Thai Airways investigates cabin crew incident – ‘Tray Gate’

[snoop1130]

 

Thai Airways is promising to investigate after a passenger accused cabin crew of failing to clear food trays from passengers’ folding tray tables prior to landing. TikTok user “Praewa_panicha” posted a video clip last Friday, which has since gone viral, saying both she and her two flying companions had to hold down their food trays as the aircraft descended and landed.

 

Praewa was on a Thai Airways flight from Singapore’s Changi Airport to Bangkok’s Suvarnabhumi Airport when she filmed the clip, which shows 3 food trays on the folding tables of 3 seats. As the flight lands, a bottle of water falls from one tray. Praewa says that prior to landing, she used the call bell to get the attention of the cabin crew, but nobody came to collect the tray or instruct the passengers to stow their tray tables or check for other general safety procedures before landing.

 

She says an announcement was made that the plane was descending and preparing to land and passengers were told to ensure their seat belts were fastened. However, the food trays remained on the 3 tables in front of Praewa and her friends.

 

After the plane landed, Praewa says she had to leave her seat to ask cabin crew to remove the food trays. After posting her video on TikTok, the clip quickly gathered over 5,700 reactions and over 360 comments, according to a Nation Thailand report.

 

In a statement posted on Facebook, Thai Airways says it has launched an investigation into the incident.

 

“Thai Airways International would like to explain that the company has learned of the incident and did not ignore it. The incident may have happened because of several factors and the company is in the process of an urgent investigation to find the facts.”

 

Full Story: https://phuket-go.com/phuket-news/national-news/thai-airways-investigates-cabin-crew-incident-tray-gate/

 

-- © Copyright Phuket GO 2023-02-21

 

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[SatEng]

Similar thing happened to me last week on the Thai flight from Singapore to Bangkok

Stewardess served tea/coffee to the passenger next to me but forgot about me

I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing

Not enough to make a fuss about but good job I had not put the light on for anything serious

Seems this crew need retraining

[roo860]

3 minutes ago, SatEng said:

Similar thing happened to me last week on the Thai flight from Singapore to Bangkok

Stewardess served tea/coffee to the passenger next to me but forgot about me

I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing

Not enough to make a fuss about but good job I had not put the light on for anything serious

Seems this crew need retraining

Checking their Facebook likes.

[rbkk]

This, along with the over charging, are the reasons they are cancelling routes; no bookings.

[bangon04]

The take off and landing checks are usually not strong at thai.  Handbags and shopping are regularly left out, and the cellphone rules are no longer enforced apparently.

[Bim Smith]

Their service used to be brilliant that's why I always flew on them. Went to the UK last year and never again. If you don't get the basics right the airline is doomed. 

[4MyEgo]

Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course.

 

As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically.

 

They will join Jetstar who have lost my international business for the past decade.

[Olmate]

13 hours ago, SatEng said:

Similar thing happened to me last week on the Thai flight from Singapore to Bangkok

Stewardess served tea/coffee to the passenger next to me but forgot about me

I put the "call attendant" light in but it was ignored for 45 minutes until we were just landing

Not enough to make a fuss about but good job I had not put the light on for anything serious

Seems this crew need retraining

Ever think about "Excuse me, I will have a tea/coffee"!? 

[Nicholas Paul KNIGHT]

AH the incompetent management investigating the incompetent flight crew. the reason will be forgetfulness and incompetence, why investigate wasting time and money. Tell them to do the job or lose the job..simple 

[dallen52]

Still waiting for the $526 flight credit for the cancellation due to covid. 

Back in March 2020.

Lost count of the calls.

Emails.

And face to face conversations at the airport. 

Very poor service. 

[Bangkok Barry]

The same thing has happened with me, maybe more than once over the years. Food tray not taken away before landing. They have hours to serve and clear away, but everything is left until the last minute until they run out of time. Sound familiar? It's the Thai way.

[nauseus]

It's a safety issue. If the crew can't follow their own pre-landing procedures, then that sends a poor message that potential customers will note with disdain.

[zzaa09]

7 minutes ago, Bangkok Barry said:

The same thing has happened with me, maybe more than once over the years. Food tray not taken away before landing. They have hours to serve and clear away, but everything is left until the last minute until they run out of time. Sound familiar? It's the Thai way.

