I have a serious issue with Lazada. My account was frozen after I accidentally logged in via VPN on their website. Up until then, I had always logged in using my email address. After that incident, I was prompted to unlock the account using the Lazada app, but I never received any code or notification.

I then tried, via the mobile app, to have a verification code sent to my phone number, but the app told me it was a different account.

When I contacted customer support, they told me my account would be suspended for 45 days. Later, I called again and insisted on a quicker resolution. I was promised that my account would be unlocked within two days, but nothing happened.

I place orders worth several hundred thousand Baht per year on Lazada. If it weren’t for the 30,000 Baht stuck in my wallet, I would already have switched to other platforms like Shopee, Noc-Noc, and others — which, in my experience, tend to have fewer fraudulent sellers anyway.

Currently, Lazada allows sellers to list hard-to-find Nvidia gaming graphics cards even though they cannot actually supply them. These shops effectively receive an interest-free loan from the many pending orders, which is how my wallet balance came about — I had requested a refund after one of those orders failed.

Should I consider involving a lawyer to recover the funds that are still stuck in my Lazada Wallet?

2 minutes ago, robz said:

These shops effectively receive an interest-free loan from the many pending orders, which is how my wallet balance came about — I had requested a refund after one of those orders failed.

Lazada keeps the money until item delivered, not the shops.

If you're daft enough to pay in advance.

1 minute ago, robz said:

I have a serious issue with Lazada. My account was frozen after I accidentally logged in via VPN on their website. Up until then, I had always logged in using my email address. After that incident, I was prompted to unlock the account using the Lazada app, but I never received any code or notification.

I then tried, via the mobile app, to have a verification code sent to my phone number, but the app told me it was a different account.

When I contacted customer support, they told me my account would be suspended for 45 days. Later, I called again and insisted on a quicker resolution. I was promised that my account would be unlocked within two days, but nothing happened.

I place orders worth several hundred thousand Baht per year on Lazada. If it weren’t for the 30,000 Baht stuck in my wallet, I would already have switched to other platforms like Shopee, Noc-Noc, and others — which, in my experience, tend to have fewer fraudulent sellers anyway.

Currently, Lazada allows sellers to list hard-to-find Nvidia gaming graphics cards even though they cannot actually supply them. These shops effectively receive an interest-free loan from the many pending orders, which is how my wallet balance came about — I had requested a refund after one of those orders failed.

Should I consider involving a lawyer to recover the funds that are still stuck in my Lazada Wallet?

Seems they were protecting you from a possible scammer, a lawyer will cost you money, think I would just keep badgering them to open your account..

The problem is that Lazada's promise to unlock the account appears to be worthless. I also tried to contact the Data Protection Officer, which companies like this are required to have, but I was only redirected to the AI chat and asked to log in — which of course I can’t do because my account is locked. Normally, the Data Protection Officer must be directly reachable. Consumer rights in Thailand are generally quite weak.

Does anyone have experience with whether involving a lawyer is effective in such cases?

25 minutes ago, BritManToo said:

Lazada keeps the money until item delivered, not the shops.

If you're daft enough to pay in advance.

I've never had a problem with Lazada, Do you get everything delivered COD? Cheers

I always log in to Lazada via a VPN, it's part of my virus protection software.

1 hour ago, Albaby said:

I've never had a problem with Lazada, Do you get everything delivered COD? Cheers

I do and if the option is not there for COD i won't buy.

Lazada sent me an email:

"May we inform you that initially from the investigation, due to the irregularity found in your account, Lazada cannot re-activate the account."

 

I now have no other choice but to consult a lawyer.