Bangkok Bank app PITA setup when using a new phone

[ianguygil]

I spend my own time helping on here and am not inclined to spend time on people who give me attitude like this. I have helped many people here but only if they are polite and at least to some extent grateful. 

Thank you. 

[bamnutsak]

On 1/11/2024 at 1:38 PM, ianguygil said:

To enhance transaction security and application efficiency as well as support new features, upcoming Bangkok Bank Mobile Banking versions will only be supported on iOS version 13.0 & above and Android version 7.0 & above from September 21, 2023 onwards.

 

 

Updated information, no clue if it is still accurate...

 

1. What devices are compatible with Bangkok Bank Mobile Banking?

 

To enhance transaction security and application efficiency as well as support new features, upcoming Bangkok Bank Mobile Banking versions will only be supported on iOS version 13.0 & above and Android version 8.0 & above from March 21, 2024 onwards.

 

https://www.bangkokbank.com/en/Personal/Digital-Banking/Bualuang-mBanking

 

 

https://www.bangkokbank.com/en/Personal/Digital-Banking/Bualuang-mBanking/FAQ?utm_source=website&utm_medium=referral&utm_campaign=revamp-mb-lp-faqs-en

 

 

[Mavideol]

5 hours ago, bamnutsak said:

 

 

Updated information, no clue if it is still accurate...

 

1. What devices are compatible with Bangkok Bank Mobile Banking?

 

To enhance transaction security and application efficiency as well as support new features, upcoming Bangkok Bank Mobile Banking versions will only be supported on iOS version 13.0 & above and Android version 8.0 & above from March 21, 2024 onwards.

 

https://www.bangkokbank.com/en/Personal/Digital-Banking/Bualuang-mBanking

 

 

https://www.bangkokbank.com/en/Personal/Digital-Banking/Bualuang-mBanking/FAQ?utm_source=website&utm_medium=referral&utm_campaign=revamp-mb-lp-faqs-en

 

 

Bangkok bank Only allow you to use 1 device for mobile banking, maybe SCB allows more than 1, I don't know as I don't work with SCB, what I know is that Bangkok bank needs to remove your old device EID number from their service, after that they will activate the new device with new EID number.... but you can keep listening to some BS from somebody pretending to know or do as I did and go to the branch to complete the set-up, up to you

 

there was a forum about that here ....   Bangkok Bank app PITA setup when using a new phone

 

 

 

[ianguygil]

On 6/8/2024 at 12:48 PM, Mavideol said:

Bangkok bank Only allow you to use 1 device for mobile banking, maybe SCB allows more than 1, I don't know as I don't work with SCB, what I know is that Bangkok bank needs to remove your old device EID number from their service, after that they will activate the new device with new EID number.... but you can keep listening to some BS from somebody pretending to know or do as I did and go to the branch to complete the set-up, up to you

 

there was a forum about that here ....   Bangkok Bank app PITA setup when using a new phone

 

 

 

We are complying with a central bank requirement (BOT) to restrict it to 1 device. Before this ruling we allowed up to 5. I can't speak for SCB. 

[bamnutsak]

I sorted out enabling my new phone with the Bangkok Bank mobile app.

I went to my branch and there the rep. pulled up my record. She had to add a head-shot (from her PC-attached camera) to my record. After that I could get past the initial Get Started screen (Passport + DoB). Then requested an SMS OTP, added a recorded headhsot (using my phone's camera), turn left, turn right, blink three times. Set up a PIN. Bingo all done.

 

 

 

[The Fugitive]

10 minutes ago, bamnutsak said:

I sorted out enabling my new phone with the Bangkok Bank mobile app.

I went to my branch and there the rep. pulled up my record. She had to add a head-shot (from her PC-attached camera) to my record. After that I could get past the initial Get Started screen (Passport + DoB). Then requested an SMS OTP, added a recorded headhsot (using my phone's camera), turn left, turn right, blink three times. Set up a PIN. Bingo all done.

Agree it's painless.

[Mavideol]

23 hours ago, bamnutsak said:

I sorted out enabling my new phone with the Bangkok Bank mobile app.

I went to my branch and there the rep. pulled up my record. She had to add a head-shot (from her PC-attached camera) to my record. After that I could get past the initial Get Started screen (Passport + DoB). Then requested an SMS OTP, added a recorded headhsot (using my phone's camera), turn left, turn right, blink three times. Set up a PIN. Bingo all done.

