ID.me login problem. Account suspend, but it's not

[Galong]

A couple of days ago I couldn't sign into my ID.me account (using Windows 11 PC and Chrome browser). I contacted the help desk and they did a video chat to re-verify me.  When I went back, it still didn't work. I got on a VPN and got in. I shouldn't have to lie about where I am as ID.me is global.  Anyway, the next day when I tried to log in I got a message saying my account was temporarily suspended!  I contacted the help desk again and they said I was good to go.  I wasn't... every time I try it says account suspended even though ID.me's agent says it's not... geez.

Am I missing some trick?  

[ChaiyaTH]

Good luck, took me nearly a year to get access in EU again after having a similar issue. 

[bamnutsak]

I can log in to id.me successfully without using a VPN.

[Galong]

8 minutes ago, ChaiyaTH said:

Good luck, took me nearly a year to get access in EU again after having a similar issue. 

Hi Chaiya.  How did you resolve the issue?  Was it something on your computer or mobile settings?  I had no issues until a couple of days ago... suddenly it's mess. 🤦

[Galong]

1 minute ago, bamnutsak said:

I can log in to id.me successfully without using a VPN.

Me too until a couple of days ago. It must be something on my computer. That's what I need help figuring out. 

[jas007]

1 hour ago, Galong said:

A couple of days ago I couldn't sign into my ID.me account (using Windows 11 PC and Chrome browser). I contacted the help desk and they did a video chat to re-verify me.  When I went back, it still didn't work. I got on a VPN and got in. I shouldn't have to lie about where I am as ID.me is global.  Anyway, the next day when I tried to log in I got a message saying my account was temporarily suspended!  I contacted the help desk again and they said I was good to go.  I wasn't... every time I try it says account suspended even though ID.me's agent says it's not... geez.

Am I missing some trick?  

I read yesterday, I think, that D.O.G.E had suspended the unit that runs that site.  Fired all the people.  So maybe it's not a surprise you can't log in.  Fortunately, I did my taxes before that happened, so I was able to log in.  Maybe by next year they'll have a fix. 

[Galong]

23 minutes ago, jas007 said:

I read yesterday, I think, that D.O.G.E had suspended the unit that runs that site.  Fired all the people.  So maybe it's not a surprise you can't log in.  Fortunately, I did my taxes before that happened, so I was able to log in.  Maybe by next year they'll have a fix. 

What are you talking about?  ID.me, the IRS, and My Social Security are working.  I just can't log into ID.me

[Galong]

1 hour ago, ChaiyaTH said:

Good luck, took me nearly a year to get access in EU again after having a similar issue. 

What exactly did you do to remedy the problem?  Any insight would be greatly appreciated.

[Oliver Holzerfilled]

1 hour ago, Galong said:

Me too until a couple of days ago. It must be something on my computer. That's what I need help figuring out. 

 

When they contacted you did they make you reset your password?  And if so, did you reset it to a password you have used previously at any other websites?

[jas007]

24 minutes ago, Galong said:

What are you talking about?  ID.me, the IRS, and My Social Security are working.  I just can't log into ID.me

I'm talking about the fact that D.O.G.E fired all the people that ran the site and shut it down.  Perhaps that's why you can't log in?  You say it's working.  How do you know, if you can't log in? 

[Galong]

49 minutes ago, Oliver Holzerfilled said:

 

When they contacted you did they make you reset your password?  And if so, did you reset it to a password you have used previously at any other websites?

Interesting... no they didn't suggest changing my password. I'll try that this evening when it's US time and I can't get a quicker response. I only use ID.me for SS and IRS logging in.  Thanks for the information. 🙏

[Oliver Holzerfilled]

24 minutes ago, Galong said:

Interesting... no they didn't suggest changing my password. I'll try that this evening when it's US time and I can't get a quicker response. I only use ID.me for SS and IRS logging in.  Thanks for the information. 🙏

 

I've read that they proactively suspend accounts if an associated email address and password show up on a list of known compromised accounts.  If you use your ID.me email account and identical password on any other websites that might explain it.

[Galong]

13 minutes ago, Oliver Holzerfilled said:

 

I've read that they proactively suspend accounts if an associated email address and password show up on a list of known compromised accounts.  If you use your ID.me email account and identical password on any other websites that might explain it.

I only use it on the My Social Security and the IRS accounts... no others.   I've corresponded with a rep from ID.me several times, but I get generic responses to specific questions. 🤦

If the US government is going to allow a third-party app for critical identification purposes, that app should work and have a working customer service department.  Don't get me started on their AI chatbot... infinite loop of meaningless Q&A. ☹️

[Oliver Holzerfilled]

8 minutes ago, Galong said:

I only use it on the My Social Security and the IRS accounts... no others.   I've corresponded with a rep from ID.me several times, but I get generic responses to specific questions. 🤦

If the US government is going to allow a third-party app for critical identification purposes, that app should work and have a working customer service department.  Don't get me started on their AI chatbot... infinite loop of meaningless Q&A. ☹️

Go here and check your email address.  https://haveibeenpwned.com/

 

If your email address is associated with any known compromises or breached websites it will list them.  Are any listed?

[Galong]

2 hours ago, Oliver Holzerfilled said:

Go here and check your email address.  https://haveibeenpwned.com/

 

If your email address is associated with any known compromises or breached websites it will list them.  Are any listed?

Crickey!  Yes, 10 incidences.  Now what? I guess I'll change my password and perhaps use my secondary email address to sign in. 

But why was I able to log in up until a couple of days ago?  The breaches are all old according to the site.  Stupid computers. ☹️