Easy resolve. 

Set your tray, unassumingly, on the passage aisle. 

That'll get their attention. 

[ROGER DUNN]

Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok???

[Denim]

Crew need basic trayning.

[mikebell]

3 hours ago, 4MyEgo said:

Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course.

 

As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically.

 

They will join Jetstar who have lost my international business for the past decade.

Finnair is top of my <deleted>list.

[JoePai]

7 minutes ago, Denim said:

Crew need basic trayning.

LOL - too early for that  ????

[VBF]

Was forced to fly on Thai in March 2020 when UAE closed its airspace and Emirates couldn't fly. Same Business Class, same aircraft (A380) - NOTHING about Thai is even close to Emirates: cabin layout, service, food quality, friendliness - just NOTHING!

 

Happy to be back using Emirates (they even held my cancelled flight for 3 years with no fuss or expense)

[zzaa09]

10 minutes ago, ROGER DUNN said:

Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok???

Ah.......they're broke? 

[jacko45k]

17 minutes ago, zzaa09 said:

Easy resolve. 

Set your tray, unassumingly, on the passage aisle. 

That'll get their attention. 

Works for those sat by the aisle......

They are just trying to keep those nuisance passengers in their seats!

[jacko45k]

12 minutes ago, ROGER DUNN said:

Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok???

We took the Indians, then the Russians, next the Chinese, but Ozzies from Perth...NEVER!????

Edited February 22, 2023 by jacko45k

[Jack Cook]

Like most airlines now. They have gone to the dogs, there utterly crappy business class is just that, utterly crappy. I only use them because they go directly to Bangkok.

[Tubulat]

1 hour ago, 4MyEgo said:

Flew with them in October last year after an absence of at least 6 years due to higher than expected air fares at the time that I would fly with them, that said, I used to use them often as my carrier of choice and when I flew in with them in October, I had no complaints, so can only give good comments about Thai Airways during the times I have used them, i.e. they are my preferred choice, subject to fare price of course.

 

As for AirAsia, well, still waiting for my domestic fare refund since October last year (connecting flight) as they advised me in August last year that they were cancelling my connecting flight, and said I would receive a full refund within 3 months, it's now been 6 months and no one is replying to my emails, so AirAsia is a carrier I won't be using again, and that will be lost revenue for them as they were my preferred carrier domestically.

 

They will join Jetstar who have lost my international business for the past decade.

Well, I'm still waiting for my refund from Thai from my flight back from Hong Kong to Bkk from March 2020, where it was not allowed to check in for foreigners but only allowed for Thai people.

[actonion]

Too much "Mai Pen Rai" Ka   in Thailand 

[Tubulat]

25 minutes ago, ROGER DUNN said:

Can Anyone tell me why Thai has Stopped Flying from Perth ( Aus ) to Bangkok???

They also stop direct flight from Belgium to Thailand and v.v. without any reason.

[Smokey and the Bandit]

Potentially a very serious lapse of safety? The reason for the tray tables to be up and secured is in case there is an emergency and possible evacuation?

[Olmate]

4 minutes ago, Jack Cook said:

Like most airlines now. They have gone to the dogs, there utterly crappy business class is just that, utterly crappy. I only use them because they go directly to Bangkok.

Thats a good reason! 

[herfiehandbag]

15 minutes ago, Tubulat said:

They also stop direct flight from Belgium to Thailand and v.v. without any reason.

How many used the flight? Perhaps they "consolidated" the route to Amsterdam - Bangkok.

 

High value/low bulk cargo is an important consideration in deciding route viability - I suspect for that, Amsterdam is a more attractive option.

 

 

Edited February 22, 2023 by herfiehandbag

[actonion]

Let's hope their Aircraft Maintenance staff  are not as forgetful as their Cabin crew 

[Tubulat]

1 minute ago, herfiehandbag said:

How many used the flight? Perhaps they "consolidated" the route to Amsterdam - Bangkok.

 

 

It was always 100% occupied.

About Amsterdam, that was many years before, somewhere in 2000, after that they change to Brussels.