KRUNGTHAI BANK - use of NEXT mobile banking from outside Thailand

[PETERTHEEATER]

When Khrung Thai bank had internet access to personal accounts accessi was easy from almost anywhere in the world.

 

Now, it appears, they and most other Thai banks have switched to 'mobile banking' via a application which, for KTB, is named NEXT.

 

I need to enable access a personal KTB account from the UK and assume that I will need to do this when in Thailand. I shall be arriving next week for a month so will be able to visit my user Branch.

 

Just how customers with imperfect vision are supposed to manage an account from a tiny phone screen is beyond me but I guess I am stuck with it.

 

I should be grateful if someone would lay out the steps required to 'set up' the Next access using an Android device. I understand that a basic requirement is to have a SIMM registered in my name. Presumably that would require Contract post-paid account with the provider. That would provide a Thailand telephone number. Once obtained,  registered with the bank, and NEXT set-up how would one access the account from outside Thailand assuming OTP is required? Since it is Telephone connected 5G/4G and not Internet it's all a mystery to me.

 

 

[Nemises]

As long as your Thai mobile number is valid you will receive the OTP when outside of Thailand free of charge. You use WiFi  or phone data to run the Next app. Still works fine for me outside of Thailand after nearly 2 years abroad. A pair of magnified reading glasses should help read the screen of a phone. 
 

 

 

 

Edited June 23 by Nemises

[scubascuba3]

Get a phone with a big enough screen, 5k baht is enough, branch can talk you through installation of the app

[DrJoy]

39 minutes ago, PETERTHEEATER said:

I understand that a basic requirement is to have a SIMM registered in my name.

Doesn't matter, it should be a Thai sim and registered/updated against your Krungthai account.

 

As @Nemises said you can receive otp free of charge

[Upnotover]

1 hour ago, PETERTHEEATER said:

Presumably that would require Contract post-paid account with the provider.

No.  Prepaid is fine.  Your phone number is registered with your passport and the bank can match that if they so desire.

1 hour ago, PETERTHEEATER said:

would one access the account from outside Thailand assuming OTP is required?

If your bank is going to send OTP's then just turn on the Thai SIM in your phone.  My bank doesn't, and authorisation requests come through the app itself, no phone connection needed.

 

So the steps are simple, get a phone, get the app, try to set it up yourself (you will need to be in Thailand when you do it) and if you can't pop into the bank and they will do it for you.

 

 

[Nemises]

7 hours ago, Upnotover said:

So the steps are simple, get a phone, get the app, try to set it up yourself (you will need to be in Thailand when you do it) and if you can't pop into the bank and they will do it for you.

And remember to turn off your VPN - should one be already on your phone. 

[PETERTHEEATER]

Thank you all for your comments.

Just to be clear, I would need to use the Thai SIMM set to Roaming to recieve the OTP?

The steps would be:

1.     Open the NEXT app on phone and log in.

2.     Expect OTP via Thai SIMM and enter into the app.

3.     Access the account.

 

So, in fact, transactions are Internet based not via phone signal?

[OJAS]

On 6/23/2024 at 5:22 PM, PETERTHEEATER said:

Now, it appears, they and most other Thai banks have switched to 'mobile banking' via a application which, for KTB, is named NEXT.

 

Only KTB and SCB have ditched their internet banking services as far as I know. You may therefore wish to consider opening an account with 1 of the remaining banks which still offer an internet banking service during your upcoming trip to Thailand.

[PETERTHEEATER]

Thank you OJAS. 

[PETERTHEEATER]

I still can't understand it.

When setting-up the NEXT app the app asks user to Scan ID or manually enter the ID number (for Thais) or for foreigners to enter passport number. But, there is no place to do do so

Tapping 'Continue' rolls to the next page which indicates Cannot find data'

Where am I going wrong?

[Nemises]

34 minutes ago, PETERTHEEATER said:

 

Where am I going wrong?

 

 

On 6/23/2024 at 9:54 PM, Upnotover said:

So the steps are simple, get a phone, get the app, try to set it up yourself (you will need to be in Thailand when you do it) and if you can't pop into the bank and they will do it for you.

 

[PETERTHEEATER]

I have a phone, I have the app and I'm in Thailand that's why I was following the advice offered previously but I can't see the page on which to enter the personal ID.

[Nemises]

6 hours ago, PETERTHEEATER said:

I have a phone, I have the app and I'm in Thailand that's why I was following the advice offered previously but I can't see the page on which to enter the personal ID.

 

Pop into the bank and they will do it for you.

[Everyman]

I cannot understand why anyone wants to use the PC version of the online banking apps when the mobile versions are so superior. 

[HampiK]

13 minutes ago, Everyman said:

I cannot understand why anyone wants to use the PC version of the online banking apps when the mobile versions are so superior. 

My best guess would be, that on a PC you can read something easier (use of big screen and big font). So a person with bad eyesight has an easier life to check their amount or do anything else.

But yes, except of maybe the view problems, I also not see any advantage of a PC version.
 

[Nemises]

38 minutes ago, Everyman said:

I cannot understand why anyone wants to use the PC version of the online banking apps when the mobile versions are so superior. 

Some banks (such as KTB) no longer have online banking available on a PC. They (KTB) stopped it nearly two years ago.

 

 

 

Edited July 15 by Nemises

[Everyman]

25 minutes ago, HampiK said:

My best guess would be, that on a PC you can read something easier (use of big screen and big font). So a person with bad eyesight has an easier life to check their amount or do anything else.

But yes, except of maybe the view problems, I also not see any advantage of a PC version.
 

 

All mobile phones support huge text sizes, and many have huge screens. The text can be several inches across if you want 

[PETERTHEEATER]

I spent a hour in my branch making an Internatiol transfer (Outward Remittance) remainng very patient throughout. The employee called Bangkok and then told me she had to have a copy of my (Thai) wife's British Passport because the transfer was to a UK joint account.

 

I had to leave, drive home, get the PP and return at which point it was lunchtime. My previous 'teller' had handed over to another who had to go through all the paperwork again including ringing the Bangkok head office before completing the transaction which took anotner 28 minutes with multiple interruptions.

Using the now redundant PC version I could do this myself in minutes.

 

With a queue of other customers behind me wondering why the 'farang' was taking so long, I left and tried to setup the Mobile app NEXT at home but without luck.

 

Clearly another visit in order. 🙄