairing in 1 week at their shop , then the only choice is HP.

No Acer for me and read about bad and slow service for Asus here in thailand.

 

There is no InvadeIt shop , it's only online ? The 17 inch laptops are too expensive.

I need a cheap laptop (15 to 20k) to fill the gap between now and when I can finally go back to europe

to buy something decent and more expensive.  and with the newest AMD cpu.

 

Except for a very expensive XPS and Alienware , the bad Dell site for thailand doesn't have 17 inches.

You can't choose anything on the Dell site . Back home you can choose cpu , storage , ...

Dell prices higher  than HP for about the same at JIB .

But JIB has no stock for the cheaper ones.

https://www.jib.co.th/web/pricelist/pricelist_main/25

 

forget Dell, they have terrible reviews in Europe because they can't deliver, deliver wrong or deliver faulty machines.

https://ch.trustpilot.com/review/www.dell.de

 

if you are ok with a US Keyboard, I would have a look at Origin PC:

https://www.originpc.com/

I ordered from there and had it delivered to Switzerland, quality and service were very good and aftersales support too.

 

There is also https://www.pcspecialist.co.uk/

which sells the same type of laptop as Origin PC, with the advantage of being able to customize the keyboard.

I ordered a laptop for my father from there, but everything didn't go as smoothly.

delivery was chaotic (probably due to using DPD, horrible company), and PC specialist themselves configured the RAID wrong. To make the laptop failure-resistant, I had ordered two SSD as a RAID 1 volume as system disk, but they failed to setup the hardware RAID.

 

I don't know if OriginPC delivers to Thailand.

 

Somewhere on this forum are the details about import taxes on computers imported from the US to Thailand, I think I remember it's 0%, but not sure.

this leaves the VAT and customs handling fee to pay though.

 

these laptops are very good - the components are made by a Taiwanese company known as Clevo or Kapok.

Maybe one option would be to find a Clevo distributor in Thailand.

[transam]

I have found Advice Computers very helpful, they have outlets all over LOS....

 

https://www.advice.co.th/index.php

[blackcab]

The company I work for buys all their laptops from JIB online. We had an acer brand laptop go wrong while under warranty. The keyboard stopped working.

 

The laptop had to be taken to the JIB shop, and it took about 10 days to get it returned. It now works well.

[FlorC]

Guys , guys , let's keep it with simple and easy Thai shops like JIB.

I don't buy online , not even exotic foreign companies like OriginPC  or something from the UK delivered to Thailand !

I have old browsers in a nearly 15 year old Dell ,  advice.co.th 

and trustpilot don't even open .

While those 15 years were not without problems , it still says something about the quality Dell delivers , maybe not anymore?

US keyboard , qwerty > of course ! Wouldn't want another one.

 

[FlorC]

1 hour ago, blackcab said:

The company I work for buys all their laptops from JIB online. We had an acer brand laptop go wrong while under warranty. The keyboard stopped working.

 

The laptop had to be taken to the JIB shop, and it took about 10 days to get it returned. It now works well.

Finally someone with actual warranty at JIB shop.  Thanks Blackcab.

10 days is a lifetime without a computer , for such a smal repair as just replacing a keyboard.

I've opened my computer about 6-7 times , replacing a fan , dust cleaning , replacing the LCD screen and of course heating the graphic card twice and new coolingpaste on the CPU. Replacing my keyboard takes me 15 minutes.

[FlorC]

The best thing about Dell is the next business day repair , well at least in my small euro country. Of course you pay for it when buying a 3-5 year package when you buy the computer.

In Thailand that probably isn't possible .

But an HP with repair within a week at the JIB shop would be ok , if it is true.

[fdsa]

..

[fdsa]

you won't get an easily repairable laptop for 500-650 usd unless living in a first world country.

want a reliable solution in Thailand - increase your budget.

</thread>

[Eindhoven]

3 hours ago, FlorC said:

What kind of service ? Bring it to their service center or a tech comes to you or the shop you bought it from ?

