agg211 Posted September 11, 2022 Share Posted September 11, 2022 My Thai bank card has expired. Can I just go to any of my bank's branches to replace it? It was issued in another city, so very inconvenient if I have to go there. Link to comment Share on other sites More sharing options...
metisdead Posted September 11, 2022 Share Posted September 11, 2022 Moving to the Banking forum. Link to comment Share on other sites More sharing options...
Ralf001 Posted September 11, 2022 Share Posted September 11, 2022 If your passport number matches the number that is on file you can obtain a new card at any branch. If you have a new passport but have not update the number on file you will need to go to the branch where the account was opened. 1 1 Link to comment Share on other sites More sharing options...
agg211 Posted September 11, 2022 Author Share Posted September 11, 2022 The bank card was issued while using my current passport so I guess it matches the number that is on file? Link to comment Share on other sites More sharing options...
FritsSikkink Posted September 11, 2022 Share Posted September 11, 2022 9 minutes ago, agg211 said: The bank card was issued while using my current passport so I guess it matches the number that is on file? What other number do you think they would have used? Link to comment Share on other sites More sharing options...
JayClay Posted September 11, 2022 Share Posted September 11, 2022 32 minutes ago, Ralf001 said: If you have a new passport but have not update the number on file you will need to go to the branch where the account was opened. This may vary from bank to bank. I was certainly able to update my passport information and get a new card in a Krugsri branch that wasn't the same branch in which I opened the account (different province). 1 Link to comment Share on other sites More sharing options...
CharlieH Posted September 11, 2022 Share Posted September 11, 2022 26 minutes ago, FritsSikkink said: What other number do you think they would have used? In my banks case the number on my yellow tabien bahn /ID Card, they dont have /use my passport at all. 2 Link to comment Share on other sites More sharing options...
Ralf001 Posted September 11, 2022 Share Posted September 11, 2022 9 minutes ago, JayClay said: This may vary from bank to bank. I was certainly able to update my passport information and get a new card in a Krugsri branch that wasn't the same branch in which I opened the account (different province). I bank with Kasikorn and BKK. My post reflects my experience with them. 1 Link to comment Share on other sites More sharing options...
Liverpool Lou Posted September 11, 2022 Share Posted September 11, 2022 23 minutes ago, JayClay said: I was certainly able to update my passport information and get a new card in a Krugsri branch that wasn't the same branch in which I opened the account (different province). My experience was similar with Bangkok Bank when I needed to update that information; a local "mall" branch were happy to do it to save me the trip to the Head Office. 1 Link to comment Share on other sites More sharing options...
Liverpool Lou Posted September 11, 2022 Share Posted September 11, 2022 1 hour ago, agg211 said: My Thai bank card has expired. Can I just go to any of my bank's branches to replace it? It was issued in another city, so very inconvenient if I have to go there. Contact their English-speaking call centre and ask them, the number's on the card. 1 Link to comment Share on other sites More sharing options...
Ralf001 Posted September 11, 2022 Share Posted September 11, 2022 25 minutes ago, Liverpool Lou said: My experience was similar with Bangkok Bank when I needed to update that information; a local "mall" branch were happy to do it to save me the trip to the Head Office. Shows the inconsistency between branches. I tried to update passport deets at two different branches in Pattaya, both refused and said I had to go to the branch the account was opened. Had to get a new debit card from K Bank, old passport on record.... refused to give me a card citing I had to update details at branch account opened..... which is in BKK. I opened another account and transferred to money across... Took less than 15 mins.... compared to a 3 to 4 hour round trip to BKK !! 2 Link to comment Share on other sites More sharing options...
NanLaew Posted September 11, 2022 Share Posted September 11, 2022 24 minutes ago, Ralf001 said: Had to get a new debit card from K Bank, old passport on record.... refused to give me a card citing I had to update details at branch account opened..... which is in BKK. I opened another account and transferred to money across... Took less than 15 mins.... compared to a 3 to 4 hour round trip to BKK !! And that's precisely what they wanted you to do. Now they can win the inter-branch "sign up a new customer" competition. It counts customers the same way that TAT counts tourists. Link to comment Share on other sites More sharing options...
Ralf001 Posted September 11, 2022 Share Posted September 11, 2022 21 minutes ago, NanLaew said: And that's precisely what they wanted you to do. Now they can win the inter-branch "sign up a new customer" competition. It counts customers the same way that TAT counts tourists. Kudo's to them if such a competition exists. FWIW I stopped transfering money to that account at that time and when the balance went to zero I cut the card and bank book and tossed them. Link to comment Share on other sites More sharing options...
Neeranam Posted September 13, 2022 Share Posted September 13, 2022 On 9/11/2022 at 9:14 AM, CharlieH said: In my banks case the number on my yellow tabien bahn /ID Card, they dont have /use my passport at all. I lost a bank card Krung Thai yesterday. I went to the nearest branch and got a new one just using my Thai ID card. I was surprised as my branch is 600 km away. Also, when losing the bank book, you need to go to the police station to file a report. 1 Link to comment Share on other sites More sharing options...
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