Warning to the long suffering clients of The Ambassador Hotel Na Jomtien.  Yet again this vast white elephant has shut its doors to the only people who use it; clients of the Sports Facilities.  I have been a regular customer for over 15 years, first as a Squash player and latterly as a table tennis player,  yet I experience disgraceful service seemingly on a monthly basis.  Despite assiduously filling in our contact details of email/telephone numbers we are often denied service for a variety of lies without notice. 

'Gym closed for refurbishment for two days' - it re-opened over two weeks later with not a trace of anything new!  The most common fault is in the A/C system which works or doesn't depending on who's on reception.  One manager confessed that the 'hotel' cannot afford to run the A/C as it was too expensive.

It is an unguarded secret that the site is earmarked for Thailand's first casino.  Thus they have no interest in penny-ante clients paying 600 baht a week whilst employing two redundant people to stare at their phones all day.

Until Thailand understands the Service Industry; brand building, they will continue to lose tourists to Vietnam.

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11 hours ago, mikebell said:

Warning to the long suffering clients of The Ambassador Hotel Na Jomtien.  Yet again this vast white elephant has shut its doors to the only people who use it; clients of the Sports Facilities.  I have been a regular customer for over 15 years, first as a Squash player and latterly as a table tennis player,  yet I experience disgraceful service seemingly on a monthly basis.  Despite assiduously filling in our contact details of email/telephone numbers we are often denied service for a variety of lies without notice. 

'Gym closed for refurbishment for two days' - it re-opened over two weeks later with not a trace of anything new!  The most common fault is in the A/C system which works or doesn't depending on who's on reception.  One manager confessed that the 'hotel' cannot afford to run the A/C as it was too expensive.

It is an unguarded secret that the site is earmarked for Thailand's first casino.  Thus they have no interest in penny-ante clients paying 600 baht a week whilst employing two redundant people to stare at their phones all day.

Until Thailand understands the Service Industry; brand building, they will continue to lose tourists to Vietnam.

 

Flying to Vietnam to play table tennis sounds a bit expensive. Why not try somewhere closer, like Laos?