Popular Post snoop1130 31125 Posted February 21 Popular Post Share Posted February 21 Thai Airways is promising to investigate after a passenger accused cabin crew of failing to clear food trays from passengers’ folding tray tables prior to landing. TikTok user “Praewa_panicha” posted a video clip last Friday, which has since gone viral, saying both she and her two flying companions had to hold down their food trays as the aircraft descended and landed. Praewa was on a Thai Airways flight from Singapore’s Changi Airport to Bangkok’s Suvarnabhumi Airport when she filmed the clip, which shows 3 food trays on the folding tables of 3 seats. As the flight lands, a bottle of water falls from one tray. Praewa says that prior to landing, she used the call bell to get the attention of the cabin crew, but nobody came to collect the tray or instruct the passengers to stow their tray tables or check for other general safety procedures before landing. She says an announcement was made that the plane was descending and preparing to land and passengers were told to ensure their seat belts were fastened. However, the food trays remained on the 3 tables in front of Praewa and her friends. After the plane landed, Praewa says she had to leave her seat to ask cabin crew to remove the food trays. After posting her video on TikTok, the clip quickly gathered over 5,700 reactions and over 360 comments, according to a Nation Thailand report. In a statement posted on Facebook, Thai Airways says it has launched an investigation into the incident. “Thai Airways International would like to explain that the company has learned of the incident and did not ignore it. The incident may have happened because of several factors and the company is in the process of an urgent investigation to find the facts.” Full Story: https://phuket-go.com/phuket-news/national-news/thai-airways-investigates-cabin-crew-incident-tray-gate/ -- © Copyright Phuket GO 2023-02-21 - Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here. The most versatile and flexible rental investment and holiday home solution in Thailand - click for more information. 1 18 Link to post Share on other sites More sharing options...
Popular Post SatEng 366 Posted February 21 Popular Post Share Posted February 21 Similar thing happened to me last week on the Thai flight from Singapore to Bangkok Stewardess served tea/coffee to the passenger next to me but forgot about me I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing Not enough to make a fuss about but good job I had not put the light on for anything serious Seems this crew need retraining 8 1 3 Link to post Share on other sites More sharing options...
Popular Post roo860 21079 Posted February 21 Popular Post Share Posted February 21 3 minutes ago, SatEng said: Similar thing happened to me last week on the Thai flight from Singapore to Bangkok Stewardess served tea/coffee to the passenger next to me but forgot about me I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing Not enough to make a fuss about but good job I had not put the light on for anything serious Seems this crew need retraining Checking their Facebook likes. 1 1 4 Link to post Share on other sites More sharing options...
Popular Post rbkk 1856 Posted February 21 Popular Post Share Posted February 21 This, along with the over charging, are the reasons they are cancelling routes; no bookings. 10 2 Link to post Share on other sites More sharing options...
bangon04 3410 Posted February 21 Share Posted February 21 The take off and landing checks are usually not strong at thai. Handbags and shopping are regularly left out, and the cellphone rules are no longer enforced apparently. 1 1 Link to post Share on other sites More sharing options...
Popular Post Bim Smith 1578 Posted February 21 Popular Post Share Posted February 21 Their service used to be brilliant that's why I always flew on them. Went to the UK last year and never again. If you don't get the basics right the airline is doomed. 12 Link to post Share on other sites More sharing options...
Popular Post 4MyEgo 23996 Posted February 21 Popular Post Share Posted February 21 Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course. As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically. They will join Jetstar who have lost my international business for the past decade. 4 2 1 Link to post Share on other sites More sharing options...
Popular Post Olmate 3721 Posted February 21 Popular Post Share Posted February 21 13 hours ago, SatEng said: Similar thing happened to me last week on the Thai flight from Singapore to Bangkok Stewardess served tea/coffee to the passenger next to me but forgot about me I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing Not enough to make a fuss about but good job I had not put the light on for anything serious Seems this crew need retraining Ever think about "Excuse me, I will have a tea/coffee"!? 1 2 5 Link to post Share on other sites More sharing options...
Popular Post Nicholas Paul KNIGHT 710 Posted February 21 Popular Post Share Posted February 21 AH the incompetent management investigating the incompetent flight crew. the reason will be forgetfulness and incompetence, why investigate wasting time and money. Tell them to do the job or lose the job..simple 2 2 Link to post Share on other sites More sharing options...
Popular Post dallen52 2724 Posted February 21 Popular Post Share Posted February 21 Still waiting for the $526 flight credit for the cancellation due to covid. Back in March 2020. Lost count of the calls. Emails. And face to face conversations at the airport. Very poor service. 6 1 2 Link to post Share on other sites More sharing options...
Popular Post Bangkok Barry 17717 Posted February 22 Popular Post Share Posted February 22 The same thing has happened with me, maybe more than once over the years. Food tray not taken away before landing. They have hours to serve and clear away, but everything is left until the last minute until they run out of time. Sound familiar? It's the Thai way. 9 Link to post Share on other sites More sharing options...
Popular Post nauseus 19244 Posted February 22 Popular Post Share Posted February 22 It's a safety issue. If the crew can't follow their own pre-landing procedures, then that sends a poor message that potential customers will note with disdain. 8 Link to post Share on other sites More sharing options...
