TrueMoney denies pre-installing app on mobile devices

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Photo courtesy of ประชาชาติธุรกิจ

 

By Puntid Tantivangphaisal

 

TrueMoney recently addressed concerns following reports implicating the company in the pre-installation of its financial application on mobile phones.

 

Ascend Money, which operates TrueMoney, clarified that the app is legally compliant and operates with the necessary business licences. TrueMoney holds an electronic payment service licence from the Bank of Thailand (BoT), while Ascend Nano is licenced for digital lending.

 

The company firmly stated it has no agreements with any mobile phone manufacturers to pre-install its app from the factory or on devices sold in stores or through retailers. Customers wishing to use TrueMoney must independently download it from the Apple Store (iOS) or Play Store (Android) and consent during the registration and usage processes.

 

 

Ascend Money and its subsidiaries prioritise user data protection and financial transaction security, adhering strictly to laws such as the Personal Data Protection Act. The company ensures data collection and access are carried out only with user permission and as legally required.

 

To further secure financial transactions, TrueMoney has implemented 3X Protection technology, which uses artificial intelligence to detect, intercept, and stop fraudulent activities. This technology includes multi-layer identity verification and blocks access to TrueMoney accounts on devices that have unsafe settings or apps installed, reported KhaoSod.

 

For any questions or further information, customers can contact TrueMoney customer service at 1240 or via Live Chat on the app, available 24 hours a day.

 

Source: The Thaiger

-- 2025-01-14