Hanoi to Launch Integrated E-Ticket System for Public Transport on Sept. 2

Picture courtesy of VN Express

Hanoi is set to introduce an integrated e-ticket system for its public transport network on September 2, aiming to address the current fragmentation in automated ticketing. Do Viet Hai, Deputy Director of the municipal Department of Construction, announced the initiative at a forum discussing smart payment solutions held on May 20. This move aligns with the government’s broader strategy to promote non-cash transactions, enhancing convenience, transparency, and user-friendliness for public transport passengers.

The new e-ticketing system will initially encompass urban rail lines and bus services, enabling seamless transfers and interchangeable use across these modes of transport. It is designed to integrate with automated toll collection, parking facilities, and other services extending beyond the capital. This initiative is part of an approved plan to adopt a multi-model e-ticket system through IT service leasing.

Hai emphasized the need to develop specific ticketing policies tailored to each service category while ensuring interoperability with passenger transport and other services. This integrated approach aims to streamline the passenger experience and operational processes.

Khuat Viet Hung, Chairman of the Board of Directors of Hanoi Metro, highlighted current shortcomings in automated ticket systems in both Hanoi and Ho Chi Minh City, where tickets are not interchangeable between different lines. The new system will resolve these limitations, enhancing the passenger experience with smarter payment options.

Additionally, Hung announced that by September 15, ticket purchases would be possible via the national identification app VNeID, further simplifying transactions.

This initiative reflects Hanoi's commitment to modernizing its transport infrastructure and reducing operational costs. Alongside metro lines, public transport projects such as buses and parking facilities are also exploring the adoption of automated ticket systems with cutting-edge technologies. By integrating these systems, Hanoi aims to offer a seamless and efficient transportation experience, promoting greater use of public transit.

  Adapted by ASEAN Now from VN Express 2025-05-21