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credit card refund, how long?

proton
in Jobs, Economy, Banking, Business, Investments

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Waiting since 23rd April for a refund for test and go booking at a Holiday in Bkk. They told me they instigated it then and would show up on the next card cycle. Nothing on latest statement. Emailing the hotel results in a generic answer ending with them being busy with so many refunds. Is it time to claim a payback from the credit card or wait? Seems to be a long time for a simple refund.

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