What was wrong with it and how was it solved ? Why was it so bad ?

 

I'm not in favor of Lenovo , and if the folks at JIB are right about repairing in 1 week at their shop , then the only choice is HP.

No Acer for me and read about bad and slow service for Asus here in thailand.

 

There is no InvadeIt shop , it's only online ? The 17 inch laptops are too expensive.

I need a cheap laptop (15 to 20k) to fill the gap between now and when I can finally go back to europe

to buy something decent and more expensive.  and with the newest AMD cpu.

 

Except for a very expensive XPS and Alienware , the bad Dell site for thailand doesn't have 17 inches.

You can't choose anything on the Dell site . Back home you can choose cpu , storage , ...

Dell prices higher  than HP for about the same at JIB .

But JIB has no stock for the cheaper ones.

https://www.jib.co.th/web/pricelist/pricelist_main/25

 

 

You need to take those rose tinted glasses off. If you want on-site service in Europe, you have to pay more for it . Standard warranty is One Year Return to Base. Here it is two years return to base.

 

I also don't buy HP consumer devices. They are all about highlighting the latest spec; but that's about it.

[2530Ubon]

On 2/6/2021 at 5:25 PM, FlorC said:

I need to buy a new computer and my local JIB store seems the best.
There they say only Lenovo and HP give 2 year on site warranty, this means
a tech of that company comes to the JIB store to repair it within the week.
Is this true , and really only those two ? I want to verify that this is so , but on

their (bad) website there is no email to contact headoffice.

Dell comes to your house next day to repair back in europe , not here ?
Weird that you can't order on Dell's thailand site , and no prices on there too.
I don't want to buy a computer that JIB or me has to send to Bangkok to repair

and that I lose for 3 weeks or more , and potentially comes back , not well repaired and/or damaged .

 

I have Dell premium support and I bought my laptop in Ubon at the blue and white shop - Advice. They provide 24 hour on-site (come to your home ) support

[FlorC]

1 hour ago, fdsa said:

you won't get an easily repairable laptop for 500-650 usd unless living in a first world country.

want a reliable solution in Thailand - increase your budget.

</thread>

The sub 20k HP's are sold out nearly every time I look since May 2020 on JIB , so they can't be that bad.

 

This one is in stock , at the moment :

https://www.jib.co.th/web/product/readProduct/41498/NOTEBOOK--โน้ตบุ๊ค--HP-15S-DU2051TX--SILVER-

[FlorC]

44 minutes ago, 2530Ubon said:

I have Dell premium support and I bought my laptop in Ubon at the blue and white shop - Advice. They provide 24 hour on-site (come to your home ) support

The second one that likes Advice . But their website doesn't open on my 3 browsers, my bad .

I can't if there is one near me.

[canthai55]

Bought a new Asus Vivobook from JIB. 15.6"

Well pleased

[ignis]

17 hours ago, FlorC said:

What kind of service ? Bring it to their service center or a tech comes to you or the shop you bought it from ?

What was wrong with it and how was it solved ? Why was it so bad ?

 

I'm not in favor of Lenovo , and if the folks at JIB are right about repairing in 1 week at their shop , then the only choice is HP.

No Acer for me and read about bad and slow service for Asus here in thailand.

 

There is no InvadeIt shop , it's only online ? The 17 inch laptops are too expensive.

I need a cheap laptop (15 to 20k) to fill the gap between now and when I can finally go back to europe

to buy something decent and more expensive.  and with the newest AMD cpu.

 

Except for a very expensive XPS and Alienware , the bad Dell site for thailand doesn't have 17 inches.

You can't choose anything on the Dell site . Back home you can choose cpu , storage , ...

Dell prices higher  than HP for about the same at JIB .

But JIB has no stock for the cheaper ones.

https://www.jib.co.th/web/pricelist/pricelist_main/25

What kind of service ? Bring it to their service center or a tech comes to you or the shop you bought it from ?

What was wrong with it and how was it solved ? Why was it so bad ?