 

 

 

didn't I told you that a couple of times, never a thank you, don't expect too much help

[Mavideol]

On 6/11/2024 at 3:34 PM, ianguygil said:

We are complying with a central bank requirement (BOT) to restrict it to 1 device. Before this ruling we allowed up to 5. I can't speak for SCB. 

I didn't complain about it, was simply explaining the process

[ianguygil]

18 minutes ago, Mavideol said:

I didn't complain about it, was simply explaining the process

I didn't say you were complaining. Just explained the facts/. 

[ignis]

It is all very difficult, I had SCB App on my old phone Android 7 no problems,  New phone Android 11 could not get it to work at all + a young guy in the Village tried for me still will not work, so took it into SCB Bank they tried and tried for over 1 hour still will not work..........  They had to delete  the Appm off my old phone so they could install on new phone  !!

 

So 18 month later still cannot use, Another Branch of SCB also tried but totally failed, they even tried to put it back on my old phone also will not work..  Before going in to SCB Branch and them deleting it off the off phone used my old phone just to pay the bill via App...

big problem and right pain, as always paid AIS + water + Electric bills via the SCB App every month,  now often late paying + having to pay late fee/ charges,  do not get out much these days. [no idea how to use at ATM for paying anything + nearest ATM is to far for me to walk]

[Caldera]

On 6/12/2024 at 1:59 PM, The Fugitive said:

Agree it's painless.

 

I wouldn't call having to go to the branch just to switch phones "painless". It's a hassle at best, and outright impossible if you're forced to replace your phone while being abroad.

 

It used to be painless, when you simply had to enter your information on your new phone and they sent you an OTP to confirm.

[The Fugitive]

14 minutes ago, Caldera said:

 

I wouldn't call having to go to the branch just to switch phones "painless". It's a hassle at best, and outright impossible if you're forced to replace your phone while being abroad.

 

It used to be painless, when you simply had to enter your information on your new phone and they sent you an OTP to confirm.

Agree. It depends how mobile you are and how far out of your way you have to go to your bank branch. I can understand the security concerns now that we are limited to installing their app upon one device only. Changing that device could indicate a potential security issue and that's why they want to see us in person.  

[SEAsia Traveler]

On 6/12/2024 at 1:52 PM, bamnutsak said:

I sorted out enabling my new phone with the Bangkok Bank mobile app.

I went to my branch and there the rep. pulled up my record. She had to add a head-shot (from her PC-attached camera) to my record. After that I could get past the initial Get Started screen (Passport + DoB). Then requested an SMS OTP, added a recorded headhsot (using my phone's camera), turn left, turn right, blink three times. Set up a PIN. Bingo all done.

 

 

 

That was my experience as well, at the Exchange Tower branch in Bangkok.

 

One additional step for me was updating new Thai phone number, which took about 48 hours to process. After that, I could login into the app on the new phone.

[Lost Nomad]

I recently opened my BB acccount and had requested ibanking & mbanking access.  ibanking is working as expected.  I'm having an issue where mbanking can't verify my phone number (never proceeds beyond step where I should receive SMS after I enter passport & DOB and accept the very long agreement verbiage), but I'm in communication with mbanking help desk so hopefully I'll eventually have mbanking capability.

 

I'm hoping to pay rent to landlord (Kbank account), PEA utility bill, and PWA utility bill.  I setup my landlord as a 3rd party payee in ibanking (so I received SMS to verify it was me adding a 3rd party).  I did see the PWA listed as a bill that can be paid, but I did not see PEA listed.

 

I also went to a BB ATM machine to see what capabilities it had.  I could pay a 3rd party, but I'd need to bring my landlord's account information to the ATM since it didn't seem to see that I had saved it on my ibanking.  I also saw the PWA listed, but wasn't sure if I needed to enter the bill account number or if the ATM could scan/read the bill somehow.  I also didn't see the PEA listed anywhere (which I the main reason I wanted to examine the ATM options).

 

At this point it looks like I'll pay my rent and PWA bill with ibanking.  PEA will be paid at 7/11 since I don't want to setup any sort of direct debit arrangement which would require adding the PEA app and getting PEA paperwork to take to BB (or so I've read).  I like to keep my payments off autopilot.  It's unfortunate that without mbanking I have no pay by QR capability so those businesses that no longer accept cash will lose me as a customer.