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British Family’s £4,000 Phuket Holiday Ruined by Fake Villa Booking


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British Family’s £4,000 Phuket Holiday Ruined by Fake Villa Booking

A British family’s Christmas holiday in Phuket turned into a nightmare after they arrived to find their £4,000 villa booking through Booking.com was a scam. Judy and Richard Loader, travelling with children and grandchildren, were left stranded after a 30-hour journey. Booking.com failed to assist for six hours, forcing the family to find last-minute shelter. Although the listing fee was later refunded (minus £80), extra costs were not compensated, and the scam listing remained active. The case highlights calls for stricter online booking regulations and better fraud protection for travellers.

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