Popular Post zzaa09 9451 Posted February 22 Popular Post Share Posted February 22 7 minutes ago, Bangkok Barry said: The same thing has happened with me, maybe more than once over the years. Food tray not taken away before landing. They have hours to serve and clear away, but everything is left until the last minute until they run out of time. Sound familiar? It's the Thai way. Easy resolve. Set your tray, unassumingly, on the passage aisle. That'll get their attention. 9 1 5 1 2 Link to post Share on other sites More sharing options...
ROGER DUNN 150 Posted February 22 Share Posted February 22 Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok??? 1 1 1 Link to post Share on other sites More sharing options...
Popular Post Denim 21760 Posted February 22 Popular Post Share Posted February 22 Crew need basic trayning. 1 1 2 8 Link to post Share on other sites More sharing options...
mikebell 21126 Posted February 22 Share Posted February 22 3 hours ago, 4MyEgo said: Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course. As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically. They will join Jetstar who have lost my international business for the past decade. Finnair is top of my <deleted>list. 1 Link to post Share on other sites More sharing options...
JoePai 10944 Posted February 22 Share Posted February 22 7 minutes ago, Denim said: Crew need basic trayning. LOL - too early for that 😂 Link to post Share on other sites More sharing options...
Popular Post VBF 4104 Posted February 22 Popular Post Share Posted February 22 Was forced to fly on Thai in March 2020 when UAE closed its airspace and Emirates couldn't fly. Same Business Class, same aircraft (A380) - NOTHING about Thai is even close to Emirates: cabin layout, service, food quality, friendliness - just NOTHING! Happy to be back using Emirates (they even held my cancelled flight for 3 years with no fuss or expense) 3 1 Link to post Share on other sites More sharing options...
zzaa09 9451 Posted February 22 Share Posted February 22 10 minutes ago, ROGER DUNN said: Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok??? Ah.......they're broke? Link to post Share on other sites More sharing options...
Popular Post jacko45k 39373 Posted February 22 Popular Post Share Posted February 22 17 minutes ago, zzaa09 said: Easy resolve. Set your tray, unassumingly, on the passage aisle. That'll get their attention. Works for those sat by the aisle...... They are just trying to keep those nuisance passengers in their seats! 2 2 Link to post Share on other sites More sharing options...
Popular Post jacko45k 39373 Posted February 22 Popular Post Share Posted February 22 (edited) 12 minutes ago, ROGER DUNN said: Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok??? We took the Indians, then the Russians, next the Chinese, but Ozzies from Perth...NEVER!😁 Edited February 22 by jacko45k 5 Link to post Share on other sites More sharing options...
Jack Cook 271 Posted February 22 Share Posted February 22 Like most airlines now. They have gone to the dogs, there utterly crappy business class is just that, utterly crappy. I only use them because they go directly to Bangkok. 2 Link to post Share on other sites More sharing options...
Tubulat 215 Posted February 22 Share Posted February 22 1 hour ago, 4MyEgo said: Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course. As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically. They will join Jetstar who have lost my international business for the past decade. Well, I'm still waiting for my refund from Thai from my flight back from Hong Kong to Bkk from March 2020, where it was not allowed to check in for foreigners but only allowed for Thai people. 1 Link to post Share on other sites More sharing options...
Popular Post actonion 2295 Posted February 22 Popular Post Share Posted February 22 Too much "Mai Pen Rai" Ka in Thailand 2 1 Link to post Share on other sites More sharing options...
Tubulat 215 Posted February 22 Share Posted February 22 25 minutes ago, ROGER DUNN said: Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok??? They also stop direct flight from Belgium to Thailand and v.v. without any reason. Link to post Share on other sites More sharing options...
Popular Post Smokey and the Bandit 1128 Posted February 22 Popular Post Share Posted February 22 Potentially a very serious lapse of safety? The reason for the tray tables to be up and secured is in case there is an emergency and possible evacuation? 4 Link to post Share on other sites More sharing options...
Olmate 3721 Posted February 22 Share Posted February 22 4 minutes ago, Jack Cook said: Like most airlines now. They have gone to the dogs, there utterly crappy business class is just that, utterly crappy. I only use them because they go directly to Bangkok. Thats a good reason! Link to post Share on other sites More sharing options...
herfiehandbag 12196 Posted February 22 Share Posted February 22 (edited) 15 minutes ago, Tubulat said: They also stop direct flight from Belgium to Thailand and v.v. without any reason. How many used the flight? Perhaps they "consolidated" the route to Amsterdam - Bangkok. High value/low bulk cargo is an important consideration in deciding route viability - I suspect for that, Amsterdam is a more attractive option. Edited February 22 by herfiehandbag Link to post Share on other sites More sharing options...
Popular Post actonion 2295 Posted February 22 Popular Post Share Posted February 22 Let's hope their Aircraft Maintenance staff are not as forgetful as their Cabin crew 3 2 Link to post Share on other sites More sharing options...
Tubulat 215 Posted February 22 Share Posted February 22 1 minute ago, herfiehandbag said: How many used the flight? Perhaps they "consolidated" the route to Amsterdam - Bangkok. It was always 100% occupied. About Amsterdam, that was many years before, somewhere in 2000, after that they change to Brussels. Link to post Share on other sites More sharing options...
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