The Social Security program is currently facing "a customer service crisis," according to the Social Security Administration's (SSA) new commissioner, former Maryland Governor Martin O'Malley.

 

"We're in a customer service crisis right now," O'Malley said, talking on the agency's podcast, SSA Talks, in an episode released on Thursday. "It's not normal. It's not acceptable. And it's not right [that] the people who have worked their whole lives to earn benefits should have to wait for 44 minutes, for an hour or more, in order to have their question answered."

 

O'Malley was sworn into his new role in late December 2023, after the SSA came under fire following an investigation that revealed that the agency had asked for billions of dollars back from beneficiaries in overpayments. The investigation was followed by a hearing from the House Ways and Means subcommittee which prompted the SSA to promise a review of its procedures around benefit overpayments.

 

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https://www.msn.com/en-us/money/retirement/social-security-chief-issues-update-crisis/ar-AA1nrPKh

 

Why isn't this item entitled "US Social Security chief ... " so that people can know which country the item relates to before they decide whether to bother or not?

Because it's in the U.S. / Canada Home Country topics subforum???

 

And I don't think Canada has a comparable program that they officially title "Social Security."

 

Maybe eliminate Form 7162 and free up resources there to go elsewhere.