Online Payment Issues with SCB Card

[stament]

I have an SCB Promprcard Mastercard which is supposed to be a debit card.  However, when I try to buy things online - e.g. airline tickets and other subscriptions it always seems to decline.  Starting to think it's not a true debit card like my UK debit card and hence retailers decline it.  

 

Does anyone else have any issues with online payments using this or similar cards.  Starting to think I might need a Thai credit card.  I have a UK one but I want to use my Thai account as the transaftions are in THB.

 

Thanks in advance.

 

[MJCM]

Do you have the SCB App? Check if ONLINE payments are disabled!

 

[stament]

Thanks @MJCM for the swift response.  How do you access the above screen in the app please as I can't see it in settings.

[MJCM]

Main Screen bottom left, Icon next to Home Icon click that (looks like a bankbook)

 

- In the screen that follows, scroll down, until you see Debit & Atm Cards click that

- In the screen that follows, click services

 

 

 

Edited June 6, 2022 by MJCM

[Tony M]

I had a similar problem. I went to my local SCB to complain. They put me on the phone with their head office in Bangkok, and I was told that they had started using new security software, and I had not asked for it to be enabled.  I informed them that I was unaware of any new security software as they had not informed me. They apologised, and enabled it while I was on the phone. 

[stament]

Many thanks both, I will go into the branch as I get this message on my app.

 

 

[MJCM]

Goto Settings, Manage Account -

 

1st - See if your Debit card is listed!

2nd - If not, try add account  and see if you can add your Debit Card

 

else, visit branch as you said already ????

Edited June 7, 2022 by MJCM
Added else

[ChaiyaTH]

Need to be enabled for global/only payments usually. Bad idea to use overseas regardless as of also paying with another currency but that's another subject.

[stament]

1 hour ago, MJCM said:

Goto Settings, Manage Account -

 

1st - See if your Debit card is listed!

2nd - If not, try add account  and see if you can add your Debit Card

 

else, visit branch as you said already ????

Thanks, went into the branch.  I was falsely under the impression that the clerk had previously added it for me.  All done, now just need to test it.

 

Many thanks

 

[stament]

59 minutes ago, ChaiyaTH said:

Need to be enabled for global/only payments usually. Bad idea to use overseas regardless as of also paying with another currency but that's another subject.

exactly why I wanted to use my THB card not my GBP one.

[VocalNeal]

3 hours ago, stament said:

However, when I try to buy things online - e.g. airline tickets and other subscriptions it always seems to decline. 

Get a Planet SCB card? 

 

 

Yes it is a prepaid card but...

Edited June 7, 2022 by VocalNeal