 

Bought from a big IT Mall, 3 weeks in took it back not working, told allow 4 weeks, many phone calls later  was told on week 13  it was ready to collect, got it home still did not work, so took it back again, this time was ready week 16 + it was very dirty and the box was missing !! 

It switched on and that was it, nothing more worked..... this was ongoing until the last time when I was informed anything done would have to be paid for as it was now out of Warranty ....

 

how was it solved ? Never was.....  This was not the 1st time, bought a Brand new HP printer,  many years ago, it never worked from day 1,, how was it solved ? likewise it Never was.....

 

So to me HP is about the worst and will never buy anything HP again

 

***********************************************************************

 

On another note, my old Sony Laptop had always worked perfectly it gave up 16 years later...  At the moment the present laptop is on its last legs, it will be 16 years old next month, yes an Acer + never had to have any repairs done ever..... did upgrade years ago the very small HDD + Ram + installed XP  but nothing was wrong with the old ones

[2530Ubon]

12 hours ago, FlorC said:

The second one that likes Advice . But their website doesn't open on my 3 browsers, my bad .

I can't if there is one near me.

I can't stand Advice. They have terrible service. I once bought an SSD drive, asked them to install it and move the operating system over to the SSD. They ended up installing a fake windows copy with a bunch of other pirated apps I didn't want activated with KMS activator. Bunch of virus alerts as soon as I opened my computer.

 

The premium support is direct from Dell though, and it will be a Dell chap who comes to your home. Advice is a good place to buy a new computer, and they have a good range of Dell products - but never go there for anything else.

[Stocky]

On 2/6/2021 at 5:25 PM, FlorC said:

Weird that you can't order on Dell's thailand site

I've bought Dell in Thailand, the Thailand Dell website put me in contact with an authorized local Dell supplier and they quoted me for the build I wanted. 

[FlorC]

23 hours ago, Stocky said:

I've bought Dell in Thailand, the Thailand Dell website put me in contact with an authorized local Dell supplier and they quoted me for the build I wanted. 

How did you contact Dell in Thailand ?

[elfpattaya]

https://www.dell.com/support/contents/en-th/category/contact-information?lwp=rt

 

Dell Premium Support โทร 02-670-7252

 

 

[FlorC]

^ Yes , I already found that , but besides a telephone number there is no email or chat .

For order support , you need an order number.

[Eindhoven]

5 hours ago, FlorC said:

How did you contact Dell in Thailand ?

 

https://www.dell.com/th/p/

[2530Ubon]

1 hour ago, FlorC said:

^ Yes , I already found that , but besides a telephone number there is no email or chat .

For order support , you need an order number.

You can't order online from Dell - you must visit an authorised seller.

 

The Advice shops are virtually everywhere - you can usually find them near a Big C or Tesco Lotus. You can order online or visit a store.

https://www.advice.co.th/product/notebook/notebook-dell

[FlorC]

2 hours ago, Eindhoven said:

https://www.dell.com/th/p/

Yes , I've found that too and send it 2 days ago , no reply and the Enquiry form asks for state and state code ? US ?

The locate Dell retailers near your , I did that too .

Seems only 4 near Bangkok , nothing up north , so that is a dead end.

 

I'm not dumb , I know how to navigate a site , but it's all dead ends , that's why I ask it here .

[FlorC]

2 hours ago, 2530Ubon said:

The Advice shops are virtually everywhere - you can usually find them near a Big C or Tesco Lotus. You can order online or visit a store.

So they're like JIB.

I haven't seen any , and before people mentioned them here , I had never heard of them.

While I can't open advice.co.th , strangely your link did open for their Dell laptops but everything is in thai, no english button to see where their outlets are , nor does the chat function work.

Are there any in the Phrae area ?

I opened a few links to laptops but no mention of the onsite warranty.

And the bad thai/english keyboard.

Buying from Dell through an authorized dealer you do get the onsite warranty and maybe a non thai keyboard ?

Well invadeIT mentions the onsite warranty.