NoshowJones Posted March 17, 2022 Share Posted March 17, 2022 I am just about to make my third visit to my local Bangkok Bank which is 15k from my home. When I try to use my debit card online a notice comes up saying " your card is temporary disabled for online authentication" this has been going on for two weeks now, in that time I have visited the bank on two occasions, both times being told everything is now fixed, emailed them on another two occasions and had no answer. What else can I do? Link to comment Share on other sites More sharing options...
Popular Post tonray Posted March 17, 2022 Popular Post Share Posted March 17, 2022 (edited) I have found different branches vary greatly in service levels. I live near the Central Westgate Mall where all the banks have a branch. The Bangkok Bank branch inside the mall is terrible, often hours long queues to get something done and seemingly nobody knows what they are actually doing. I often leave in frustration. Across the highway is a branch of the same Bangkok Bank. Before I'm even inside the security guy outside asks me what service I need, if it's a bank letter or statement he walks me upstairs, summons someone behind the desk and I'm taken care of almost immediately. It really depends on personnel in each branch. Try a different branch Edited March 17, 2022 by tonray 6 1 Link to comment Share on other sites More sharing options...
Richard 2020 Posted March 17, 2022 Share Posted March 17, 2022 ALL Bangkok Bank debit cards were blocked for a while It was due to the extensive fraud and quite a few withdrawals from many accounts. It had also caught me! But this is over for a few days! Since the branch will have probably slept through the activation. For this reason, I have issued a VISA credit card, since such a thing does not happen! Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 1 minute ago, Richard 2020 said: ALL Bangkok Bank debit cards were blocked for a while It was due to the extensive fraud and quite a few withdrawals from many accounts. It had also caught me! But this is over for a few days! Since the branch will have probably slept through the activation. For this reason, I have issued a VISA credit card, since such a thing does not happen! Both my Bangkok Bank and UK bank are Mastercard. This is a full fortnight now. my last BB debit card was Visa, now I have a new Mastercard. Link to comment Share on other sites More sharing options...
Richard 2020 Posted March 17, 2022 Share Posted March 17, 2022 Bangkok Bank no longer works with VISA as a DEBIT CARD! Mastercard only! The question is, Do you have a debit card, then like ALL Bangko Bank debit cards, it has been blocked! A DEBIT CARD with the Mastercard symbol is not a CREDIT CARD!! 1 Link to comment Share on other sites More sharing options...
Richard 2020 Posted March 17, 2022 Share Posted March 17, 2022 But my credit card is a VISA Card from Bangkok Bank !!! Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 (edited) 6 minutes ago, Richard 2020 said: Bangkok Bank no longer works with VISA as a DEBIT CARD! Mastercard only! The question is, Do you have a debit card, then like ALL Bangko Bank debit cards, it has been blocked! A DEBIT CARD with the Mastercard symbol is not a CREDIT CARD!! Sorry, I meant to say debit card, not credit card. Edited March 17, 2022 by possum1931 Link to comment Share on other sites More sharing options...
mtls2005 Posted March 17, 2022 Share Posted March 17, 2022 39 minutes ago, possum1931 said: What else can I do? 41 minutes ago, possum1931 said: in that time I have visited the bank on two occasions Don't leave the branch until you've confirmed the card works in the ATM inside/outside the branch. Link to comment Share on other sites More sharing options...
Popular Post Will B Good Posted March 17, 2022 Popular Post Share Posted March 17, 2022 Funny......I have never had any issues......5555 3 Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 3 minutes ago, mtls2005 said: Don't leave the branch until you've confirmed the card works in the ATM inside/outside the branch. OK, but if it works in the ATM, does that mean it will work online? I can use it OK in the likes of Big C. 1 Link to comment Share on other sites More sharing options...
Will B Good Posted March 17, 2022 Share Posted March 17, 2022 1 minute ago, possum1931 said: OK, but if it works in the ATM, does that mean it will work online? I can use it OK in the likes of Big C. Mine works in ATM's but is frequently refused online and occasionally by the likes of Big C and Lotus. 1 Link to comment Share on other sites More sharing options...
Doctor Tom Posted March 17, 2022 Share Posted March 17, 2022 41 minutes ago, tonray said: I have found different branches vary greatly in service levels. That is right. In a way that you don't necessarily find in say the UK (they are all universally terrible there) it is very Branch, and sometimes individual teller, dependent. I find my SCB bank is good, up to a point and only for very straightforward services and the online service is also easy to use and navigate. SCB seem to be slightly ahead of the game in terms of expat service, but that could be just my branch, which is not too far from the local Immigration Office and therefore used to farangs and their needs. 2 Link to comment Share on other sites More sharing options...
tonray Posted March 17, 2022 Share Posted March 17, 2022 I recall having to use an ATM to 'activate' my Kasikorn card for online purchases, otherwise it would fail. One time thing 1 Link to comment Share on other sites More sharing options...
Will B Good Posted March 17, 2022 Share Posted March 17, 2022 4 minutes ago, possum1931 said: OK, but if it works in the ATM, does that mean it will work online? I can use it OK in the likes of Big C. I did go to the Bank to sort out my card being refused occasionally and the teller gave me her phone and told me to ring Customer Services......no one answered. Link to comment Share on other sites More sharing options...
mtls2005 Posted March 17, 2022 Share Posted March 17, 2022 4 minutes ago, possum1931 said: does that mean it will work online? Sorry, I missed the online part. Previously you could use this card online? And then you couldn't? There have been quite a few reports of new local verification systems causing purchases to be blocked. And there is a Bangkok Bank employee who participates here, so they might PM you. Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 1 minute ago, Will B Good said: I did go to the Bank to sort out my card being refused occasionally and the teller gave me her phone and told me to ring Customer Services......no one answered. That is not surprising, this is BB we are talking about. 1 Link to comment Share on other sites More sharing options...
Doctor Tom Posted March 17, 2022 Share Posted March 17, 2022 I get a bit nervous when I realise how very dependent I am on three cards, SCB debit, RBS UK Debit and the fall back RBS UK Credit card and on one UK phone. If any one of those, or a combination, I can be left without any immediate funds. It has happened and no doubt will happen again. Redundancy is the answer of course, but that can get expensive. You can't cover all eventualities. Just last week, my RBS card would not work in the card reader, which I needed to top up my Thai account ready for my extension renewal. It took a UK phone call and 60 pounds of call value to get that fixed. That could have been very embarrassing. 1 Link to comment Share on other sites More sharing options...
mtls2005 Posted March 17, 2022 Share Posted March 17, 2022 You have this card: https://www.bangkokbank.com/en/Personal/Cards/Be1st-Smart-Card/Be1st-Smart-TPN-Mastercard Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 15 minutes ago, mtls2005 said: Sorry, I missed the online part. Previously you could use this card online? And then you couldn't? There have been quite a few reports of new local verification systems causing purchases to be blocked. And there is a Bangkok Bank employee who participates here, so they might PM you. I don't know, it is just a new card, I could not use it with Lazada, but could use it in Big C. Hope to get that PM. Link to comment Share on other sites More sharing options...
Dart12 Posted March 17, 2022 Share Posted March 17, 2022 is there a better recommended thai bank? I was going to open an account here soon. Link to comment Share on other sites More sharing options...
NoshowJones Posted March 17, 2022 Author Share Posted March 17, 2022 16 minutes ago, mtls2005 said: You have this card: https://www.bangkokbank.com/en/Personal/Cards/Be1st-Smart-Card/Be1st-Smart-TPN-Mastercard Yes, that is the one. Link to comment Share on other sites More sharing options...
Kwasaki Posted March 17, 2022 Share Posted March 17, 2022 1 hour ago, possum1931 said: What else can I do? Dunno about you but wife telephones them if I have problem. That said my Bkk Bank in New Sukhothai has been OK they text me if something is happening. The small associated branch in I use in Big C is good never have to wait. Link to comment Share on other sites More sharing options...
mtls2005 Posted March 17, 2022 Share Posted March 17, 2022 5 minutes ago, possum1931 said: I could not use it with Lazada Yes, quite a few threads recently on issues with Lazada's new verification system. I haven't followed this issue closely. 1 Link to comment Share on other sites More sharing options...
Kwasaki Posted March 17, 2022 Share Posted March 17, 2022 2 minutes ago, Dart12 said: is there a better recommended thai bank? I was going to open an account here soon. I would only say it's not necessary what Bank is the best it's what branch near where you live is recommended. 2 Link to comment Share on other sites More sharing options...
1FinickyOne Posted March 17, 2022 Share Posted March 17, 2022 19 minutes ago, Dart12 said: is there a better recommended thai bank? mostly it is not the bank but the workers in each individual branch... I do like kasi for my money transfers in to Thailand... 1 Link to comment Share on other sites More sharing options...
BE88 Posted March 17, 2022 Share Posted March 17, 2022 And for years that I have closed everything with the Bangkok Bank because the problems have become insurmountable and the English of the lady with whom I was in telephone relation to solve my problems was incomprehensible. 1 Link to comment Share on other sites More sharing options...
Will B Good Posted March 17, 2022 Share Posted March 17, 2022 2 minutes ago, 1FinickyOne said: mostly it is not the bank but the workers in each individual branch... I do like kasi for my money transfers in to Thailand... He should have surveyed the various branches surely....... before moving near one? 1 Link to comment Share on other sites More sharing options...
BritManToo Posted March 17, 2022 Share Posted March 17, 2022 TPN (Thai Payment Network) is always a problem. They aren't real Mastercards and like everything online run by Thai's often don't work. 2 Link to comment Share on other sites More sharing options...
worgeordie Posted March 17, 2022 Share Posted March 17, 2022 Never had a problem using CASH (remember that) at Big C or any other stores and even COD from LaZaDa , Shoppe , Less problem's when you live in the past.......???? things were simpler then. gad Worgeordie 2 Link to comment Share on other sites More sharing options...
userabcd Posted March 17, 2022 Share Posted March 17, 2022 1 hour ago, possum1931 said: Both my Bangkok Bank and UK bank are Mastercard. This is a full fortnight now. my last BB debit card was Visa, now I have a new Mastercard. Yes, widely known that Bangkok Bank do not use visa debit cards, they now isue Mastercard and Union Pay cards. Link to comment Share on other sites More sharing options...
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